INFINITI of Hoffman Estates

Good Salesman, clumsy operation. Really liked Geno, he was a great help in finding us a car. I'd recommend him to others. Went above and beyond. Well done Really liked Geno, he was a great help in finding us a car. I'd recommend him to others. Went above and beyond. Well done More

Cannot speak more highly of this dealership I cannot be more satisfied with my Q50 Hybrid and the experience that I had purchasing it at Motorwerks Infiniti of Hoffman Estates. I had kept my ey I cannot be more satisfied with my Q50 Hybrid and the experience that I had purchasing it at Motorwerks Infiniti of Hoffman Estates. I had kept my eye on the specific car for about one week, and noticed that the price had dropped on a few occasions. I put in my information in the late evening of 6/2 and was promptly contacted by Javier Ortiz the following morning. I made an appointment to see the car that afternoon. Everything about the car was as described (READ: no surprises and flawless condition) and we went out on the test drive. I had done thorough research prior to visiting, so Javier was not pushy in the slightest. Rather, he was able to answer any questions that I had and further educate me in depth on the cars plentiful features. At the conclusion of the test drive, Javier suggested that we "put some numbers together." The car was already a fantastic deal, but I still was on the fence as to whether or not that I would purchase that day. Needless to say, after maybe 30 minutes of negotiation, I was signing papers for my new car. I could not be more thrilled with the price paid for the car or the price that they gave me for my Lexus. After participating in four vehicle purchases, this is the first time that I actually left the dealer without any desire for a better deal. Post-purchase experience has been great as well. One part of the deal was to have the windows tinted. Nina was quick to set that up, and I look forward to having them done this week. Javier has also followed up on two separate occasions to see how I was enjoying the car. Not necessary, but nice to see a departure from the typical salesman who goes cold turkey the minute the customer signs the papers. I thank Javier wholly for getting me in to my new car. The car had sold itself on the test drive, but Javier is credited for making it happen that day under great terms, and allowing me to leave with a smile on my face (a smile that reignites with each ignition start)! More

Geno and Hoffman Infiniti/Great experience Geno is the man. I have bought 3 cars from him, my Q50 sport just last week. Always works hard to make things as easy as possible. Even came to my h Geno is the man. I have bought 3 cars from him, my Q50 sport just last week. Always works hard to make things as easy as possible. Even came to my house to pick up my M35x on my trade in. Would not use anyone else. Marcin also did a great good getting my deal done. More

Stress free buying experience Geno helped my husband and I with our recent purchase. He was very straightforward and helpful. We didn't feel pressured at all. I would highly recomm Geno helped my husband and I with our recent purchase. He was very straightforward and helpful. We didn't feel pressured at all. I would highly recommended him to anyone looking to buy or lease a new vehicle. More

All around amazing Ask for Geno Cabana when buying a car from Hoffman Estates-he is the best. Super friendly and puts the customer first. He went above and beyond to ma Ask for Geno Cabana when buying a car from Hoffman Estates-he is the best. Super friendly and puts the customer first. He went above and beyond to make sure we were satisfied. Thanks Geno for a great experience. More

5 Stars - Friendly, Efficient and Personalized Service My experience was great! My salesperson was Eugene "Geno" Cabana who I highly recommend. We purchased a 2014 QX 80. Geno was able to answer all que My experience was great! My salesperson was Eugene "Geno" Cabana who I highly recommend. We purchased a 2014 QX 80. Geno was able to answer all questions. I also had great experience working with Michael (for the trade-in), Kira (for service) and Nina (for the protection package). They are very easy to do business with and as I said in my title I received friendly, efficient and personalized service. More

Great experience I bought my 2007 G35X new from Hoffman and have been bringing it there for service ever since. Kira has helped me many of these times and has always I bought my 2007 G35X new from Hoffman and have been bringing it there for service ever since. Kira has helped me many of these times and has always been a pleasure to work with. She is very professional and is respective of any concerns I have. As I think about purchasing a new vehicle when it's time to retire my 2007, one of my largest considerations for buying another Infiniti will be because of the good experiences I have had at this dealer, primarily with Kira. More

Be careful of this dealer I bought a used JX35 from them. I was specific on some of the features I wanted on the car like heated steering and I checked with the seller that the I bought a used JX35 from them. I was specific on some of the features I wanted on the car like heated steering and I checked with the seller that the car had these features before I made the purchase. The sales manager confirmed that the car had these features and he sold me on the advanced safety package that I would liked for my family. I brought the car based on this sales pitch. next day I went back for a demo of the features and they told me the car did not have any these features and the package they sold me. I asked to return the car so I could buy another one or install the features I wanted but the sales manager said this happens all the time. This was sold to me as a certified used but one month after buying it, I had to get the oil changed on the car. This should have been done as part of the inspection they sold me on. If you are buying from them be very careful in looking over all the details and don't trust their words. I am stuck with a very expensive car without the features I wanted to begin with. More

Went above and beyond Geno went well beyond my expectations delivering a vehicle to me 3+ hours away. The whole process went smoothly and I'm a happy customer. Geno went well beyond my expectations delivering a vehicle to me 3+ hours away. The whole process went smoothly and I'm a happy customer. More

Great Dealership to do business When I arrived at Motor Werks I was not followed around or hounded as soon as I stepped out of the car. I looked around, even though I already knew wh When I arrived at Motor Werks I was not followed around or hounded as soon as I stepped out of the car. I looked around, even though I already knew what I was coming there for and then went inside and met Geno. He was very courteous and patient with us. I purchased a used 2013 Infinity and I love it. I have to say everyone I dealt with was very friendly and knowledgeable. They went out of their way to make sure I got the best financing rate possible and left knowing my car would have everything I needed installed in it. I will be returning today to have the windows tinted, remote start and some scratches taken care of. Geno told us he would get back to us about bringing the vehicle in on Monday and he followed through. He called on Saturday and had everything already set up for us today. I would definitely recommend this dealership to family and friends. More