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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,525 Reviews

1,526 Reviews of INFINITI of South Bay - Service Center

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November 04, 2021

Service was great and amiable, waiting wasn’t that long loaner car was clean. Thanks More

by ROD_VALLA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Nov 04, 2021 -

INFINITI of South Bay responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 03, 2021

I like your dealership due to that it’s close to my home and I like the good customer service More

by LUISELIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

INFINITI of South Bay responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 02, 2021

Close, clean and well maintained. Edson, my service advisor was knowledgeable, attentive and helpful. He followed up and kept me informed throughout the process More

by ALDERETEGG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

INFINITI of South Bay responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Edson does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 02, 2021

Excellent customer service! Service people keep customers in the loop on repairs. Estimates on time of repairs quoted when asked helps customers decide to wait or not! More

by SCLEMENTS4051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Nov 03, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 01, 2021

Service was great fast and complete. Communication was clear and I knew exactly what was need to be done. More

by KDHAMILTON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 01, 2021

Friendly staff efficient and professional Clean facility Friendly staff efficient and professional Clean facility didn’t have to wait for a long time More

by RUSSKNIGHT80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo, Zach Maynard
Nov 02, 2021 -

INFINITI of South Bay responded

We appreciate your marvelous feedback, Russ. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 01, 2021

It should be a model for all services centers. I was surprised and satisfied how smooth the whole process was, gave all my information being that it was my first time there and I didn't have to reasurch More

by SPOLLARD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

INFINITI of South Bay responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 30, 2021

Never disappointed with the service level at South Bay Infiniti. Nice waiting area and car always delivered as promised. More

by tjgreenla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Murillo
Nov 02, 2021 -

INFINITI of South Bay responded

We appreciate your marvelous feedback, TJ. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 29, 2021

At my last visit for servicing, I was told I needed 3 tires. I bought 4. They only had 3 in stock. Unusual. Received a loaner car for a few hours. Having to leave & return to the dealership was very inco More

by STARKMANSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

INFINITI of South Bay responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 29, 2021

with a 8 o’clock appointment to get a simple oil change with a 8 o’clock appointment to get a simple oil change it took nearly 4 hours to get out of there, and my car was sitting in the back lot ready for More

by TEN11ELLI0TT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don’t remember
Jun 29, 2022 -

INFINITI of South Bay responded

This is inexcusable and we should have notified you that your vehicle was ready. I can understand how frustrated that must have made you feel. We are sorry and can reassure you that we will do better next time. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

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