INFINITI of Lynnwood - Service Center

Ben always provides exceptional customer service. He explains everything thoroughly. Everyone is friendly and knowledgeable. He explains everything thoroughly. Everyone is friendly and knowledgeable. More

Joel made an effort to make sure the vehicle was done on time and the car looked great! The car wash and vacuum was much appreciated! time and the car looked great! The car wash and vacuum was much appreciated! More

The Lynnwood dealership is very customer service oriented. The 2013 QC80 is our 4th car that we bought from Sunil Loprinzi over the years. Sunil takes great care of our family! oriented. The 2013 QC80 is our 4th car that we bought from Sunil Loprinzi over the years. Sunil takes great care of our family! More

The service department is very courteous and professional. Ben, the service advisor, provided excellent customer service. The wait time was as estimated. professional. Ben, the service advisor, provided excellent customer service. The wait time was as estimated. More

Great experience buying my first car with Infiniti of Lynnwood. Honest people doing business, responsive, and followed through with their promises. Lynnwood. Honest people doing business, responsive, and followed through with their promises. More

Joel provided fast and excellent service. Took the time to converse like a real genuine person. Only issue, which Joel has no control over, is the transaction fee if you use a credit card. Ma Took the time to converse like a real genuine person. Only issue, which Joel has no control over, is the transaction fee if you use a credit card. Maybe Infiniti can work closer with their payment processor and/or not pass the extra charge onto their customers. More

GREAT Customer Service with your Service Center as ALWAYS! I'll be back for more of this! ALWAYS! I'll be back for more of this! More

AS ALWAYS I HAD AN EXCELLENT SERVICE EXPERIENCE! KUDOS TO EVEYONE AT THE SERVCE DEPARTMENT! KUDOS TO EVEYONE AT THE SERVCE DEPARTMENT! More

AA A A A A A A A A A A A A A A A A A A AAAAAAA More

Needed a new starter for my QX56. Private garage was booked out for a week so I called Infiniti and Ben said I could drop it off that evening (a Friday), but that it wouldn't get loo Private garage was booked out for a week so I called Infiniti and Ben said I could drop it off that evening (a Friday), but that it wouldn't get looked at until Monday and the starter couldn't be ordered until Tuesday because he didn't work Monday. While that was annoying that no one else could order parts on a Monday, I still dropped it off knowing I would pay more at the dealer, but I needed the car sooner. Great surprise, they diagnosed it Saturday morning, parts were ordered, and was told it would be ready on Tuesday. Late Tuesday after noon, with no contact, I gave up and called. Parts supposedly didn't arrive until late Tuesday. Now it wouldn't be ready until the following day on Wednesday. Come late Wednesday afternoon, crickets... I gave up and called again, another problem with the tech, so the car wouldn't be ready until Thursday. Fast forward to Friday... again late afternoon and after having left a message, I get a call back and Ben to tell me that in the course of installing the starter, they broke part of my radiator and he wanted me to pay for the cost of the radiator, and the tech would cover the labor. I balked at that, since I was already paying more than DOUBLE my other quote, and I had waited multiple days with numerous excuses for delays. One of the managers stepped up and agreed to pay for all of the radiator expenses - which I truly appreciated. So my repair experience was total crap, (paying double what I could have at it done at a different garage, and not getting it back any earlier as promised) and the communication was the worst. In the end I was happy that at least they took care of the radiator damage they caused. Would I go back? Probably not, unless I had no other choice. More