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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
550 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 550 reviews

May 03, 2025

I'm happy with the service provided this far and the maintenance of my car. I'd recommend Infiniti of Lynnwood. More

by staciadams68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025

I guess they are all the same. ..I always feel a gross after buying a car, and this was no exception. The car, I'm happy with, but dealt with some outright dishonesty. One bright More

by AMCCREERY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Lonsdale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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April 28, 2025

The service provided is always top notch. My service adviser is professional all the time More

by vanncain.sea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

INFINITI of Lynnwood responded

Thank you for the wonderful 5-star review! We’re so glad to hear that you consistently receive top-notch service and that your service adviser continues to make a professional impression. Your loyalty and kind words mean a great deal to our team here at INFINITI of Lynnwood. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

April 24, 2025

Once again, wonderfully easy. Roger is great. Thank you. I drove all the way from Port Orchard (1 hour 45 minutes) because their service department is SO much better than Infiniti More

by 45tmrjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words and for making the trip all the way from Port Orchard—your trust and loyalty mean the world to us! We're thrilled to hear that Roger and our service team made your visit “wonderfully easy” once again. That consistency is exactly what we strive for. We truly appreciate your continued confidence in INFINITI of Lynnwood and look forward to welcoming you back anytime you need us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

April 09, 2025

Joel is so helpful. He communicates well and makes sure to keep you in the loop about any updates with the car. He makes the whole experience of being at the service cen More

by infinitifan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words! We're thrilled to hear that Joel has been such a big help and that his communication has made your experience at our service center even better. We truly appreciate your feedback, and it’s great to know that the level of service has met your expectations. If you ever need anything else or have any questions, please don’t hesitate to reach out. We’re always here to assist you! Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

April 02, 2025

Billed for a service not done. Had to return. Last time they did not secure the wheels properly. Had to return. Billed for $800 for labor only with no explanation. No details. A More

by mario35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel White
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2025 -

INFINITI of Lynnwood responded

Thank you for your feedback. We understand your frustration and we take all customer concerns seriously. We’d like to clarify that the $800 labor charge was discussed and approved prior to the work being done, and we communicated with you over text to confirm the details, as that was your preferred method of contact. The charge was for labor associated with the services you requested, and we are sorry that the issue with the bulb required a return visit. Our goal is always to provide clear and transparent service, and we did reach out to offer a resolution to the matter. We regret that you did not wish to pursue that. We hope this explanation helps to clear up any confusion, and we remain committed to providing quality service to all of our customers. If you have any additional questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

April 01, 2025

Kind, courteous and mindful of the customer’s requests. The communication was fantastic. The interior detail I had done was immaculate and I’m picky. More

by tam_bams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

INFINITI of Lynnwood responded

Thank you for your wonderful review! We’re so happy to hear that you had a fantastic experience with our team and that our communication and attention to detail met your high standards. Your satisfaction means a lot to us, and we truly appreciate your kind words. If you ever need anything, we’re always here to help! If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 29, 2025

The dealership is fine. Wish there was an Infiniti dealership in Everett to make the commute worth it. More

by HelloSunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

INFINITI of Lynnwood responded

Thank you for your review! We’re glad to hear that you had a positive experience with us. We understand that the commute can be a bit of a challenge, and we truly appreciate you choosing us for your automotive needs. If there’s anything we can do to make your visits more convenient, please don’t hesitate to reach out! If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 29, 2025

Knowledgeable,caring, honest, if they don’t know the answer they find it, able to explain things until I understand them, helpful More

by grandma.mrecord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words! We’re thrilled to hear that our team’s knowledge, honesty, and dedication made a positive impact on your experience. It’s always our goal to provide clear and helpful service, and we truly appreciate your support. If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 29, 2025

Good quality of service for customer. The team are friendly and coperative. I recommend infiniti for my friends More

by abdulnasir2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gurneet Jaswal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Lin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

INFINITI of Lynnwood responded

Thank you, Abdulnasir, for your fantastic review and recommendation! We’re so happy to hear that you had a great experience with our team and that you found our service to be of high quality. Your support means a lot to us! If you ever need anything, don’t hesitate to reach out. If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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