INFINITI of Hoffman Estates

Look no further When is comes to customer service, delivering what is promised and standing by standing by your work this dealership is unmatched. We live in Chicago When is comes to customer service, delivering what is promised and standing by standing by your work this dealership is unmatched. We live in Chicago and drive all the way in just to have both of our cars serviced here. Coming from a family who has owned car dealerships over my life time I can tell you that this dealership is the real deal. If you are looking for the high end customer service with all the runaround coupled with honest assessments you have the right place. More

Smooth & Efficient We purchased a used nissan sentra for our daughter from this dealer. Very friendly and well mannered. Ron was pleasant to deal with. He made car bu We purchased a used nissan sentra for our daughter from this dealer. Very friendly and well mannered. Ron was pleasant to deal with. He made car buying experience stress free! We're satisfied with their service. Brad the finance manager was superb and gave us a very interest rate. I will tell friends and family to go to this store if they're looking for a car. Thank you! More

Awesome I bought a used VW Jetta at Infiniti Hoffman Estates. Ronnie was a true professional and made our experience very pleasant. I would recommend him to m I bought a used VW Jetta at Infiniti Hoffman Estates. Ronnie was a true professional and made our experience very pleasant. I would recommend him to my family members and friends. Thanks again Ronnie. More

Great experience! From start to finish, Gino made the process easy and enjoyable. I had been contacting several other dealers, and found Gino to be the most genuine. I From start to finish, Gino made the process easy and enjoyable. I had been contacting several other dealers, and found Gino to be the most genuine. I will definitely refer friends and family in the future! More

Service Kira & Dave of service were awesome. Doing a few modifications to my car (06 G35 Coupe 5AT) and they helped me with all technical questions I have. Kira & Dave of service were awesome. Doing a few modifications to my car (06 G35 Coupe 5AT) and they helped me with all technical questions I have. They gave pointers, showed me how to remove things, and even do it right then and there if the bolts were too tight. More

Service Kira K. is the best service person I have dealt with. She meets all the promises she makes. I always get a loaner vehicle so I never have to be inconv Kira K. is the best service person I have dealt with. She meets all the promises she makes. I always get a loaner vehicle so I never have to be inconvenienced. More

Easy Purchase Walter Watts made the car buying experience a pleasure. He got us to the deal we wanted quickly and was a joy to work with. Also very knowledgeable of Walter Watts made the car buying experience a pleasure. He got us to the deal we wanted quickly and was a joy to work with. Also very knowledgeable of the vehicle. He made it the easiest car I ever purchased. More

Great vehicle, great buying experience Would definitely recommend this dealership. My wife and I had a good buying experience. Walter was good to work with and the buying process was very e Would definitely recommend this dealership. My wife and I had a good buying experience. Walter was good to work with and the buying process was very easy. More

Great Job John and Rich made my car buying experience easy and GREAT! They were both straight forward and no B.S. I would definitely recommend this dealership. John and Rich made my car buying experience easy and GREAT! They were both straight forward and no B.S. I would definitely recommend this dealership. More

Amazing car buying experience! I wanted to share my experience buying a new QX60 at Infiniti of Hoffman Estates. First, Joel Gappa is hands down the best car sales person I’ve ever I wanted to share my experience buying a new QX60 at Infiniti of Hoffman Estates. First, Joel Gappa is hands down the best car sales person I’ve ever dealt with! He is extremely knowledgeable, personable and does not pressure you to buy. During the first test drive I knew this dealership was different from the rest. Joel explained the features of the QX60 and was able to explain how my family would actually use these features on a daily basis. When I returned for an extended test drive the new vehicle was clean and ready for me. Joel spent additional time reviewing the features with me and even helped my sync my phone so I could use it during the test drive. It is little things like this that make the car buying experience so much better at this dealership than the rest. When I was ready to purchase the QX60 the dealership worked with me to get the price I was looking for and the process took five minutes! They did not “play games” with the price or hassle me about a trade in or financing. Joel spent a lot of time searching for the exact color and options I wanted and found me the perfect vehicle. The entire staff at Infiniti of Hoffman Estates was great to work with. Michael Smalley, the Sales Manager made time to speak with me each visit and Rich Altenhoff the General Manager was very personable during the purchasing process. They all worked with me to find exactly what I was looking for and were very customer oriented. Joel spent a lot of time explaining the vehicle to me the night I purchased it and made sure everything was set-up. He has even followed up with me to see how I am doing with the vehicle. I wish everyone could have this car buying experience. I highly recommend Infiniti of Hoffman Estates! Be sure you ask for Joel Gappa because you won’t be disappointed. More