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INFINITI of Lynbrook
Lynbrook, NY
306 Reviews
INFINITI of Lynbrook, an INFINITI dealer in Lynbrook, New York, was built with one mission - Provide the comprehensive sales guidance to our customers to form a long lasting relationship with them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 6:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 306 reviews
October 23, 2015
STAY FAR AWAY I returned my lease to this dealership, signed the necessary document and thought my interaction was finished. A month later i got a call from Infinit I returned my lease to this dealership, signed the necessary document and thought my interaction was finished. A month later i got a call from Infiniti financial that my account was delinquent and that i was on the hook for the full car because it was not returned and that they filed a delinquency with my credit. This particularly sucked because I was in the process of getting a mortgage. I contacted this miserable dealership and they said they would look for the car on the lot and get back to me in a few days. After no one getting back to me, I went down to the dealership and demanded written proof that they know where my car is. Their response was "the person who does the leases is away at a conference so they couldn't get it for me". I insisted they give me the document anyways, and they said they will see what they can do. They went upstairs for 3 hours, came down and handed me the grounding documents for my car and although it showed it was returned a month ago, it showed the closed date as that day. Thanks for ruining my credit because your guy forgot to ground the lease. I reached out to them for an explanation and posted on their Facebook account but no answer. So next best thing is to warn everyone, STAY FAR AWAY! More
by mdavid256
Employees Worked With
David Lopez , James Wills, Vince Grace
Helpful October 20, 2015
Great service! I purchase my vehicle here, so all my service work is always done here. Never had any issues, they are always very thorough with the work preformed. H I purchase my vehicle here, so all my service work is always done here. Never had any issues, they are always very thorough with the work preformed. Had alternator and throttle body replaced under warranty and so far so good. They have always taken good care of my vehicle, it's all about the approach, people will treat you they way they are treated some of us don't realize this @ all the negative reviews! More
by ChrisI
Employees Worked With
Rico Ogando, David Irace, Christopher Umali
October 19, 2015
Caring Sales Staff Worked with Alex and Scott. Both guys really took personal interest in finding me the car that was best. Thanks for all of the attention. Worked with Alex and Scott. Both guys really took personal interest in finding me the car that was best. Thanks for all of the attention. More
by AdamG37
Employees Worked With
Scott Gallo, Alex Fermin
October 07, 2015
Smooth from start to finish I was driving past the dealership when I saw a truck I was interested in. After calling the dealership I was put in contact with Scott the used car ma I was driving past the dealership when I saw a truck I was interested in. After calling the dealership I was put in contact with Scott the used car manager. Scott was very accommodating and put me in touch with Tim the salesman. The entire experience was very easy and I would definitely come back and do business again. More
by jimvanderbeek
Employees Worked With
Scott Gallo, Timothy Keegin
September 18, 2015
Experience. 4 leases from Legacy Infinity Lynnbrook. New ownership but same experience. Sales rep Rennroy was a pleasure to work with. He listened to our needs an 4 leases from Legacy Infinity Lynnbrook. New ownership but same experience. Sales rep Rennroy was a pleasure to work with. He listened to our needs and respected my time. Not pushy, helpful, professional and genuine. Extremely happy with the deal. Highly recommend Rennroy as a sales professional. Thanks as well to Talles Guillmares and Anthony Miller on meeting my price objectives and package objectives. More
by LDYSIN
Employees Worked With
Anthony Miller , Rennoy Moore, Talles Guimaraes
September 11, 2015
HORRIBLE CUSTOMER SERVICE I would urge everyone to avoid this dealer at all cost. Please Visit Infiniti of Massapequa, They are way nicer and friendlier staff willing to go abo I would urge everyone to avoid this dealer at all cost. Please Visit Infiniti of Massapequa, They are way nicer and friendlier staff willing to go above and beyond to accommodate your needs. But Infiniti of Lynbrook is a whole another world. Service prices are way higher then other dealers charging almost double for same services. But one top of that are rude and raciist, I don't know where they pick up these uneducated people. AVOID THIS DEALER! **NOTE TO DEALER - Please stop hiring Customer service reps or managers who have no customer service experience or were a cashier BK or something. More
by dealerrater8263
Employees Worked With
Joe Maruca
August 31, 2015
New Infiniti QX60 I have been leasing vehicles for almost 20 years and this was one of the easiest, most efficient transactions I have ever made! I WILL be back and wil I have been leasing vehicles for almost 20 years and this was one of the easiest, most efficient transactions I have ever made! I WILL be back and will recommend friends, More
by MB-QX60
Employees Worked With
Anthony Miller , Scott Gallo, Rennoy Moore, Celeste Parra, James Wills
August 25, 2015
Excellent experience!!! I have been to a couple of infinity dealers and none of them had made me feel as comfortable as lynbrook infinity dealer. I like to be treated with re I have been to a couple of infinity dealers and none of them had made me feel as comfortable as lynbrook infinity dealer. I like to be treated with respect. The sales person, Tiffany, was a very awesome person. She took her time with explaining everything that I needed to know. She made me feel very comfortable. I would highly recommend lynbrook infinity dealer to anyone. More
by Rosy
Employees Worked With
Tiffany Herbert
August 23, 2015
A+ experience We recently bought a QX60 and just love the car. Our salesman was Kenneth Ketchen. He was really a pleasure to work with. He has a great personalit We recently bought a QX60 and just love the car. Our salesman was Kenneth Ketchen. He was really a pleasure to work with. He has a great personality, is knowledgeable about the product and respectful to his customers. In fact, everyone we dealt with was helpful and friendly. Thank you. More
by Sandy4
Employees Worked With
Kenneth Ketchen
August 17, 2015
They would not honor a warranty made by Legacy which was the They wouldn't honor warranty of Legacy which use to be the name of the dealership. InfinitiUSA wouldn't help either. My dream car turned into a nightm They wouldn't honor warranty of Legacy which use to be the name of the dealership. InfinitiUSA wouldn't help either. My dream car turned into a nightmare. A 2009 FX35 that needs $4500 repair with 70k miles. More
by Ljsnchas
Employees Worked With
None of the above
