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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,518 Reviews

1,518 Reviews of INFINITI of South Bay - Service Center

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June 07, 2021

Easy to get an appointment. Fast and efficient. Service. Communicated about services in a timely manner. Took the time to explain what was still under warranty and what wasn’t. Overall the best Infinity More

by MELRMILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Jun 07, 2021 -

INFINITI of South Bay responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at INFINITI of South Bay was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 07, 2021

Great service, great people keep smiling and giving customers great customer service . 😀 I will always keep coming to infinity of south bay thank you all so much More

by ANDREWAKEFIELD92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jun 07, 2021 -

INFINITI of South Bay responded

Andrew, thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Please let me know if there is anything else that I can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 07, 2021

Great place for maintenance, but it is still very pricey. Sending out more coupons would be great for all of us customers. Edson Trujillo is great. More

by ECALDERON83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

INFINITI of South Bay responded

Thank you for this great review! Edson is truly an exceptional employee and we appreciate him for giving you a great experience. Please let us know if there is anything else that we can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 07, 2021

Service was quick and efficient. Service consultant kept me in the loop. Car was delivered when I was onformed. Car was cleaned and neat. No issues noted More

by JUANG310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jun 08, 2021 -

INFINITI of South Bay responded

We truly appreciate you taking the time to write about your experience at our service department, Juan. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 07, 2021

Above and beyond amazing service from all agents. Candice went out of her way to make sure my car was taken care of and repaired correctly More

by EGONZALEZ9904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jun 08, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Candice went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 06, 2021

Too many surveys after each visit. Think about consolidating them. Really now I have to have a minimum amount of words. Too much. Than you. More

by SGFISHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2021

The Service Department at Infiniti of Southbay has been great. It is easy to make a service appointment and they take you in right away (I usually get an early appointment time). The wait time is reasonabl More

by Nadine H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

INFINITI of South Bay responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 05, 2021

Edson was professional and courteous and answered all of my questions. I am always pleased when I bring my vehicles for service. I just purchased another QX70 sport and did not hesitate to bring it to Sou More

by JASHERM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

INFINITI of South Bay responded

Reviews like yours are truly a breath of fresh air! Edson is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 05, 2021

My experience at Infiniti of South Bay was great. The service person Wilson was very professional and helpful with providing with information on what type of service I should get for my car. See you guys More

by ZION080899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Jun 07, 2021 -

INFINITI of South Bay responded

Thanks for the great feedback! We're very happy that Wilson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 04, 2021

Great job...z z z z z z z z z z z z z z z z z z z z z z z More

by THEPINCHEMSFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
Jun 07, 2021 -

INFINITI of South Bay responded

I appreciate you taking the time to leave INFINITI of South Bay this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it service or sales. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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