Victor Gutierrez

INFINITI of Lynnwood responded

Thank you for sharing your feedback, Randy. We're glad to hear that Victor and Hitoshi were friendly and helped make your purchase experience comfortable. It's also wonderful to know that you're enjoying your vehicle and that it's already turning heads! We appreciate you bringing your concerns regarding the wheel and tire condition to our attention. Customer satisfaction and transparency are very important to us, and we would welcome the opportunity to discuss this matter further and address any outstanding concerns you may have. Infiniti of Lynnwood (425) 599-2384

INFINITI of Lynnwood responded

Thank you for your 5-star review! We're delighted to hear that your remote vehicle purchase was a seamless experience. Buying a car sight unseen requires a great deal of trust, and we're honored that you chose to work with us. We're especially pleased to hear that Victor provided honest, transparent service throughout the process and that any last-minute issues were resolved quickly with minimal delay. We'll be sure to share your kind words with him. Thank you again for your business, and we hope you enjoy your new vehicle! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com]

INFINITI of Lynnwood responded

Thank you so much for the wonderful 5-star review! We’re thrilled to hear your experience was better than expected and that our team provided a professional and seamless experience from start to finish. We truly appreciate your support and look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your wonderful review and for choosing INFINITI of Lynnwood for your vehicle purchases! We’re especially glad to hear that our team was able to make the process seamless for you as small business owners—that means a lot to us. We truly appreciate your trust and support, and we look forward to assisting you again with any future vehicle needs. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com]

INFINITI of Lynnwood responded

Thank you for your kind feedback! We’re so glad to hear that you found our team friendly and professional, and that your time was respected throughout the process. That’s exactly the experience we strive to provide. Congratulations on your new vehicle—we’re thrilled to hear you absolutely love it! We truly appreciate you choosing us and look forward to assisting you again in the future. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you so much for your recommendation, Marcus! We’re thrilled to hear that both our sales and service teams provided you with such a fantastic and seamless experience. Making the process easy and informative is always our goal. Victor will be especially happy to hear your kind words—we’re proud to have him on our team! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you so much for sharing your experience! We’re honored that you chose INFINITI of Lynnwood for such an important purchase and that our team could support you throughout the process. It’s wonderful to hear that our staff provided knowledgeable and helpful guidance during each of your visits, and that you felt confident in your decision to purchase your beautiful QX60 Sport. We’re especially glad that Jason and Victor continued to assist you even after your purchase—ensuring you feel comfortable with all the features is very important to us. We truly appreciate your kind words and recognition of our team. Congratulations on your new vehicle, and we look forward to continuing to support you! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for sharing your experience! We're delighted to hear that our team made you feel welcomed, supported, and well taken care of. It’s wonderful to know your visit stood out as one of the better dealership experiences you’ve had. We truly appreciate your feedback and look forward to serving you again in the future. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you so much for the 5-star review and for sharing such detailed feedback! We’re thrilled to hear that you had a terrific experience and that Victor took great care of you every step of the way. It’s wonderful to know you’re enjoying your 2019 Mercedes GLC 300 and that it met all your expectations in terms of quality and condition. Your confidence and trust mean a great deal to us, and we truly look forward to assisting you again when you’re ready to upgrade or replace your vehicle. Thank you for choosing INFINITI of Lynnwood! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com