Michael Howard

Bought an armada from them never passed inspection. They lied about replacing parts and a year later still dealing with it. Salesman was great service was terrible. I don’t know how they keep getting They lied about replacing parts and a year later still dealing with it. Salesman was great service was terrible. I don’t know how they keep getting away with this type of stuff. Stay far far away More

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Absolutely the best car buying experience we have ever had, Michael Howard is top notch with an honest, knowledgeable and professional approach that makes it all so easy to decide on INIFINTY. He is the r had, Michael Howard is top notch with an honest, knowledgeable and professional approach that makes it all so easy to decide on INIFINTY. He is the reason we own a QX60 because of his experience. Very satisfied customer and a shout out to Jon Mcgaw. More

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Michael Howard & Adam Goldstein provided exceptional customer service. I was not treated well when visiting other dealerships on my search for a new vehicle. Infiniti went above & beyond for me. I was t customer service. I was not treated well when visiting other dealerships on my search for a new vehicle. Infiniti went above & beyond for me. I was treated with respect and all of my questions were answered with absolutely no surprises at signing. This was the most straightforward experience. Not to mention the Qx60 I purchased is a beautiful suv with unmatched quality to any other vehicle I looked at. Highly recommend!! More

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Be very cautious when buying a used car from this dealer. A few months ago we bought a 2014 GMC Sierra and from the moment after purchase had issues. Communicated most issues via email and asked for itemized A few months ago we bought a 2014 GMC Sierra and from the moment after purchase had issues. Communicated most issues via email and asked for itemized documentation. Most issues were not resolved, more issues created, and general service items like cabin and engine air filter that were replaced were not. Event after getting back from a second service visit it has a rejection sticker... After getting the truck back and bringing to another dealer to resolve issues (which Infinity did pay for) I have found more issues not resolved by their service team that were pointed out and documented as resolved by their service team. Be very cautious if you are buying a used car here and get ALL worked checked over by your own mechanic be for it is too late like it is for me. If you are going here for service watch out as they are 100% not doing all they are putting on the invoices. I hate to write this review but the facts of what is happening at this dealer need to be known. My sales person Mike Howard did all he could to help me through the process and this in no way reflects on him. More

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I would recommend Infiniti of Norwood. Our Experience was awesome! Mike Howard did a nice job, Very pleased. Our Experience was awesome! Mike Howard did a nice job, Very pleased. More

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very nice service and kindness. everyone in dealership was very professional and experienced. I was happy everyone in dealership was very professional and experienced. I was happy More

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Everyone at the dealership was so accommodating and friendly. Great buying experience. There was no pressure. friendly. Great buying experience. There was no pressure. More

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This dealership is run at a very high level and the staff in all departments work together as a team. in all departments work together as a team. More

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Infiniti of Norwood is a first-class dealership. Adam Goldstein, Michael Howard, and Jon are all great to work with. I highly recommend Infiniti of Norwood. Adam Goldstein, Michael Howard, and Jon are all great to work with. I highly recommend Infiniti of Norwood. More

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The folks at Infiniti Of Norwood are such pleasant people and it's always a pleasure seeing and dealing with them. They're amazing people from sales to service, they're professionalism is second to none and and it's always a pleasure seeing and dealing with them. They're amazing people from sales to service, they're professionalism is second to none and it gives my family and I peace of mine to know that we're well taken care of. More

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