INFINITI of Willow Grove

I have been dealing with GM Kevin R and Mark R of the Service Dept for a number of years, so it was a no-brainer for me to go back to Kevin when looking for a vehicle. Their pre-owned vehicles are as pe Service Dept for a number of years, so it was a no-brainer for me to go back to Kevin when looking for a vehicle. Their pre-owned vehicles are as perfect as their new ones, and my decision was immediate and done over the phone. I received the inspection report from Mark when they took the vehicle in upon trade. They did a lot of wear and tear preventative maintenance even though the CarFax report showed that the car had been maintained very well since purchase. They spent a great deal on the vehicle, and then they gave me a great price being a repeat customer, better than the KBB. I would strongly encourage you to check out their website or call and speak to a sales representative if looking for a new Infiniti or a pre-owned vehicle of any make and model, as they have many of those. I never have had to worry about my pre-owned coming from the auto auction; with them, it has always been a mint condition, low mileage, mint condition, fully functional and operational and one owner vehicle. I tell you with certainty that purchasing a car from Kevin and sales and/or servicing your vehicle there with Mark and the team is a wise decision for your next purchase. More

Nicole Landis was great with all the information we were seeking and very responsive on follow ups. Highly recommend. On the day of the purchase or rather car pickup Tad was great too. This was our second f seeking and very responsive on follow ups. Highly recommend. On the day of the purchase or rather car pickup Tad was great too. This was our second from Faulkner and somehow the experience was better than the first. More

This was my second time at this dealership with Tom Vile. No gimmicks everything is exactly what was agreed upon. Great experience both times! Highly recommended No gimmicks everything is exactly what was agreed upon. Great experience both times! Highly recommended More

Totally satisfied - the process was extremely easy. Made inquiry for the car I wanted to lease to the dealership. Peter Brown reached out to me. He was very professional and resourceful - promptly Made inquiry for the car I wanted to lease to the dealership. Peter Brown reached out to me. He was very professional and resourceful - promptly answered all my questions. Most of the paperwork was completed before visit to dealership. Great experience! More

Extremely satisfied!! Great experience!! Tom Vile was great!! The entire process was made to be very easy and we had a really easy experience overall!! great!! The entire process was made to be very easy and we had a really easy experience overall!! More

Have been leasing from Infinity of Willow Grove now Faulkner for 20 years. Great cars great service nice people especially Frank and Tom in sales Faulkner for 20 years. Great cars great service nice people especially Frank and Tom in sales More

I purchased a new Q50. The process was smooth and pleasant. Tom, my salesperson, is informative and knowledgeable about the car. It is not my first car purchased with Tom. pleasant. Tom, my salesperson, is informative and knowledgeable about the car. It is not my first car purchased with Tom. More

Kevin the GM, Joe the Used Car Manager, and the finance team helped me out in a great way today as I purchased a great low mileage vehicle for an astounding price and they gave me a warranty for a very low team helped me out in a great way today as I purchased a great low mileage vehicle for an astounding price and they gave me a warranty for a very low low price. Having owned Infiniti's before, their service department is top notch; other dealerships' service departments don't even compare. This was a win/win for both the dealership who treated me especially well as a loyal customer, as well as for me, who trusts and highly regards all of the individuals at this dealership. Hats off to all of them, and I implore you to buy and/or get service from them anytime you need it. You will never be disappointed or be treated any less than fairly. More

Tom Ville is very friendly, professional, knowledgeable and courteous. The dealership is very clean with good customer service. They are doing a good job despite COVID 19 restrictions. Most importantly, th and courteous. The dealership is very clean with good customer service. They are doing a good job despite COVID 19 restrictions. Most importantly, the prices are fair and overall experience is very pleasant. I bought my first new Infiniti QX60 and got a fair value for my trade in. I am looking forward to buying another one soon. Thank you Tom and team Infiniti of Willow Grove!! Keep it Up. More

DO NOT BUY ANYTHING FROM FAULKNER INFINITI OF WILLOW GROVE! We had to get Infiniti Consumer Affairs involved to get our certified preowned Q60 repaired that FAULKNER INFINITI of Willow Grove sold us! We GROVE! We had to get Infiniti Consumer Affairs involved to get our certified preowned Q60 repaired that FAULKNER INFINITI of Willow Grove sold us! We bought a "certified preowned" Q60 about 1 month ago. After a couple of days of driving, my husband noticed a vibration on the highway and the soonest appointment we could get was at another Infiniti dealer. The techs noticed that both of the front rims were bent and one of the undercarriage covers was half missing, however, there was no damage to the tires, indicating to the techs that the damage to the wheels was caused before the tires got replaced and before we purchased it. In other words, the vehicle was sold as "certified" with bent wheels and replaced tires. My husband called FAULKNER INFINITI of Willow Grove and their "solution" was for him to see "some guy," a random mechanic who's a friend of the manager, to straighten the wheels at my husband's cost. We then contacted Infiniti Consumer Affairs for a more sensible solution. Infiniti Consumer Affairs handled it as you would expect from a luxury car manufacturer - with courtesy, respect, integrity, and thoroughness. The person from Consumer Affairs who handled the claim, through due diligence, resolved the issue to get the wheels replaced, which is the proper course of action on a certified pre-owned Infiniti. The car will receive two new front wheels, no thanks to FAULKNER Infiniti of Willow Grove. As a family, we will continue to buy Inifinitis (and Nissans) going forward, as that is my husband's preference. As often as my husband trades, we will buy another one soon - JUST NOT AT FAULKNER INFINITI OF WILLOW GROVE! A big thank you to the guys at Infiniti in Franklin, Tennessee, and to the folks at Infiniti of Ardmore who are our regular Infiniti dealer who we trust 100%. IF YOU ARE LOOKING FOR AN AWESOME CAR - GET A Q50 OR Q60, JUST NOT FROM FAULKNER INFINITI OF WILLOW GROVE! More