INFINITI of Las Vegas

poor. didn't care. in a rush. dont care about customers. want corporate number Service didn't fix what i brought my car in for and they kept gaslighting me didn't care. in a rush. dont care about customers. want corporate number Service didn't fix what i brought my car in for and they kept gaslighting me that it was fixed and never was More

Update regarding my previous review: I wanted to provide an update because I believe how a company responds when something goes wrong says more than the original problem itself. Our 2026 Infiniti provide an update because I believe how a company responds when something goes wrong says more than the original problem itself. Our 2026 Infiniti QX80 Sport suffered a catastrophic transmission failure with fewer than 1,000 miles. The vehicle lost power while we were traveling with our family, displayed multiple system failures, and ultimately required a complete transmission replacement. After going through the lemon law process, Infiniti approved a replacement vehicle and reimbursement. Unfortunately, the process that followed has raised even more concerns than the original mechanical failure. Throughout this experience, we dealt with repeated delays, inconsistent communication, missed timelines, and having to continually follow up for information. A specific replacement vehicle was assigned, we completed requested steps toward that replacement, and we expected the process to finally be completed. Instead of addressing our concerns after we shared our experience publicly, the dealership sent communication stating they were withdrawing from the transaction and specifically referenced our negative review as part of their reasoning. That response speaks volumes. A customer sharing a truthful account of their experience should not result in a dealership walking away from helping complete a resolution, especially after a customer has already experienced months of delays, inconvenience, and expense. The biggest disappointment has not been the vehicle failure itself. Mechanical problems happen. The bigger issue has been the lack of ownership, accountability, communication, and follow-through afterward. Consumers should pay attention not only to how a company treats you when purchasing a vehicle, but how they respond when something goes wrong. BUY ANY OTHER CAR FROM ANY OTHER DEALERSHIP Our experience with our 2026 Infiniti QX80 Sport has been incredibly disappointing from beginning to end. With fewer than 1,000 miles, the vehicle suffered a catastrophic transmission failure while we were traveling with our family. It lost power on the freeway, displayed multiple system failures, and ultimately required a complete transmission replacement. The vehicle remained out of service for 40 days. After months of working through Infiniti’s arbitration process, Infiniti determined that we qualified for a replacement vehicle under the lemon law process and approved both a replacement vehicle and reimbursement. Unfortunately, obtaining the approved resolution has been almost as frustrating as the vehicle failure itself. We have spent more than 70 days repeatedly following up for updates, leaving voicemails, sending emails, and providing documents. Timelines have come and gone without communication, callbacks have been missed, and commitments have not been honored. At one point, we were even instructed to insure the replacement vehicle before taking possession of it, despite not having a delivery date. The mechanical failure was disappointing, but the handling of this case afterward has been even more concerning. Customers should not have to spend months chasing communication after a replacement has already been approved. We expected transparency, accountability, and follow-through from a luxury manufacturer. Unfortunately, that has not been our experience. More

BUY ANY OTHER CAR FROM ANY OTHER DEALERSHIP Our experience with our 2026 Infiniti QX80 Sport has been incredibly disappointing from beginning to end. With fewer than 1,000 miles, the vehicle suf experience with our 2026 Infiniti QX80 Sport has been incredibly disappointing from beginning to end. With fewer than 1,000 miles, the vehicle suffered a catastrophic transmission failure while we were traveling with our family. It lost power on the freeway, displayed multiple system failures, and ultimately required a complete transmission replacement. The vehicle remained out of service for 40 days. After months of working through Infiniti’s arbitration process, Infiniti determined that we qualified for a replacement vehicle under the lemon law process and approved both a replacement vehicle and reimbursement. Unfortunately, obtaining the approved resolution has been almost as frustrating as the vehicle failure itself. We have spent more than 70 days repeatedly following up for updates, leaving voicemails, sending emails, and providing documents. Timelines have come and gone without communication, callbacks have been missed, and commitments have not been honored. At one point, we were even instructed to insure the replacement vehicle before taking possession of it, despite not having a delivery date. The mechanical failure was disappointing, but the handling of this case afterward has been even more concerning. Customers should not have to spend months chasing communication after a replacement has already been approved. We expected transparency, accountability, and follow-through from a luxury manufacturer. Unfortunately, that has not been our experience. More

Waited longer than expected and mechanic left diagnostics wire loose and hanging by the clutch. wire loose and hanging by the clutch. More