INFINITI of Ontario - Service Center

Bought my QX50 a year ago, the whole team from Brooke and Jazmin to Cordie have been amazing Jazmin to Cordie have been amazing More

0n July 07,2025 in the morning my wife was experiencing mechanical problems with her QX60 , she contacted service and sent a tow truck to pick up her vehicle while the diagnostic technician went over her v mechanical problems with her QX60 , she contacted service and sent a tow truck to pick up her vehicle while the diagnostic technician went over her vehicle, an uber was sent to pick her up at her place of business and take her home, next day it was determined that the transmission had gone out, thank god i purchased the extended warranty, and they would order the parts and car would probably be done by saturday, at which time she asked service department if they had a loaner car available for her because she needs a vehicle to get to work, at which they serviced department said no , so she was forced to rent a vehicle until saturday which service department told her the vehicle will be ready, every day my wife kept calling until friday the end of day still no results, she the received a text from service from employee handling her vehicle stating that her car will not be ready until next week and still no loaner is available for and that she would call her back on tuesday be she will be off until then, what kind of customer service is this couldn’t even have the decency to give her call, the next day saturday morning i called and asked for the service manager, he didn’t pick up his , but i left him a message on his phone, 12pm my wife called back and she was told to come in at 3pm and pick up a loaner, was it too hard to call us and let us no we have to keep calling your service department to get an answer, my wife vehicle was finally finished on monday 7/22/25 when manager informed her about her vehicle be completed, she asked what about the reimbursement for the rental car it in our contract you were supposed to provide us with a car while our vehicle was serviced, service stated sorry we do cannot reimburse you, i thought Infinity was a prestigious car company way above Lexus apparently not More

I love the dealership it's a great place I would tell all my friends about it my friends about it More

Thank you Brooke for getting me in for service as quick as you did, you are awesome! The ride to the Mall and back was great we really appreciated everything you did for us and the car was taken care of w as you did, you are awesome! The ride to the Mall and back was great we really appreciated everything you did for us and the car was taken care of well! You are truly amazing until next time More

Olivia has been my go to Service Advisor for the past 5yrs I've been bringing my vehicle for Service. She's awesome and the environment is very welcoming, relaxing & clean. Thank you Olivia and mgmt team 5yrs I've been bringing my vehicle for Service. She's awesome and the environment is very welcoming, relaxing & clean. Thank you Olivia and mgmt team for providing excellent customer service. Carla More

Mike had the great attitude willing to help any one As a customer I fell thanks for the excellent service As a customer I fell thanks for the excellent service More

Thank you Brooke, for setting such a high standard for customer service and for going above and beyond to ensure every detail of my car’s maintenance was handled with quality. It goes without saying that customer service and for going above and beyond to ensure every detail of my car’s maintenance was handled with quality. It goes without saying that Brooke is truly outstanding. Her dedication, attention to detail, and commitment to excellence are evident in every interaction. More

In a world where it is very hard to find good customer service anymore, I must say...... John in service knocked it out of the park!! He was a pleasure to work with but most of all very tenitive and did a service anymore, I must say...... John in service knocked it out of the park!! He was a pleasure to work with but most of all very tenitive and did a great job making sure we were taken care of. John and this dealership has exceptional service!! Thank you for making our experience rememberable. More

I take my car to Ontario Infiniti to get Maintenance service done, And I must say the customer service here is awesome. Mr. John is so attentive at making sure the needs of the customers is met thank yo service done, And I must say the customer service here is awesome. Mr. John is so attentive at making sure the needs of the customers is met thank you, Mr. John thank you Ontario Infiniti ❤️ More