INFINITI of Las Vegas

During my time of using infinity of Las Vegas, I have received excellent service Great received excellent service Great More

Great customer service. Knowledgeable salesperson. Easy to work with. He was kind, friendly, communicative, and low pressure. Knowledgeable salesperson. Easy to work with. He was kind, friendly, communicative, and low pressure. More

The dealership broke the front left sensor and blamed us (for more than 30 minutes) via gaslighting us about a rock hitting it and stating we should have known of the issue due to the loud sound from the bi (for more than 30 minutes) via gaslighting us about a rock hitting it and stating we should have known of the issue due to the loud sound from the birds-eye view camera when in reverse. We finally obtained a picture from the dealer’s service bay camera plainly showing the sensor was intact upon our turning over the car to them. They initially told us that the repair would be $433 for the part and did not include labor and taxes…but they would perform the repair - and when we called to see if completed, they then proceeded to tell us “since we were good customers, they repaired it free of charge”. No kidding, they broke it, but made it sound as if they were doing us a favor. Bottom line - their technician lied to their manager and then the Service Rep tried to blame us and “steal” what I would assume to be +$600 all-in for damage the dealer’s employee caused. There was no transparency in this interaction and made us very wary to trust the dealer in the future. More

I wasn't in a position to pay for a full 60,000 mile check up. Further, the car is 11 years old and only has 60,000 miles so clearly I don't drive it much. Kevin understood totally. check up. Further, the car is 11 years old and only has 60,000 miles so clearly I don't drive it much. Kevin understood totally. More

I had a wonderful car buying experience at Infiniti. Everyone was helpful and really worked hard to make sure I got a good deal. They provided excellent customer service. Everyone was helpful and really worked hard to make sure I got a good deal. They provided excellent customer service. More

Every time I go there the take care of me and my vehicle is in Top shape is in Top shape More

Friendly, honest and timely Friendly service from all staff, honest assessment of maintenance needed on car and timely communication. staff, honest assessment of maintenance needed on car and timely communication. More

From the time I made the appointment to the time I picked my car, the whole experience was wonderful! The communication about the repairs was spot on and helping to understand what parts is needed to repair my car, the whole experience was wonderful! The communication about the repairs was spot on and helping to understand what parts is needed to repair my car was great! Kerven was amazing and he helped me with getting the parts approved with the extended warranty company. More

He explain things well and make sure tha I'm satisfy before I leave there.Thas Great customer service to me. before I leave there.Thas Great customer service to me. More

Quick and efficient Kerven was informative and the service was fast. Lounge was clean with amenities while I waited. service was fast. Lounge was clean with amenities while I waited. More