INFINITI of Naperville

The dealership staff were professional and courteous. They answered all my questions and went out of their way to make the experience pleasant and exciting, as all new car purchases should be. I am thoro They answered all my questions and went out of their way to make the experience pleasant and exciting, as all new car purchases should be. I am thoroughly satisfied with my experience. The valet program will be useful. More

Good experience. This is the first Infiniti we have purchased and we are very satisfied so far. All the people we dealt with were very friendly with the exception of the F&I guy but maybe he is not su purchased and we are very satisfied so far. All the people we dealt with were very friendly with the exception of the F&I guy but maybe he is not supposed to be friendly. There were a few pieces of plastic film not completely removed and an inspection ticket that was left on the floor in the car between the front passenger seat and the storage divider, so that was the reason for the 4 instead of 5 in Quality of work. As far as the 4 on price, I felt I got an ok deal as we all would like to get even better especially this time of year and considering the manufacturer to dealer incentive. There was one misunderstanding of price I heard over the phone versus what was on the bill of sale ($300)difference, so that is mainly why the 4 instead of 5. More

This is the second car I have bought from Infiniti of Lisle, and I am always very pleased with their customer service. I love Infiniti cars and the sales associate Edie Hebert makes the car buying/leasi Lisle, and I am always very pleased with their customer service. I love Infiniti cars and the sales associate Edie Hebert makes the car buying/leasing experience very easy. Edie is very knowledgable about her cars and inventory. I would recommend Infiniti of Lisle and Edie. More

I wasnt happy with another infiniti dealership so I brought my old infiniti at the recommendation of corporate infiniti to Infiniti of Lisle. In the service dept, Doug Cameron and Julian(service manage brought my old infiniti at the recommendation of corporate infiniti to Infiniti of Lisle. In the service dept, Doug Cameron and Julian(service manager) did a great job and I decided to bring my business to this dealership. In sales Bill Hanes helped me throughout the transaction and Assad Hamzeh did a great job explaing all the details of the car. Great job guys, keep it up!! More

This was my first experience dealing with Infinity as a manufacturer so I required quite a bit of education prior to making a decision for a new vehicle. I considered a couple German manufacturers along w manufacturer so I required quite a bit of education prior to making a decision for a new vehicle. I considered a couple German manufacturers along with Infinity, and was very impressed with the technology, styling and engine of the Infinity. I visited a few Infinity dealerships once I knew figured out which car I wanted, and focused on customer service and overall experience. Tony Saldana was the sales rep I worked with at Infinity of Lisle and I quickly realized this is the dealer I wanted to do business with. He was extremely knowledgeable in all aspects of the vehicle and was very friendly which made me comfortable about the investment I was about to make. I highly recommend the Infinity of Lisle dealership as well as Tony Saldana in sales. You will not be disappointed! More

i met Tony Saldana (in sales) right after doing the 30K service on my existing infiniti; Mike Harlow (in service) provided me with one the best customer service experiences in service. The truth is that service on my existing infiniti; Mike Harlow (in service) provided me with one the best customer service experiences in service. The truth is that i have always received exceptional customer service at this dealership; they really go above and beyond, and it is something i feel compelled to share. With my lease-end quickly approaching, the customer-service experience (in service) led me to consider buying/leasing a newer infiniti. And that is when i met Tony; he's one of those guys that treats you like a human being, something that all dealerships, and all salesmen, should strive for. Being as tech-y as i am, most of my questions were centered around the technology that infiniti uses and employs in their cars. i already *loved* my existing infiniti, but was drawn to all the latest technology that infiniti had put in their cars since i got my existing infiniti; in particular, i was interested in the new safety features. Tony was patient and explained all the technologies; his passion for the car matched my passion for cars and technologies. His excitement while explaining the safety features (a critical requirement of mine) made me appreciate the fact that someone else (besides myself) cared as much about safety as i did. My point is this: infiniti makes great cars affordable, but ultimately it's customer service that makes the shopping experience that much more enjoyable. not only did i get a new infiniti, i met some great people and formed new friendships. in the end, i was treated like a person, and that is what i am most happy about :-) - a happy customer More

I was first attracted to Infiniti of Lisle by their web site. Micah Basarich the internet director scheduled my appointment and answered all of my questions about the QX56. He introduced me to Jeff Walker site. Micah Basarich the internet director scheduled my appointment and answered all of my questions about the QX56. He introduced me to Jeff Walker who took me on a demo ride and completely went through all of the features of the car. We agreed on a price which I thought was very fair. When I picked up my new car I was introduced to Assad Hamzeh who went through all of the functions of the vehicle.Everyone I dealt with through the entire process was very informative, helpful and courteous. I would highly recommend this dealership to anyone. More

I just bought a Used 06' Nissan Murano from Edie, and as everything went as good as a car buying experience can go. I got a wonderful deal on my beautiful new SUV, and as well a fair value on my trade in. everything went as good as a car buying experience can go. I got a wonderful deal on my beautiful new SUV, and as well a fair value on my trade in. Everyone at the dealership was very nice, and our salesperson Edie was wonderful to work with! I will definitely recommend the dealership to anyone I know looking for a new or used vehicle. More

I went to buy a new G37X. After a long long search process between MD, BMW, Audi and now Infiniti, I was ready to buy. Jeff was straightforward and bottom line oriented- they gave me a fair and best process between MD, BMW, Audi and now Infiniti, I was ready to buy. Jeff was straightforward and bottom line oriented- they gave me a fair and best price. Assad spent a lot of time explaining the new technology package stuff and he even came out to my house to program the garage door opener and review the XM satellite radio. I felt like they were honest, proud of their product and careful/detail oriented. The bottom line is- I LOVE my new car and am delighted I bought it from them. More

I made two visits to Infiniti of Lisle to trade in an '05 G35 on a 2010. I do not make decisions immediately on the purchase of cars. There was a bit of pressure the first visit to buy, but Steve did unders G35 on a 2010. I do not make decisions immediately on the purchase of cars. There was a bit of pressure the first visit to buy, but Steve did understand that I must take time. Anyway, Steve's e-mails and phone calls were courteous and professional. When I was ready to purchase, he had everything ready and the sale went smoothly. Assad Hamzeh, customer service specialist, was thorough in his explanation of the car. I appreciated his effort in making certain I understood how everything worked. All in all, the experience was excellent and I would trade with Infiniti of Lisle again. More