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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,532 Reviews
Call Service Center (310) 341-4462

1,532 Reviews of INFINITI of South Bay - Service Center

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June 16, 2021

This dealership would not replace the battery per warranty - even though it was under warranty - clearly failing and I had to keep jump starting the car. Even they had to jump the car but kept sayi More

by DJSCAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2021 -

INFINITI of South Bay responded

INFINITI policy is that a dealership is not able to replace a battery under warranty unless it fails a load test. Your vehicle passed our load test, and therefore we could not replace it under warranty. We kept your vehicle for several days and it was starting without a problem. We would appreciate it if you could find it in you to understand, and in doing so, reconsider your review. Larry Harris Operations Director INFINITI of South Bay

Jun 22, 2021 -

DJSCAL responded

What you should have done is asked Infiniti to replace the battery even though it "passed" the load test. Both you and I have had to jump start the car. The battery was clearly about to imminently fail and strand me somewhere. You made no efforts that I'm aware of (I asked) to ask Infiniti to replace the battery. I brought the car in to your dealership twice - wasting my time and yours troubleshooting a battery that is about to imminently fail and strand me somewhere. The load test is clearly not a good test of battery health if it's showing a pass and yet I still have to jump start the car once a week. You made no efforts on my behalf with Infiniti to help remedy this situation - therefore you deserve a 1.

June 16, 2021

Candice was an amazing advisor. She attended to my needs. Explained throughly everything that was going on with my car. Thank you for the hospitality! More

by KAT Nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Jun 17, 2021 -

INFINITI of South Bay responded

Thank you so much for your review, Kat! We really appreciate your business and are so happy that Candice could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 16, 2021

Every time I come I don’t have any problem with the service. The service center is all ways nice and the employees are wonderful. Love coming there . More

by MRSCADDELL1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Molles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard , Andy Kim
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Jun 17, 2021 -

INFINITI of South Bay responded

Thank you for the wonderful review, Mrs. Caddell! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

Jun 17, 2021 -

MRSCADDELL1965 responded

I will thank you so much

June 15, 2021

Very clean and the workers are professional. The workers are attentive they acknowledge you soon as you arrive. They keep you posted on the status of your car. More

by Vroch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Wilson Chihuahua
Report | Print
Jun 16, 2021 -

INFINITI of South Bay responded

Thank you for your feedback! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 15, 2021

Definitely recommend to everyone. Good customer service very polite and friendly. They take care my car and explain to me everything they did. They did a good job awesome. More

by JUNIORABLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Ever Villalobos
Report | Print
Jun 16, 2021 -

INFINITI of South Bay responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at INFINITI of South Bay was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 15, 2021

Everardo is always super helpful and communication is awesome! He makes sure that all my questions are answered and makes sure that I understand all services. More

by Patty172004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Report | Print
Jun 16, 2021 -

INFINITI of South Bay responded

Thanks for your outstanding review, Patty! I'm very happy to hear that Everardo was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 14, 2021

Having my Infiniti service at the dealer makes me feel confident about vehicle. I can discuss anything (big or small) that I am concerned about, as well as any upcoming events, like road trips. I leave More

by AKSTUART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2021 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 14, 2021

Great customer service. The warranty process was a bit slow but the service personnel were not to blame for the delay . Thanks for the service More

by ERICKWMS88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
Report | Print
Jun 15, 2021 -

INFINITI of South Bay responded

Erick, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 13, 2021

I was told that my warranty expired, however, the warranty I have in my files and paid for is still valid. I keep copy of it on my iPhone More

by ACATTRON632000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Report | Print
Jun 22, 2021 -

INFINITI of South Bay responded

Please send a copy of your warranty and the VIN of your vehicle so that we can further look into your concern. We will absolutely honor any and all valid warranties per manufacturer guidelines. Thank you, Carlos Robles Service Manager 310-325-5555 carlos.robles@infinitiofsouthbay.com

June 13, 2021

I didn't like the fact that I was told at the start of my service I was going to be to have everything installed for my tow package, then to hear after waiting 4 hours I would have to come back another day t More

by emanuelt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2021 -

INFINITI of South Bay responded

We are so sorry that you had to come back to have the installation completed. Sometimes when you get into a project you realize or identify issues that you had no way to anticipate at the start... and that is exactly what happened here. We were just as disappointed to learn this as you were. The last thing we want to do is to inconvenience a client. Please accept our apology for the delay and we hope you are enjoying your tow package. Carlos Robles Service Manager INFINITI of South Bay

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