INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your positive review of INFINITI of South Bay and for recognizing the detail we provide on the service we perform. It is concerning to learn that not all customers were wearing masks. We provide masks to customers who do not have their own and are taking special precautions. www.infinitiofsouthbay.com/covid-19/ We take this seriously and are appreciative of the alert. I will personally take this up with my team during our Monday staff meeting tomorrow morning. Thank you for your loyalty and for allowing us to serve you. Kelvin Bratcher INFINITI of South Bay Owner & General Manager

INFINITI of South Bay responded

Regina, Thank you for trying INFINITI of South Bay, and we hope that you'll be a long-term client. We see that you've worked with Candice, she is one of our best Service Advisors. Good service starts with good communication. This is why we work with our Service Advisor team to ensure that our service is explained up-front and that we keep you updated along the way. Integrity, Accountability and Client Service is what we stand for here at INFINITI of South Bay, and you have my commitment that that is what you will receive when you service with us. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thanks so much for this great review. We appreciate that you have shared on-line that you would recommend us and that you have no hesitation in servicing here at INFINITI of South Bay. We train our service staff to be proficient, to communicate and to be helpful and friendly. It looks like you've crossed off all of these boxes and this makes me personally proud of my team. We hope we have your loyalty and please know that we greatly appreciate the opportunity to serve you. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Crystal, Thank you very much for your positive review of your experience here at INFINITI of South Bay with Wilson and Everado. Great client service starts with good communications. I am personally pleased to learn that my team kept you informed and was there if you needed them. We appreciate that you have allowed us to serve you. Thank you for being a valued client and we hope that we have your loyalty. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for your positive review of your service experience with Wilson here at INFINITI of South Bay. We are pleased to hear that Wilson is always available when you phone ahead for appointments. Know that you can also request a service appointment online. But if you are going to need a loaner vehicle, calling ahead to schedule this with your service advisor is still the best. Thank you for your recommendation, your loyalty and know that we appreciate your business. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Please let me personally apologize for your inconvenience. It appears that your onboard computer may not have been reset. Please reach out to me at 310-325-5555 if you would like to work with me to help resolve your concerns. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

We appreciate your positive comments on our service specialists... "very helpful" and "awesome" are adjectives we love to hear! Concerning your first point, thank you for bringing this to our attention - we will immediately address this with the team. In accordance with COVID19 safety protocol we are taking extra measures all around the dealership to ensure safety to our clients and employees. You can find a complete detail of our efforts here https://www.infinitiofsouthbay.com/covid-19/ Please stop-in at your convenience for us to check for proper air pressure. We'd be glad to provide a complimentary hand car wash when you visit. Please print my response so that, if I am not available, it will be honored. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for recognizing the great customer service you received and the talents of our certified mechanics. And, glad to learn that you felt safe waiting in our service lounge. We are taking special precautions and exceeding recommended COVID19 protocol. For complete detail on the precautions we are taking you can learn more here: www.infinitiofsouthbay.com/covid-19/ Thank you for your review, for your loyalty and for your business. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

What a great review! Thank you for sharing with us and online so that others could learn about your positive experience. First, we appreciate your loyalty to INFINITI of South Bay for your service needs, and to your dedicated Service Advisor Edson. Thank you for recognizing that he is friendly, polite and professional. Being treated right and by someone you can trust makes all the difference. We are pleased to learn that you have found that here with Edson, he is the exceptional! Then second, it's great to hear that you connected with Kas and that he was able to secure the QX50 that you wanted. As with anything new, it takes time to learn. We are pleased that he took the time to review the features and had made himself available should you have further questions. This is the level of service you should expect from INFINITI of South Bay. We look forward to seeing you again. Thank you for your loyalty and your business. Kelvin Bratcher INFINITI of South Bay Owner & General Manager

INFINITI of South Bay responded

Jones, Thank you for your positive review of Candice and Everado. We all work hard to provide exceptional client service, and where we don't we need to know more. If you would like to explain how we could have done better, please contact me directly at 310-325-5555. Thank you, Carlos Robles INFINITI of South Bay Service Manager