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INFINITI of South Bay

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
1,911 Reviews
INFINITI of South Bay is proud to be your local INFINITI dealership. We are a new and used INFINITI dealer located in Torrance, CA just south of Los Angeles at 2900 Pacific Coast Hwy. Our dealership services INFINITI owners throughout Los Angeles, CA . At INFINITI of South Bay it's our goal to exceed your expectations from test drive to delivery and beyond. It's the INFINITI of South Bay way! Please feel free to browse our extensive inventory of new INFINITI Q50, Q60, QX50, QX55, QX60, QX80 sedans and SUVs. If you are in the market for a CPO (Certified Pre Owned) used car, truck, or SUV in Torrance, then shop us online or on our lot. We also provide many lease an financing options and specialize in INFINITI brand service and parts. Visit INFINITI of South Bay in Torrance today or contact us at (310) 325-5555 to schedule a test drive. We are your Southern California source for INFINITI vehicles in the Southbay, INFINITY Los Angeles, INFINITI Santa Monica, INFINITI Hawthorne, and INFINITI Torrance.
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2900 Pacific Coast Highway

Torrance, CA

90505

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Showing 1,911 reviews

March 15, 2023

Stole something out my car then didn’t fix it right the 1st not 2nd time it took a 3rd time and supervisor to get involved. The front desk advisory all cool though More

by IHEARTNEAL
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever worked on my car gets a Neg 1000, Ever Villalobos
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Apr 28, 2023 -

INFINITI of South Bay responded

Thank you for alerting us to your situation. We had opened an investigation to identify what may have happened. In our research we were not able to identify what you are describing. We are not saying that it didn't happen, just that we could not identify anything with the information we have at our disposal and through the interviews we conducted. We offer our apology for not being able to come to a more definitive answer and are sorry for your loss. Carlos Robles Service Manager INFINITI of South Bay

March 14, 2023

South Bay Infiniti is the best place to service your vehicle and if you want to buy a car, they can help with that too!! More

by DARLISA.ASHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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March 03, 2023

I love the customer service I’ve received from Edson Trujillo when I brought my Infiniti QX60 for oil change. He’s very professional and so kind. More

by LIZDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 02, 2023

Jerry is great to work with and took good care of us during our visit. More

by MIKEBUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
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February 26, 2023

Very friendly and car was ready quickly. Service rep was very helpful and answered all my questions More

by DIANE_TALT0N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 18, 2023

Professional customer service technicians. Technician kept me up to date on vehicle service progress. The waiting room area was clean and comfortable. Overall, my experience was positive. More

by wicouplett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
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February 14, 2023

Excellent customer service. Get you end and out. In timely manner Whenever I come in it's always a good experience. More

by ROLAND4T45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2023

For the most part I enjoy the service, the last two times I have not had positive experiences. More

by JSPENCER620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2023 -

INFINITI of South Bay responded

Thank you for bringing this to our attention. I have spend the last 20 minutes searching our database so that I could reach out to you, but I cannot locate anyone with the last name of "Spencer" who has been in for service in the last two months. However, I do want to resolve your concerns. It would be a huge favor if you could reach out to me to explain more about how we have fallen short in your last two visits. You can reach me at 310-325-5555. Thank you for the opportunity to serve you better, Kelvin Bratcher Owner & General Manager INFINITI of South Bay

February 08, 2023

I had a great experience at Infinity of South Bay. Found the exact car I wanted on the showroom floor😊. The assistance I received from Victor Montes, Sales and Anita Ruiz, Finance was quality service More

by Jeanetta_mack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2023 -

INFINITI of South Bay responded

Jeanetta, Thank you for sharing this positive review of your purchase experience here with us at INFINITI of South Bay. And, thank you for recognizing our employees by name. Both Victor and Anita will appreciate reading your review when we share it with them, recognition for effort and excellence is always appreciated. I am personally grateful that my team delivered the best experience you have ever had when purchasing a car. This tells a lot about the people on our team and the service we provide. Please also remember, our service team is just as awesome and we hope to see you back in the years to come for any service needs you might have. Thanks for your business! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

February 08, 2023

I’m this dealership is great because Jaime was AMAZING! ! He took such great care of my cat and was very professional! More

by DANIELLEWALKERBECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Molles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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