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INFINITI of South Bay

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
1,767 Reviews
INFINITI of South Bay is proud to be your local INFINITI dealership. We are a new and used INFINITI dealer located in Torrance, CA just south of Los Angeles at 2900 Pacific Coast Hwy. Our dealership services INFINITI owners throughout Los Angeles, CA . At INFINITI of South Bay it's our goal to exceed your expectations from test drive to delivery and beyond. It's the INFINITI of South Bay way! Please feel free to browse our extensive inventory of new INFINITI Q50, Q60, QX50, QX55, QX60, QX80 sedans and SUVs. If you are in the market for a CPO (Certified Pre Owned) used car, truck, or SUV in Torrance, then shop us online or on our lot. We also provide many lease an financing options and specialize in INFINITI brand service and parts. Visit INFINITI of South Bay in Torrance today or contact us at (310) 325-5555 to schedule a test drive. We are your Southern California source for INFINITI vehicles in the Southbay, INFINITY Los Angeles, INFINITI Santa Monica, INFINITI Hawthorne, and INFINITI Torrance.
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2900 Pacific Coast Highway

Torrance, CA

90505

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Showing 1,767 reviews

October 28, 2018

Simple service 38% higher cost that last time. Service consult acknowledged mailer with fairly reasonable rate for oil change, last 5K service was $79, this time it was $110. Nothing special abou More

by 10yr Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wilson Chihuahua
Report | Print
Oct 30, 2018 -

INFINITI of South Bay responded

We are pleased to learn that you found our staff friendly and helpful. Please know that our prices are very competitive and with your $20 off coupon you saved 20% over current market prices. In addition, a tire rotation is $19.99 so your total should have been around $100. If you are including tax and shop fees in your posted price that may be the difference. Please continue to check your mailbox and the service coupons on our website to take advantage of special offers and discounts.

Helpful
October 27, 2018

Candice is a rock star! This is my 2nd Infiniti and I don’t go to anyone else for service but Candace. She always takes care of me and my needs. She is the best. More

by Vina Tuliau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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Oct 31, 2018 -

INFINITI of South Bay responded

Thank you so much for your loyalty to Candice and INFINITI of South Bay. It sure makes a difference when there is someone there that you know and trust to take care of your service needs. We are pleased to learn you think shes the best, and we think she's pretty special too. Thanks for taking your time to post such a positive review.

Helpful
October 27, 2018

Almost excellent! Good service ...efficient..through and great communication with service agent . My only issue was not being able to receive a loaner vehicle, due to More

by Imsheree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2018 -

INFINITI of South Bay responded

At INFINITI of South Bay we strive for excellence, and apologize that we did not have a loaner vehicle for your visit. It is perhaps our fault for not making the procedure more clear. We have online scheduling through our website, and if you want to ensure a loaner, the best procedure at the current time is to contact a service advisor at 310-325-5555. This is a temporary request as we work through the current change in management and the availability of loaner vehicles. We are appreciative of your business and are hopeful that we can provide a loaner vehicle on your next visit.

Helpful
October 26, 2018

Good experience I was helped immediately when I arrived. The work was completed with quality and in a timely manner. Even the was was done well. Thanks More

by GEENEE256
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Oct 31, 2018 -

INFINITI of South Bay responded

Thank you so much for your 5 STAR review of your service experience here at INFINITI of South Bay! So glad to learn that Candice was prompt in getting your vehicle in for service, and that you found the work to be completed on time. Always feels good to drive off in a nice clean car, thanks for letting us know the team did a good job on their wash.

Helpful
October 26, 2018

Great service! It was my first visit to service my Infiniti Q60 & I have nothing but good things to say about my visit! From the moment I came in to the moment I le More

by LMARQUEZ0787
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Report | Print
Oct 31, 2018 -

INFINITI of South Bay responded

What a pleasure to hear your first visit to INFINITI of South Bay for service on your INFINITI Q60 was so great. Thank you for calling out Wilson for being friendly helpful and attentive. We'll be sure to pass along you kind words. We appreciate your business and we're looking forward to a great long-term relationship. Thank you!

Helpful
October 25, 2018

Quick & Excellent Customer service is always excellent!! Always keep me well informed on what services is needed for my vehicle.. I also enjoy that they wash my car at More

by MZMEATY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Wilson Chihuahua
Report | Print
Oct 31, 2018 -

INFINITI of South Bay responded

Thanks for your excellent review of Candice and your recent service experience at INFINITI of South Bay. We are so pleased to learn that you find her to always provide excellent customer service. We hear from many of our clients that she is excellent in keeping them informed. And, thanks for your feedback on our car wash! Is does feel great to drive off in a nice clean vehicle. Second comment today on our car wash... maybe we're on to something here!!! Thanks for your business.

Helpful
October 24, 2018

Impressed Very nice and clean service Dept. Staff extremely nice and answers all questions and very fast with oil changes. Asked for a car wash and it was no More

by FREDDYJACKSON2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haider Oberoi
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Oct 31, 2018 -

INFINITI of South Bay responded

Freddy, Thank you for your kind review of our service department here at INFINITI of South Bay. Due to the quality of our service and our popularity with INFINITI owners in the community, we can get busy. But we always have extra service bays to assist customers who just need a quick oil change. And thanks for your comments on our comfortable and clean waiting area. We just completed a renovation and are glad you noticed. Looking forward to seeing you when you return.

Helpful
October 23, 2018

Excellent service Ever is the best , I always go to him when there is a problem with my car and his service is amazing . Love this place More

by SPONTANEOUS989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Nov 14, 2018 -

INFINITI of South Bay responded

LOVE the LOVE! Thank you so very much for your 5 STAR review if Everado and your experience at INFINITI of South Bay. We appreciate your business and that you took the time to tell other about your experience. Thank you!

Helpful
October 23, 2018

Service and rear blower motor inop Everyone is very helpful and friendly job done correctly never a problem making an appointment. Always showing professionalism. Facility conveniently More

by SCHMEEEBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Wilson Chihuahua
Report | Print
Nov 14, 2018 -

INFINITI of South Bay responded

Thank you for your 5 STAR review of our great service team and of INFINITI of South Bay! We so appreciate your recognition or our team being friendly and helpful. And Kudos to our detail team for always delivering a clean vehicle. We appreciate your business and your time in posting this positive review. Thank you!

Helpful
October 23, 2018

Edson is always great! I gave Edson the highest rating because he always is courteous and provides great service. I called him the day before my appointment and had to leave More

by CDSNUGGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2018 -

INFINITI of South Bay responded

Here is one of those reviews that needs to go straight to the management team with a CC to Edson! Thank you for taking you personal time to outline so specifically how Edson made your service experience at INFINITI of South Bay so exceptional. We are so pleased to hear that Edson is such a good communicator. Thank you for your business, and for your time to recognize Edson for his great work.

Helpful
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