INFINITI of Norwood - Service Center

Pleasant and helpful The process was easy and the service team did a good job. The process was seamless. The upfront estimate was correct and I wasn’t waiting long. The process was easy and the service team did a good job. The process was seamless. The upfront estimate was correct and I wasn’t waiting long. More

Oil change, tires rotation and more. I am beyond thankful for Fernando’s help who always explain to me every detail of the car service and always let me know when the next service will be I am beyond thankful for Fernando’s help who always explain to me every detail of the car service and always let me know when the next service will be. More

Friendly Fast Dealer Service I have taken my cars here on a few occasions for various special reasons, IE gallery gasket inspections, keyfob programming and the like. The service I have taken my cars here on a few occasions for various special reasons, IE gallery gasket inspections, keyfob programming and the like. The service professionals have always been very courteous and professional and helpful in answering all of my questions. Even though I've never bought an Infiniti here and don't have them regularly serviced here, the advisors and technicians are friendly and thorough and helpful throughout the process. Very pleased with them and will continue to take my car here when needed. More

Professional Staff are always professional and friendly. I will always go to the Infiniti of Norwood. They are like family to me. Service is always awesome 👏 Staff are always professional and friendly. I will always go to the Infiniti of Norwood. They are like family to me. Service is always awesome 👏 More

service appt the service rep went out of his way to make sure my needs were met above and beyond thank you'll cant say enough i would definitely recommend the service rep went out of his way to make sure my needs were met above and beyond thank you'll cant say enough i would definitely recommend More

Best dealership I've utilized Hadn't been back since 1st purchasing my '13 JX35 used 2yrs ago when I had some minor issues. When I arrived, as before, the red carpet treatment was Hadn't been back since 1st purchasing my '13 JX35 used 2yrs ago when I had some minor issues. When I arrived, as before, the red carpet treatment was given 1st thing, as my treatment was as if I had just pirchased a brand new one. I explained the issues to Fernando Diaz and he right away had a mechanic go with me over the road to check things out. Upon our return I waited in the customer area while they did an initial analysis in the shop. Within an hour Fernandi came to me and he webt over what they had found wrong and what was covered and not. It was somewhat extensive and he assigned a loaner to me, saying it would be a few days. The service and repairs were excellent, and it felt like a brand new car again, even washed and tires shiny. Everything I experienced was as if I was the best customer they had and I couldnt be happier with the results and the individuals involved. Highly recommend anyone buying or servicing any vehicle from Infiniti to bring it here! More

Great job The staffs were awesome. They responded quickly and explain with the greatest courtesy to make me feel very good. I see them as great accest to the co The staffs were awesome. They responded quickly and explain with the greatest courtesy to make me feel very good. I see them as great accest to the company More

Not what I expected During a break before ski lesson, i brought my car in for tire air pressure leak issues. Specifically mentioned the reason I came in was that two tir During a break before ski lesson, i brought my car in for tire air pressure leak issues. Specifically mentioned the reason I came in was that two tires were losing about 5+ psi pressure overnight...every night. That's why I bought a portable air pressure pump to pump every morning. But after 45 mins was told by the tech that he couldn't find any leak issues. He just pumped the tires and said bring it back if there's any more issue. I couldn't believe it. Since I had to go so I left. Not sure if I would go back. Very disappointed. More

Amazing service Brendan ( not sure if I spelled it right) was great, professional and very helpful. Was able to accommodate the schedule and have the vehicle repaired Brendan ( not sure if I spelled it right) was great, professional and very helpful. Was able to accommodate the schedule and have the vehicle repaired More

Outstanding service! I worked with Anthony Tippett. He is super friendly, very knowledgeable and a true professional. All my visits to ION have been great. Thanks very muc I worked with Anthony Tippett. He is super friendly, very knowledgeable and a true professional. All my visits to ION have been great. Thanks very much! More