INFINITI of Hoffman Estates

Great customer service Overall very positive experience. No pushy salesman. Both Alex and Geno were professional and were able to work with me to get a good deal. Would rec Overall very positive experience. No pushy salesman. Both Alex and Geno were professional and were able to work with me to get a good deal. Would recommend to anyone! More

I Would Expect More From an Infiniti Dealer I'm in Florida searching QX80s for an internet purchase. I worked with Patryk. I checked price on a QX80 in inventory. It was about $4K above others t I'm in Florida searching QX80s for an internet purchase. I worked with Patryk. I checked price on a QX80 in inventory. It was about $4K above others that I've found equipped identically with same or higher MSRP. Therefore I decided to rule out the QX80 Patryk had. Patryk asked "what he could do on the QX80 to get my business." Normally, I interpret that as a willingness to work with a client on total OTD cost. So, I simply proposed that Patryk work on pricing to match the competition's position. His response is less than respectful: "Yeah David im sorry but thats not a fair offer to me. This vehicle had an $84k msrp it is fully fully loaded. its priced $20,000 below MSRP and its pretty much brand new. Motorwerks is a one price store we are non negotiable on all of our pre owned vehicles. We sell roughly 180 cars a month that way. Im sorry but maybe the ones that you are looking at do not have an $84k msrp since they range anywhere from $72k-$89k.I must be pretty well priced since you are reaching out from Florida. But my price is $64,987 and we are firm" If you are firm, then why did you reach out and ask what you could do? And the comment "I must be pretty well priced since you are reaching out from Florida." Well, that's just not nice. I would expect more from an Infiniti dealer. More

Great customer service Five star experience with friendly and attentive service. I felt the pricing was fair and competitive. The finance department was fast and professiona Five star experience with friendly and attentive service. I felt the pricing was fair and competitive. The finance department was fast and professional. Two thumbs up! More

Best customer service! Highly satisfied with my whole experience at INFINITI Hoffman Estates. Not just about choosing the car you like but making sure it fits all your needs Highly satisfied with my whole experience at INFINITI Hoffman Estates. Not just about choosing the car you like but making sure it fits all your needs. Daniel took everything I wanted/ needed into account and showed me the perfect vehicle. He went above and beyond to accommodate my work schedule, he is extremely knowledgeable, thoroughly answered all my questions and made it an easy, stress free process! Highly recommend. More

Easy Process Very happy with the quick turnaround and customer service I received. I have purchased cars at other dealerships with lots of pressure and promises. Y Very happy with the quick turnaround and customer service I received. I have purchased cars at other dealerships with lots of pressure and promises. You don’t get that here. Infiniti Motor Works In Hoffmann is top notch! More

We purchased a pre-owned Audi through Infinity of Hoffman Estates. Everyone was professional and it was overall a positive experience. Our salesperson, Tim Mclean, was great to work with and addressed a few Estates. Everyone was professional and it was overall a positive experience. Our salesperson, Tim Mclean, was great to work with and addressed a few last minute details to finalize the sale and ensure a happy customer. I will use them again. More

Had a great experience. Even with kids tagging along, Kolton made the car buying experience great. I even drove an hour and a half from home because of this experience! Kolton made the car buying experience great. I even drove an hour and a half from home because of this experience! More

I had a great experience with the service provide by Alex and Geno. They both were very patient and straight forward when a car color I wanted was no longer available for sale. Both took their time as I deci and Geno. They both were very patient and straight forward when a car color I wanted was no longer available for sale. Both took their time as I decided in which vehicle I wanted and at no point diverted me away from the qx50. I would definitely recommend this dealership and the sales service provided by Alex and geno. More

We purchased a used vehicle at INFINITI of Hoffman Estates over the weekend and could not have had a better experience! Our salesman, Tim, was friendly, honest and very respectful of our time (we were Estates over the weekend and could not have had a better experience! Our salesman, Tim, was friendly, honest and very respectful of our time (we were in and out in 2.5 hours!). At no point did we feel pressured or rushed. His customer service was outstanding! We will definitely call Tim first the next time we look to purchase a new or used vehicle! The dealership was also very nice and I was thrilled to hear about the extra perks we would be eligible for (complimentary car washes and loaner vehicles) even though I was buying a used Jeep at an INFINITI dealership. More

Not my place to shop Blown away! Found a car on-line, internet manager contacts me and time passes. Finally gets back to me. I should have known not to come in. I told the Blown away! Found a car on-line, internet manager contacts me and time passes. Finally gets back to me. I should have known not to come in. I told the internet CSS, I don't want to do business with him. Came in, nobody even wanted to help me. A sales rep finally came up to me, showed me the car. I saw many things that concerned me with the vehicle. Sat with Sales Manager after 2hrs. It got worse. I SHOULD HAVE SAVED MY TIME... I have excellent credit was given a OK rate, while I knew I was a prime rate customer. JUST A HORRIBLE EXERIENCE. You do a couple things with poor interactions, you can damage the reputation of the brand and dealership. I was a customer of Nissan/infinity for 20+ years. Doubtful for the future. More