INFINITI of Las Vegas

This visit to this strealership is the worst experience I’ve ever had. Will never use them again . Service writer is a dishonest con man, worst customer service ever. He should be fired, he’s an outright l I’ve ever had. Will never use them again . Service writer is a dishonest con man, worst customer service ever. He should be fired, he’s an outright liar. I feel ripped off and taken advantage of. Picked up car after work was supposed to be completed. Drove 4 miles and car shut down and went into limp mode. Had to be towed back to the Stealership, for more repairs that should have been caught on a test drive. So 2 more days for them to lie about what was wrong that they caused and $800 more. Totally done with these jack wagons. They should be ashamed of this whole debacle. More

I was a co-signer on an Infiniti lease with my then-wife. At the time the vehicle was traded in for a new Infiniti, we had never missed a payment, maintained the account in good standing throughout the lease At the time the vehicle was traded in for a new Infiniti, we had never missed a payment, maintained the account in good standing throughout the lease term, and this was the fifth Infiniti purchased through this dealership. Based on our history with both the dealership and Infiniti Financial Services, we believed we had established a strong customer relationship built on loyalty and trust as I have never missed one payment on any of the five Infinitis that I owned. According to my ex-wife, the salesperson agreed to waive the excess mileage and disposition fees because she was considered a loyal Infiniti customer and was immediately entering into another Infiniti transaction through the same dealership. She understood that these fees would not be owed as part of the trade-in process and that the matter had been resolved at the time the new vehicle was acquired. What neither of us was told was that those same charges would later be assessed against me as the co-signer without her or me knowing. At no point was I informed that I could remain financially responsible for fees that had supposedly been waived, nor was I given any opportunity to review or approve such an arrangement. I never agreed to assume those charges, and I was never asked to sign any documentation acknowledging or authorizing them. To make matters more concerning, our divorce decree specifically states that our vehicles were to be treated as sole and separate property. The decree clearly allocated responsibility for vehicle-related obligations, and based on that language, I had every reason to believe I would not be held liable for charges arising after the vehicle was transferred or traded in. Despite this, I was still pursued for 100% of the outstanding mileage and disposition charges that were promised to have been waived as part of the trade-in transaction, creating confusion and placing an unexpected financial burden on me. I met with the sales manager, Richie, to discuss what I viewed as a deceptive and unfair handling of the situation. During our meeting, I explained my concerns regarding the lack of disclosure, the apparent contradiction between what was represented during the trade-in and what later occurred, and the impact the charges were having on me personally. He told me he would work with Infiniti Financial Services to investigate and resolve the matter. However, after several days passed without any update, I made multiple follow-up calls seeking information about the status of the issue. My calls went to voicemail, my messages were never returned, and no one from the dealership contacted me to provide an explanation or update. Rather than handling the situation and calling me back to resolve it as promised, the account was sent directly to collections, further escalating the matter without giving me a fair opportunity to address or resolve the disputed charges. My frustration is not just with the charges themselves, but with the lack of transparency during the transaction and the lack of communication afterward. Had I been clearly informed that I could still be held responsible for these fees, I would have addressed the issue at the time of the trade-in and requested documentation outlining my obligations. Instead, I was left to discover the charges later and then struggled to obtain any meaningful assistance from the dealership. After being a repeat Infiniti customer for years and maintaining a positive payment history, I expected much better treatment, honest communication, and a good-faith effort to address my concerns and resolve the matter fairly. More