INFINITI of Las Vegas

Very positive. Problem was solved. He kept me informed and updated. Great customer service and a positive attitude. Problem was solved. He kept me informed and updated. Great customer service and a positive attitude. More

Consistently high-quality and friendly service. Thank you very much for that. I will gladly recommend it to my friends. Sincerely. Thank you very much for that. I will gladly recommend it to my friends. Sincerely. More

Always friendly and professional. Worked with me for a month to get the deal in the right place. Shawn is amazing! Worked with me for a month to get the deal in the right place. Shawn is amazing! More

I’ve been coming to this dealer for six years now I appreciate the outstanding service timely completion of the work and I’ll keep on returning because Kevin is an outstanding service rider appreciate the outstanding service timely completion of the work and I’ll keep on returning because Kevin is an outstanding service rider More

First off I’m not certain if I would recommend or not but that was not an option. We recently purchased a 2026 infinity qx80 autograph (they’re supposed top of line) we wanted it before a trip, they did not that was not an option. We recently purchased a 2026 infinity qx80 autograph (they’re supposed top of line) we wanted it before a trip, they did not have any on the lot and my husband wanted a specific color. The first night we test drove a basic model and liked the looks and thought sure let’s do it. The manager at the time gave us some incentives and we said great. The next day we were told he was fired and sorry for the things he promised but it wasn’t true. Not a big deal, we understand. So they said they found us a car just like we want in Arizona. Great. We put the money down. The next day we were told that one was sold so there sending a different one. It was a little more money but said it had more features. Perfect. Throughout the process we talked about paperwork. They said they could even drive to us for the paperwork (turns out that was a lie) so they told us to come in early to sign so it would save time. I signed the papers put down the down payment and they said the rest of the paperwork would take about 20 mins when the car arrives. Were told the car arrived and so we head down. Well, the paperwork took almost 3 hours and we had to redo everything. Plus the car said “used” and had 51 miles but they changed the paperwork to “new” and fewer miles and said it was a mistake even though I physically saw the odometer at purchase. Whatever. We were in a rush to get to my son’s baseball pictures and had no time since the 20 mins they told us took almost 3 hours. When I went to get in the car we learned our top of the line doesn’t even have sunshades in the back? Again, shocked and disappointed but whatever, they said they were shocked too. Then we paid for all weather mats. I get to the photos to realize I can’t find the second key and my husband doesn’t have it. Panicked we called and they said they accidentally put it in their pocket so we had to go back to the dealership. Ok. Then looking at home the clear bra that we paid extra for wasn’t put on correctly and is bubbled showing dirt (to be fair they said they’ll fix it, we just haven’t gone back yet. Not this dealerships fault but the other one who sent it) then not even a week in the car malfunctions and says I’m in a crash when I’m sitting at a stoplight. It won’t work at all. I turn it off and back on and thankfully it works. They did get me in right away and it took 3 hours to update the whole computer system on a brand new car that they specifically had us sign a paper saying that no recalls and everything was good. While there I asked why the parking camera doesn’t automatically turn on and they couldn’t figure it out. It seems this “luxury” model parking camera has to be manually turned on each time. It’s not a necessary feature, but again when you’re told you’re getting top of the line and over 100k you would assume these features that can be on basic models would automatically be on luxury ones and they didn’t even realize it while selling us the car. Anyways, fast forward, it’s been a month and the car is a lemon. The mirrors have gotten stuck pointing down like I’m backing up, the touch screen has stopped working and you can’t do anything on it twice, the volume didn’t work at all one time no matter what I did. My phone doesn’t always connect, never know what will happen, the programmed seats reset on their own. The screens blacked out once while driving and the worst was when the whole screen behind my steering wheel blacked out and would not come on. Thankfully my speed still showed in the front windshield or I wouldn’t have known how fast I was going. You never know what is going to malfunction anytime you start it and it’s honestly a bit scary driving. The dealership knows about it and said they’d call right away but the didn’t until 2 days later. I talked to the service guy and he said Monday he would call me to schedule and it’s Wednesday now and nothing still. Do not buy the qx80 More

Brandon was amazing. .the entire experience took longer than I expected but I was very happy and appreciated their patience..they actually found me a higher credit score.. .the entire experience took longer than I expected but I was very happy and appreciated their patience..they actually found me a higher credit score.. I've never traded in a car before..so the experience was truly amazing...this is my second purchase and like the time before..I'm very happy More

All i can sat is that Garry Vollert saved the day. I bought a car not knowing it had a broken heater core. I bought it 'AS IS' with an extended warranty not starting for 3 months or 3000 miles. WITHOU I bought a car not knowing it had a broken heater core. I bought it 'AS IS' with an extended warranty not starting for 3 months or 3000 miles. WITHOUT hesitation Garry took care of me big time! He had it towed, fixed,and towed back to me within 2 days. Garry is the only reason I gave a 5 star rating. Otherwise it would have been a 3 star. Thank you so much Garry!! More

I found the experience exceptionally good. Everyone truly worked to pull the purchase together and they were both helpful and pleasant Everyone truly worked to pull the purchase together and they were both helpful and pleasant More

Shane and Adam helped us find exactly what we were looking for and did what it took to get the deal done! Jesus in finance also amazing and helpful! looking for and did what it took to get the deal done! Jesus in finance also amazing and helpful! More