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INFINITI of San Jose - Service Center

San Jose, CA

4.9
58 Reviews

58 Reviews of INFINITI of San Jose - Service Center

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October 16, 2022

Nicholas is nice and gentle person. . Waiting space is clean and comfortable. Car wash is not good, but it’s not too bad. More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas
Oct 20, 2022 -

INFINITI of San Jose responded

Hi Tom, Thank you for taking the time to let us know about your experience and thank you so much for the kind words. Thank you, Aaron de Priest GSM

September 30, 2022

Great service! Keeps up with regular maintenance as well as checking for any existing or emerging issues. Paid online, good communication. They actually pick More

by Chgorob1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Luu
Oct 07, 2022 -

INFINITI of San Jose responded

Hello Thank you again for taking the time to let us know how we did. We really appreciate the positive review. INFINITI of San Jose Service

August 13, 2022

Service advisor is very knowledgeable and concerned about my service needs. Fully informed me about my cars status and explained all service actions effectively. More

by T34marty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan and Richey
Aug 17, 2022 -

INFINITI of San Jose responded

Dear Colonel Thank you so much for your positive comments about Infiniti Of San Jose. We really appreciate the positive review and your kind words. Always great to see you. See you next service visit Kind Regards Richey Barnes INFINITI of San jose

August 02, 2022

The consultants are informative and detailed about the service the car goes in for. They have great customer service. Infiniti sends coupons to be used for service so helps keep the cost down. More

by Rosie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio
Aug 04, 2022 -

INFINITI of San Jose responded

Hello Rosie Thank you for your positive review about your recent experience with us! We really appreciate the kind words about your experience with Sergio. See you next time Kind Regards INFINITI of San Jose Service

June 10, 2022

Great place to do business especially their customer service and workmanship, it’s by par. I highly recommend this place. Thank you! More

by ethanalfonso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick McClintick.
Jun 14, 2022 -

INFINITI of San Jose responded

Hi Ethan, Thank you so much for your kind review and positive comments regarding INFINITI of San Jose. We really appreciate your business and your feedback means a lot to us. We look forward to serving you next time. Take Care INFINITI of San Jose Service Team

May 28, 2022

I had two body mechanical warranty issues with my 2019 QX50. One was apparent, while the other was intermittent. The crew at Infiniti San Jose diagnosed them correctly and replaced the parts without fus More

by mc_chinn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick McClintic
May 30, 2022 -

INFINITI of San Jose responded

Hi Jesse Thank you so much for sharing your service experience. We appreciate your positive review about INFINITI of San Jose. See you next time. Kind Regards INFINITI of San Jose Service Team

April 09, 2022

Service at Infiniti of San Jose is always thorough and fast. Service advisors keep you informed of their progress and review inspection findings in detail when they are done. I’ve been getting my vehicles More

by Jmgambill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Apr 12, 2022 -

INFINITI of San Jose responded

Thank you so much for taking the time to let us know about your recent visit, so pleased you are satisfied. Thank you, Richey Barnes Service Manager

January 31, 2022

Very clean the people are very friendly l will be returning in the future love Ryan More

by knight.audrey92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Feb 03, 2022 -

INFINITI of San Jose responded

Thank you for taking the time to share your feedback with us. We look forward to helping with your vehicle in the future. Regards, Ryan

Feb 03, 2022 -

knight.audrey92 responded

I really like working with Ryan, he is patient, speaks very well meaning he makes sure you understand what he is talking about. You all are very blessed to have an advisor that is passionate about the work that he does.

January 26, 2022

Very satisfied with the service & hospitality.Ryan was Very satisfied with the service & hospitality. Ryan was very helpful & the work done in my car was done professionally. Thank you! More

by Mrgrrape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Jan 28, 2022 -

INFINITI of San Jose responded

Thank you for taking the time to share your feedback with us. We look forward to helping with your vehicle in the future. Regards, Ryan

January 13, 2022

Very happy with service department and all staff, everyone was very professional and polite while doing the service! More

by Rudy Gallo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevan Tran
Jan 15, 2022 -

INFINITI of San Jose responded

Thank you again for taking the time to let us know how we did. We hope to see you soon! Cheers!- Kevin Tran

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