INFINITI of Hoffman Estates

I have purchased 2 new and 1 used Infiniti G's from Joel Gappa and Infiniti Hoffman Estates. The purchases ranged from 2007 - 2013. I remained very satisfied with sale and post sale experience with Joel Gappa and Infiniti Hoffman Estates. The purchases ranged from 2007 - 2013. I remained very satisfied with sale and post sale experience with both Mr. Gappa and Dealership. I would highly recommend them to anyone in the market for a new or used car. More

I needed to lease a fleet of vehicles for our company. I visited all of the same class of dealers in the N.W. suburbs of Chicago. Most of the dealers treated me with respect and attempted to work with me. visited all of the same class of dealers in the N.W. suburbs of Chicago. Most of the dealers treated me with respect and attempted to work with me. Several of the dealerships were a simple "No way I would do business with them". I stopped in at Infinity of Hoffman Estates and met with Joel. He made me feel like a customer, treated me with respect, didn't talk down to me, didn't try to hard sell me. He talked business, he talked features, he demonstrated the various vehicles, he made suggestions based on our criteria, he listened to my needs and ultimately, sold me on doing business with Infinity of Hoffman Estates. Mike Smalley was also a very important part of this transaction. He and Joel worked with me to get the proper leasing, to find the specific cars I wanted and went above and beyond to make sure I was a satisfied customer. The end result of their actions is that I have leased 12 vehicles from them and look forward to my next experience. For a respectful purchasing experience, be sure to check out Infinity of Hoffman Estates. More

When first searching for the car we wanted to purchase we had sent in a few online requests. Eugene Cabana was the most responsive and helpful, we were impressed by how quickly he got back to us, found exa had sent in a few online requests. Eugene Cabana was the most responsive and helpful, we were impressed by how quickly he got back to us, found exactly what we wanted and worked around our schedule to get us the car. Eugene is a great guy; friendly, genuine, and fast. We went in and he took care of everything, it was the least painful car purchasing experience we have ever had. What a relief. Even 6 months after the purchase he took care of our first oil change AND resolved a minor maintenance issue; no questions asked, fast, free of charge. I have no complaints regarding any step of the process from making initial contact to post-purchase, and he set us up with the MotorWerks WashWerks, a great perk and just a continuation of excellent service. Thanks Geno!! More

My purchase experience at Infiniti of Hoffman Estates Let me start by saying what a great experience I had with this dealership, but what made it special was a young salesman named Gino. I had seen a car Let me start by saying what a great experience I had with this dealership, but what made it special was a young salesman named Gino. I had seen a car on their website so I called the dealership up and was connected directly with Gino. I told Gino the car I was interested in and rather than just read the specs off of a sheet he actually went out and personally checked out the vehicle for me and called me back to let me know how great of shape the car was in and then we scheduled an appointment to view the car. When I got to the dealership I was pleasantly surprised at just how professional Gino was. I took the car of a test drive and everything seemed OK but I am not a mechanic so I had some concerns. Gino told me that it wouldn't be a problem to take the car for the weekend so I could have my own personal mechanic look at it but that didn't work with my schedule at the time so I ended driving back to Hoffman Estates from the northside of Chicago a couple of days later to take it to my mechanic. After a once over from my mechanic I returned to the dealership with the car where Gino and I negotiated a very fair deal. From the start to the finish Gino took out all of the stress that is normally associated with buying a car. I have bought many vehicles over the years and this gentleman is a top notch, class act. I would highly recommend him to anyone looking to buy a vehicle. It's hard to find such a young man with that kind of old school work ethic. More

Gino was patient, shared his knowledge well, and was able to answer all my questions promptly. He was able to find the exact automobile I was looking for. to answer all my questions promptly. He was able to find the exact automobile I was looking for. More

I have recently purchased two new vehicles from this dealership and would enthusiastically recommend them. I had the pleasure of working on each occasion with Ronnie Brazier who made the entire buying dealership and would enthusiastically recommend them. I had the pleasure of working on each occasion with Ronnie Brazier who made the entire buying experience painless and was pleased with the final price, service and vehicles. More

Joel is my go to guy for my cars, he is a true professional,courteous and so knowledgeable. Infinity Hoffman is the only dealership I deal with, worth the trip, some others are closer but I know w professional,courteous and so knowledgeable. Infinity Hoffman is the only dealership I deal with, worth the trip, some others are closer but I know when I see Joel, and Jason I am going to recieve the best service, honest quotes, and feel they truly are looking out for my best interest, from a cars dealer, wow, hands down a winning team! I will be a client for life, thanks Joel, Jason, and Infinity Hoffman! More

I worked with Eugene Cabana, who was phenominal to work with. He was not pushy and very helpful. I would go back to him in a heartbeat and encourage everyone looking for an Infiniti to talk to Eugene first with. He was not pushy and very helpful. I would go back to him in a heartbeat and encourage everyone looking for an Infiniti to talk to Eugene first! I trust him. The car I got was what I was looking for and for a fairly good value. The service from Eugene was outstanding. He went above and beyond, and made sure I was completely satisfied with my purchase. More

Initial contact with this dealership was with their online interface where I inquired about a used G37x on their website. After a couple of quick emails and requesting my permission to give me a call, online interface where I inquired about a used G37x on their website. After a couple of quick emails and requesting my permission to give me a call, Geno reached out to me to answer my questions. He was very professional over the phone and I did not feel pressured to come into the dealership at all during our conversation. I ended up going in to test drive the used car that I inquired about, but ended up leasing a 2013 G37x for not much more of a monthly payment after Geno presented my options. Geno made the typical sales process very easy to deal with and I did not feel I had to jump through the normal hoops that most dealerships make you go through. Overall, if you want a low pressure, casual car buying/leasing process, I recommend you give Geno at call at Infiniti of Hoffman Estates. More

Joel Gappa has been my salesman for the last 17 years and has sold me approximately 15 vehicles, he has always been courteous and very knowledgeable about each of the cars I purchased. His demeanor always s has sold me approximately 15 vehicles, he has always been courteous and very knowledgeable about each of the cars I purchased. His demeanor always stands out and you know he loves what he is doing. I have recommended him to many people who are also satisfied. If your looking for a GREAT SALESMAN he's the one..! More