INFINITI of Hoffman Estates

It was my friend time buying a car and everyone that aided me in buying a car was so kind and helped me out in every way!! Everyone I encountered was so kind and thoughtful!! aided me in buying a car was so kind and helped me out in every way!! Everyone I encountered was so kind and thoughtful!! More

I usually hate dealing with car dealers and salesman, however Bill Neuman was a breath of fresh air! We just went a couple weeks ago to see what kind of car I would want, as I wasn't sure what kind, type however Bill Neuman was a breath of fresh air! We just went a couple weeks ago to see what kind of car I would want, as I wasn't sure what kind, type, etc. We ran into Bill, and he offered so many details on many different kinds of cars, and helped me realize that Infiniti was the car for me. However, I wasn't ready to buy then as we were going out of town and didn't want to deal with buying a car that day. Unlike most car sales people, Bill was not at all pushy and told us to contact him when we were ready. We did come back a couple of weeks later, and wanted to make sure we dealt with Bill, not just for his detailed knowledge, but also for the honest person he is. I just got my AWESOME Q50 (never thought I could afford it) and now my fiance is jealous of me! He loves it as much as I do! If it wasn't for Bill, I dont think I would be happy buying any other car. Thank you Bill for being fun, honest, a real person and not pushy! I would DEFINITELY recommend Bill to anyone who wants to buy a car, especially Infiniti! By the way, Joe Vallejo in the finance dept, was GREAT to work with too. He was able to handle my fiance with his jokes, and even gave it back to him! LOL! Never thought that we would enjoy buying a car. I've purchased many cars, and this was the best experience I/we ever had! Thank you again Bill and Joe! More

Traded a Car , Purchased a car. I have purchased three cars in the past at Infinity of Hoffman Estates. Alec was very patient , and informative, and found exactly what I was looking I have purchased three cars in the past at Infinity of Hoffman Estates. Alec was very patient , and informative, and found exactly what I was looking for. I traded in a car that I purchased at Infinity of Hoffman Estates, for a vehicle that was perfectly suited for me. I could not be happier, with the price of my trade in and my car I purchased. More

I came in for an oil change but realized I made my appointment at the wrong company. Infiniti Hoffman Estates used to be owned by Motor Werks and I made my appointment at Motor Works versus Infiniti o appointment at the wrong company. Infiniti Hoffman Estates used to be owned by Motor Werks and I made my appointment at Motor Works versus Infiniti of Hoffman Estates. I called on my way down after I realized my appointment was at the wrong place and Infiniti Hoffman Estates was very gracious and they took me in. Doug was my service advisor. I was very happy that he was so honest with me when presenting other recommended maintenance options. In other words, I didn’t feel like I was being taken advantage of like I actually have felt at other dealerships. I will definitely go back to Doug at Infiniti Hoffman Estates for future maintenance needs. More

It was so nice people are so friendly there. Sebastian was take of me he was really nice. Quick service. Good snacks and coffee. I really recommend this dealership. was take of me he was really nice. Quick service. Good snacks and coffee. I really recommend this dealership. More

AWESOME!!! Super friendly, fast, courteous, amazing! Love my infinity and love the service department. Keep up the stellar service. Would recommend to any one who owns an infinity. my infinity and love the service department. Keep up the stellar service. Would recommend to any one who owns an infinity. More

Mr. Bill Newman made my day. His customer service was exceptional. Great personality. Someone you feel you can trust. Needless to say my wife and I bought our dream car. I can't say enough about how c exceptional. Great personality. Someone you feel you can trust. Needless to say my wife and I bought our dream car. I can't say enough about how comfortable and pleased he made us feel. We plan on buying our second dream car soon with him. Mr. Newman will definitely get referrals from me. I would like to send him and Joey a thank you gift card for making our purchase so smooth and pleasant. Is that possible? Those guys made my wife so happy with our purchase. I'm out of the dog house now. Lol. Hey I need to give kudos to Mr. Josep Vallejo. He's in finance and he was so knowledgeable and he explained everything so well. Man I just love the comfort zone Mr. Newman and Mr. Vallejo put us in. Joseph put the icing on the sale. Thank you and we will be back. Hopefully with friends and family Loving Infiniti. Candice & Alex More

Carlo gave terrific service and periodic updates! The work was also done ahead of schedule. Got me back on the road with no issues. Thank you! work was also done ahead of schedule. Got me back on the road with no issues. Thank you! More

Uzayr was a great salesman. Knowledge, easy going. An overall great experience. I am loving my new Infiniti qx50. I traded in a qx50 and am very happy overall great experience. I am loving my new Infiniti qx50. I traded in a qx50 and am very happy More

I had the pleasure of working with Uzayr. My fiancé had called ahead because we already knew what we wanted, as I saw the car listed in Auto Trader. Uzayr had the car ready for us by the time we got there called ahead because we already knew what we wanted, as I saw the car listed in Auto Trader. Uzayr had the car ready for us by the time we got there and was very pleasant upon arriving. We were in a bit of a rush so we let Uzayr know that we didn’t have much time when we got there. He was very cognizant of this and respectful of our time. He had my car appraised while I test drove the new car. By the time we got back, he had all documents ready to go. This was one of the quickest car buying experiences I’ve had. Uzayr really made this a positive experience for us. He understood and asked questions regarding our financial limitations. We are in the process of buying a home, so our lender was very firm in telling us what we needed to stick to. Uzayr made this happen along with the his manager, Geno. Joe from finance was also very pleasant and quick. The entire team made it a very quick, easy, and positive experience. More