INFINITI of Hoffman Estates

Service was great. The procedures for social distancing were safe. They were Just a little long wait (1 1/2 hours) for an oil change. were safe. They were Just a little long wait (1 1/2 hours) for an oil change. More

I appreciate that they stand by their word. I have owned my QX60 for a little over a week & love it thus far. Thank you- my QX60 for a little over a week & love it thus far. Thank you- More

Bill Neuman is your man! Bill Neuman was the Sale Agent that sold me my 2018 Subaru Crosstrek. Bill was incredibly professional, friendly, and made the entire car buying exper Bill Neuman was the Sale Agent that sold me my 2018 Subaru Crosstrek. Bill was incredibly professional, friendly, and made the entire car buying experience as pleasant as possible. I really appreciated his going the extra mile to get all of the details on the vehicle for me and even during negotiations never made us feel uncomfortable or pressured. A major plus was when he invited us to enjoy the employee catered mexican food in the back lunch room after a grueling afternoon negotiations (which I am 99% responsible for). It was a nice touch and made us feel like he cared about us as customers. Another point that my partner and I really appreciated was how he laid out the standard "dealer add-ons". That is to say, he made it very clear what they were selling, what came with the package and what did not and how it would apply to my off-brand vehicle. We chose not to purchase said add-ons, but compared to the other sales people we have dealt with, it was clear Bill was more interested in establishing a long-term seller-buyer relationship based on trust and mutual respect than simply landing a sale. There is so much more to say but I will close with the most important piece, which is, I would be more than happy to recommend Bill to anyone looking to purchase a new vehicle. He is a man of integrity, professionalism, and I actually believe he had my best interest in mind. Do yourself a favor and buy a car from this man. More

Stan, and Luis were incredible, they answered all my questions and made sure I was happy with my purchase. Stan walked me through the car multiple times and made sure I was all set up even installed an questions and made sure I was happy with my purchase. Stan walked me through the car multiple times and made sure I was all set up even installed an app on my phone. I’m definitely getting my next car here! All the people in the dealer ship are polite and helpful! More

The attendant was polite and kept me informed of the progress, I was giving a loaner so I wouldn't be left without a car. Thanks!! progress, I was giving a loaner so I wouldn't be left without a car. Thanks!! More

Infiniti QX60 Used Purchase 06/20 Personal, Considerate and Friendly. Syed, Tony and Joey were very nice to work with. I am very pleased with my Infiniti QX60 and the whole experience Personal, Considerate and Friendly. Syed, Tony and Joey were very nice to work with. I am very pleased with my Infiniti QX60 and the whole experience. More

Patient and lovely to work with. Test drive several vehicles, and they worked hard to find the right one. I also was able to get a good price. vehicles, and they worked hard to find the right one. I also was able to get a good price. More

The best thing to happen to me was walking into Infiniti and meeting Bill. He took his time, gave me all his attention and answered all questions I had. Bill made it extremely easy for me to make the right and meeting Bill. He took his time, gave me all his attention and answered all questions I had. Bill made it extremely easy for me to make the right decision. Just when I thought I was working with the best, here comes Joseph Vallejo!! While Bill was helping me realize how much I loved the beautiful Q70L sitting right in front of my eyes, Joseph helped me to make it happen! He worked with me and got me a deal I could not refuse! I was very confident making the decisions I made. These two by far are the best team I've ever worked with when buying a car! There is no doubt in my mind that I would definitely work with them again!! I would not hesitate to send people their way because I know they will treat them just a well as they did me!! A few days after my purchase I took my car back in to the service department to have the clear coating done. Talk about continuing the great service. Carlo Alvar called me the day before I went in to ask if there was anything I needed for the drop off. He offered me a loaner car so that my day was not interrupted. He even went as far as giving me choices in the loaner car so that I could be comfortable!! I am extremely happy with my car! My wife will be looking for a new car in the months to come...guess where and who we will be seeing again!! I can't say "THANK YOU" enough!! More

Excellent Service and Patience For a First time buyer. Where do I start... This dealership was a night and day difference to a similar dealership that was in the area. I first, originally bought a ca Where do I start... This dealership was a night and day difference to a similar dealership that was in the area. I first, originally bought a car at another dealership CPO, but come to find out shortly thereafter, the car had plenty of issues that does not match it being a CPO. Felt like false advertisement. Once I was able to get my money back, I was able to find my way over to this Infiniti. The Process was so much smoother and less rushed here. Plenty of talking and personalizing that just made the experience so much more comforting for someone buying their first car. And Thorough! There was not a single skipped detail in the whole process. The emails and the help I received after such a bad previous experience was awesome. They want to see happy customers and you can tell. Recurring customers is more important with this retailer and especially to Joel, that you immediately feel like they are doing as much as they can to cater to you. All around fantastic experience and would buy from here again in a heartbeat. The only CON I have is the prices on some vehicles being slightly odd. Similar cars with similar trims and mileage being priced thousands apart with no apparent issues. Likely what they cost at auction has something to do with it but still. More

Everyone was pleasant. Very helpful. I called on the day of my service and they fit me in . Had some issues with scratches, and they are going to get me estimate this week. Nice people to do business with! of my service and they fit me in . Had some issues with scratches, and they are going to get me estimate this week. Nice people to do business with! David Butler is not on your list, he was excellent as well. More