INFINITI of ONTARIO

When I discussed with Kirby the car that I was looking for and the timeframe, she was very consistent and efficient with her follow through. Kirby was so intent on satisfying every detail, to complete thi for and the timeframe, she was very consistent and efficient with her follow through. Kirby was so intent on satisfying every detail, to complete this transaction, that she even called to keep me posted on my request, on her days off. I will definitely recommend her to friends and business associates who are considering an Infiniti for their next car lease or purchase More

My mother and I have bought three infiniti's from this dealership, two of them being mine. Each time we have been provided with above expectation service from Kirby Jones and Oliva. Their knowledge of in dealership, two of them being mine. Each time we have been provided with above expectation service from Kirby Jones and Oliva. Their knowledge of infiniti product played an important role in my decision to stay with infiniti. However, it was their commitment to providing excellent customer service that kept my business. Kirby has been professionally patient with me, willing to make sure that I received the best deal possible while at the same time sacrificing a higher commission. Kirby has also been honest in her dealings with me which speaks volumes about her integrity as a person and has created in me a confidence in working with this dealership. As a result I have been converted into a loyal infiniti of Montclair customer. Miss Oliva in the customer service/parts department has also exhibited the same professionalism and commitment to excellent customer service. Whenever I have needed an oil change, loaner car, or part for my car, Oliva has been prompt and organized making the service easy and pleasant. More

Sean Peters, and the rest of the staff at the Infiniti of Montclair were extremely helpful,friendly, and knowledgeable. Sean went above and beyond the normal customer service range to help my husband and I Montclair were extremely helpful,friendly, and knowledgeable. Sean went above and beyond the normal customer service range to help my husband and I pick the right car for our up-coming family. Sean took the time to compare and contrast the EX35 and the FX35 to help us make the right choice, got to know and understand our needs and personalities to make us feel at home at the dealership. Needless to stay, we got the family car of our dreams and we couldn't be more happier with the service from Sean and the rest of the Infiniti of Montclair team and our new FX35. Within two days we received a Thank You letter from Sean in the mail. Once again, Thank You Sean and the Infiniti of Montclair team for providing us with excellent customer service that was above and beyond our expectations. More

Had a wonderful experience with the whole staff. We drove 150 miles for a car, that I had seen on the internet. Gabe, stuck to his word and made the purchase possible and very hassle free. My husband and I w 150 miles for a car, that I had seen on the internet. Gabe, stuck to his word and made the purchase possible and very hassle free. My husband and I will return for our next purchase.I have already recomended your dealership to a couple of friends. Overall we are very pleased and thank the men that helped us very much, couldn't have been a more pleasant and hassle free experience.Thanks again. Sincerly, Robin Eller More

These two gentleman showed me a level of customer service that could only be compared to Nordstrom. Upon my lease turn-in I was a bit nervous since I had recently lost my job and was not able to purchace my that could only be compared to Nordstrom. Upon my lease turn-in I was a bit nervous since I had recently lost my job and was not able to purchace my beautiful G35 and I was expecting to get the cold shoulder since I was not a potential buyer, but that could'nt have been further from the truth! Gabe and Jorge gratiously walked me through the process and saved me a substantial amount on wear and tear fee's. I would recomend this dealership to anyone within a 100 mile radious! Trust me, it would be well worth the drive! More

I have been a customer of Infiniti of Montclair for several years now. I have never had a bad experience there. The salespeople, as well as the service people, are very friendly and helpful. They go several years now. I have never had a bad experience there. The salespeople, as well as the service people, are very friendly and helpful. They go the extra mile to make their customers happy. In fact, my husband and I went in to buy a new vehicle on a Friday night. It was late and we were talking about where we would go for food on the way home. The sales manager heard us talking and sent an employee to get food for us while we were in the finance office. And the dealership paid for it. I don't recall any other dealer doing that for their customers. That's top-notch service. More

I came to Infiniti of Montclair to just "look" at a G37 Coupe. After 2 test drives with Jodie and her detailed presentation, I knew I had to buy this car. When it was time to make the actual sale, George Coupe. After 2 test drives with Jodie and her detailed presentation, I knew I had to buy this car. When it was time to make the actual sale, George was extremely helpful and we made the deal. (Jodie had the day off). I usually dread the never-ending contract signing in finance however, Shawn did a nice job of moving things along while being very informative. I appreciated the extra mile that George took in following me home (long after the end of his shift)so that he could bring paperwork to my husband which needed his signature. I feel that I received a very good deal and exceptional service from these 3 team members. I will proudly recommend your dealership to my friends. Love the car and thank you all again! Anne Marie Brusca More

Very uneven sales experience. One salesperson was very nice, very accommodating. The other was extremely rude. It is a tough sales climate, so there might have been some desperation in the behavior of th nice, very accommodating. The other was extremely rude. It is a tough sales climate, so there might have been some desperation in the behavior of the rude salesperson. But I'd suggest trying the Tustin dealership. More

I really could only afford a used Infiniti vehicle. Well I looked at a few local southern california dealers. Infiniti of Montclair had a bunch of Used Infiniti cars that were certified! I found a G35 wit I looked at a few local southern california dealers. Infiniti of Montclair had a bunch of Used Infiniti cars that were certified! I found a G35 with under 50k miles that fit my price range. So I went in and spoke with Mr. Cerami....long story short i got the G35 for the price I saw online. I had no problems with this dealership and would recommend them to anyone wanting an Infiniti. More

I have owned numerous Infinities since 1987, with all but 1 coming from this dealer. I read the other reviews, and do not agree with them.. This is why I am writing a review. I am not a "shill", and am 1 coming from this dealer. I read the other reviews, and do not agree with them.. This is why I am writing a review. I am not a "shill", and am a real car owner. I have dealt with the sales and service group since they openned in late 1997. Since then, I have owned J30t's, I's, Q's and currently an M45 Sport through them. My wife's car (I30) was recently totalled and if they get the right model/equipment combination in a used car, they'll sell me another. These people have shown a very professional side to me over the years. I was just in last week, and again, saw nothing but smiles and hard work/customer satisfaction. I will not say they are perfect, but they are very close, at least for me. I am a demanding customer, so giving plaudits that are unjustified never happens. Quite the contrary. I believe that others may have had bad luck, or are just unreasonable. Try them. I sincerely doubt you'll be disappointed. More