Back

INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,518 Reviews

1,518 Reviews of INFINITI of South Bay - Service Center

Sort by
June 15, 2021

Definitely recommend to everyone. Good customer service very polite and friendly. They take care my car and explain to me everything they did. They did a good job awesome. More

by JUNIORABLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Ever Villalobos
Jun 16, 2021 -

INFINITI of South Bay responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at INFINITI of South Bay was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 15, 2021

Everardo is always super helpful and communication is awesome! He makes sure that all my questions are answered and makes sure that I understand all services. More

by Patty172004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Jun 16, 2021 -

INFINITI of South Bay responded

Thanks for your outstanding review, Patty! I'm very happy to hear that Everardo was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 14, 2021

Having my Infiniti service at the dealer makes me feel confident about vehicle. I can discuss anything (big or small) that I am concerned about, as well as any upcoming events, like road trips. I leave More

by AKSTUART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 14, 2021

Great customer service. The warranty process was a bit slow but the service personnel were not to blame for the delay . Thanks for the service More

by ERICKWMS88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
Jun 15, 2021 -

INFINITI of South Bay responded

Erick, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 13, 2021

I was told that my warranty expired, however, the warranty I have in my files and paid for is still valid. I keep copy of it on my iPhone More

by ACATTRON632000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Jun 22, 2021 -

INFINITI of South Bay responded

Please send a copy of your warranty and the VIN of your vehicle so that we can further look into your concern. We will absolutely honor any and all valid warranties per manufacturer guidelines. Thank you, Carlos Robles Service Manager 310-325-5555 carlos.robles@infinitiofsouthbay.com

June 13, 2021

I didn't like the fact that I was told at the start of my service I was going to be to have everything installed for my tow package, then to hear after waiting 4 hours I would have to come back another day t More

by emanuelt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

INFINITI of South Bay responded

We are so sorry that you had to come back to have the installation completed. Sometimes when you get into a project you realize or identify issues that you had no way to anticipate at the start... and that is exactly what happened here. We were just as disappointed to learn this as you were. The last thing we want to do is to inconvenience a client. Please accept our apology for the delay and we hope you are enjoying your tow package. Carlos Robles Service Manager INFINITI of South Bay

June 10, 2021

My experience and service is always exceptional with Candace. She always makes sure all my car needs are met and plus more. Reason why I drive the extra miles to get my car taken care of from her. More

by LILAZNGURL01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jun 10, 2021 -

INFINITI of South Bay responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Candace does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 09, 2021

Great Dealership. Outstanding Customer Service! Customer Service Representative Mr. Wilson Chihuahua consistently provides legendary customer service. I am a 110% satisfied client. Highly recommend this Dea More

by STELLA.ONUAGULUCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Jun 09, 2021 -

INFINITI of South Bay responded

Stella, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 09, 2021

Excellent service! Finished earlier than expected. I don’t have much more to say, had really, really, really good excellent service. This should get me past the 25 word min for this survey 🤦🏽‍♂️ More

by DALYS.STEWART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

INFINITI of South Bay responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 08, 2021

I came in for Maintenance service on my tires, it was quick and I had my vehicle back in within 30 minutes. Thanks Again for the great service! More

by dathedj214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Jun 09, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

...
63
...