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INFINITI of ONTARIO
Ontario, CA
2,309 Reviews
OUR MISSION
We are a values-driven automotive retailing company, committed to doing Right Things Right, while caring for our employees and our customers.
OUR VISION
To revolutionize automotive retailing through integrity and excellence in everything we do.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 2,309 reviews
August 30, 2025
Sad that i have to write such a bad review on a prestigious dealership, which is going to be my second disgruntled review in 60 days relating to the service department, i figured with my last negat prestigious dealership, which is going to be my second disgruntled review in 60 days relating to the service department, i figured with my last negative review their customer service skills would have been improved, last month the transmission to my infiniti went out it took almost 3 weeks to fix luckily for me it was under extended warranty, this past monday my vehicle went in for the 2nd time this time my alternator went out and i am being told that the part is on back order, so in the meantime i am making payments for a vehicle sitting in the shop, i am calling on a daily basis to the service department , why do have to keep calling to find out the status and they don’t even pick up their phone, only respond by text and act like i am bothering, i probably would not mind so much much but i can’t even get a loaner vehicle they informed me that i am 13 on the list WOW i really feel lucky i am on the waiting list, I think after my vehicle comes out from repairs i need to search for another vehicle from a whole different dealership, here it is the holiday weekend and no vehicle i have spent money on tows and rental cars Very Disappointed with you Ontario of Infiniti and i will tell my friends not to buy from you More
by hornelas66.ho
August 29, 2025
Tony and Jocelyn, staff are professional and will do their best to make things right! Had the recall notice for my QX50 while it was in their care for transmission service. They notified me there was a their best to make things right! Had the recall notice for my QX50 while it was in their care for transmission service. They notified me there was a recall and installed new engine (zero cost). Additionally, they got me a huge discount on a new transmission. The car is like brand new! Thanks Ontario, you guys are the best! More
by kmatsumoto1969
August 28, 2025
Jorge Aragon has always been beyond amazing to us! We cannot imagine any other salesmen being as perfect as Jorge Aragon! He actually deserves 10 stars! He treats us like royalty, and he goes above an We cannot imagine any other salesmen being as perfect as Jorge Aragon! He actually deserves 10 stars! He treats us like royalty, and he goes above and beyond to make sure we have everything we need. He is truly one of Infiniti of Ontario's greatest assets! More
by rhone1161
Employees Worked With
August 21, 2025
Excellent service , quick deal , Jorge great and fun person to make deals, super exited with my new car , thank you ! person to make deals, super exited with my new car , thank you ! More
by erikavivancoalba
Employees Worked With
August 16, 2025
John was awesome. He was straightforward and very responsive to my specific concerns in regards to my vehicle issues. He was straightforward and very responsive to my specific concerns in regards to my vehicle issues. More
by francisvllmr
Employees Worked With
August 16, 2025
Jorge Aragón was amazing for me exactly what I wanted recommended I will come back for my next Cari give him a 10 recommended I will come back for my next Cari give him a 10 More
by marthamontoya552
Employees Worked With
August 15, 2025
John my service advisor has been my go to guy here for my car issues brought in my car for a AC and left very satisfied with the service provided here car issues brought in my car for a AC and left very satisfied with the service provided here More
by Mazuca311
Employees Worked With
August 14, 2025
I recently visited Infiniti of Ontario on August 11, 2025, to address a recall notice for my QX50, and I couldn't be more pleased with the experience. From the moment I arrived, the staff was welcoming 2025, to address a recall notice for my QX50, and I couldn't be more pleased with the experience. From the moment I arrived, the staff was welcoming and efficient, ensuring that the process was seamless and stress-free. A special shout-out to Brooke for her outstanding customer service. She was incredibly attentive, knowledgeable, and proactive in addressing my concerns. Brooke's professionalism and friendly demeanor made the entire recall process much more comfortable and reassuring. I highly recommend Infiniti of Ontario for their exceptional service and commend Brooke for going above and beyond to ensure customer satisfaction. Thank you for making what could have been a hassle-free process smooth and pleasant! More
by FernPuffs
Employees Worked With
August 13, 2025
Received maintenance services on my QX55, Mike was and has been my Service Provider for over 10 years. I always receive the best services with quick and efficient. has been my Service Provider for over 10 years. I always receive the best services with quick and efficient. More
by Karter37
Employees Worked With
August 12, 2025
Jorge is the sales rep to go to if you want to get an infiniti. This is my second car through Jorge and his customer service is the best. I just wish the process to finalize the car doesn't take 4-6 hou infiniti. This is my second car through Jorge and his customer service is the best. I just wish the process to finalize the car doesn't take 4-6 hours after you decide. The paperwork lady is the slowest. Not sure what they are doing to take so long. More
by crazybunnie
Employees Worked With
