INFINITI of South Bay

INFINITI of South Bay responded

We apologize that you were not notified of your repairs. It is our process to review any work to be done with our client prior to service, and to notify them along the way as repairs or maintenance are completed. Edson is an exceptional Service Advisor who follows protocol, so we are confused how this miscommunication could have happened. We also provide a complimentary hand wash and vacuum with any service, unless it was raining. If this was the case, please bring your vehicle back for this service. And, if you'd like us to assist with your key fob, any one of our service advisors should be able to help. Please give us another chance to address your concerns. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for allowing us to earn your trust. That is what great service is about, being able to trust that our professional staff is behind you. Our service advisors work hand-in-hand with our INFINITI certified technicians to ensure that your vehicle service is handled properly. professionally and efficiently. We notify on recommended repairs, and keep our customers updated on the progress of their service. We are grateful for your positive review and appreciate your business. Thank you for allowing INFINITI of South Bay to be your choice for your repair and maintenance needs. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Excellence is what we strive for! So appreciative for your positive review and for letting us know that Candice provided excellent service - we are so grateful to have her. And, thank you for letting us know that you appreciated the text updates. We make every effort to inform our clients of the status of their vehicle repair/maintenance as they happen. This builds comfort and trust. Thank you for trusting in us and our team here at INFINITI of South Bay. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

First-Class, courteous and professional - these are all attributes that my team strives to achieve. I am personally honored that Edson has provided this level of service. Your positive review of your experience here at INFINITI of South Bay is greatly appreciated. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Hey Eddie, Thank you for your great review of your positive experience here at INFINITI of South Bay with our top Sales Consultant Kas. He certainly is both friendly and professional. But what's more is that he has done what it takes to make you feel like a valued customer. We look forward to having you as a client for years to come. Please know that our service team will also provide you with the same positive experience. Thank you for allowing us to serve you. Haik Panosain INFINITI of South Bay General Sales Manager

INFINITI of South Bay responded

Eric, Thank you for the great review of you experience here with our lead sales associate Kas. At INFINITI of South Bay you can always trust that we will be fair and direct, because this is what creates loyal repeat customers. We are pleased to learn that you had a positive experience. Please also know that our service team provides the same great personal experience. We hope you chose to service with us for your vehicle maintenance needs. Thank you for your business. Haik Panosain INFINITI of South Bay General Sales Manager

INFINITI of South Bay responded

Thank you for your positive review of your experience here at INFINITI of South Bay. And thank you for recognizing Candice, Edson and Everado in your review. I am pleased to learn that your wait time was short, and that my Technician was able to answer your questions with interest and concern. We do practice recommended COVID19 protocol. You can find more detail on our specific actions herewww.infinitiofsouthbay.com/covid-19/ We appreciate your business and welcome your return. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Mr. French, Thank you for your 5-STAR review of your experience here at INFINITI of South Bay with our SUPER STAR Service Advisor Candice. Kind, friendly, helpful. proficient and professional is what Candice does. We are so proud to have her and so appreciative of your review, comments and recommendation. We look forward to your next visit and to your loyalty. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Communication is the basis of a good client experience. This is why our protocol is to review service needs and any associated costs up-front, to allow our client to select desired services, and then to inform as service is provided. I am pleased to know that Candice met your expectations and delivered on our promise. We look forward to your next visit and to your loyalty as a valued client. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Mr. Dominguez, As the General Sales Manager here at INFINITI of South Bay I am proud to learn that you had such a positive lease trade-in. Kas is our top Sales Consultant because of his knowledge of the INFINITI brand, his ability to understand client needs, and his determination in ensuring that client needs are met first. We are pleased to learn of your experience and look forward to doing business again when your lease is due. Thank you for your business. Haik Panosain INFINITI of South Bay General Sales Manager