INFINITI of the Palm Beaches

Recall of M35 Everything went fine with the recall work done . I was treated 100% and will have all my service donethere. Bill was top notch and very help full Everything went fine with the recall work done . I was treated 100% and will have all my service donethere. Bill was top notch and very help full More

My Mom's Amazing Experience My mom, who by the way is 76 years old, told me she was planning to get an oil change tomorrow on her Mercedes. Great, who would have thought it but w My mom, who by the way is 76 years old, told me she was planning to get an oil change tomorrow on her Mercedes. Great, who would have thought it but when I called mom on My way home from work that she told me she's working on purchasing a Q50 and was raving more about how her salesman Chris Bennett treated her then about her new car! It was later in the day and she needed to rest and her dog that she brought with her was hungry and needed to be walked. Chris even took the time to take all paperwork to my mom's house and do the delivery at her house. I couldn't believe his service... Not like other car salesmen. Needless to say, Chris even set up an appointment to stop back by her house on Sunday morning to go over all features that she had questions on. I had the opportunity to see moms car. Stunning. Over the last few days mom was unsure of some of the features and Chris was in constant contact. Thank you for your service and for making my mom and I comfortable with the purchase. More

Good communication Friendly service, good communication and follow through. Experience with enterprise loaner car was not great because it took a long time for both pick Friendly service, good communication and follow through. Experience with enterprise loaner car was not great because it took a long time for both pickup and drop off. More

Could not have been a better experience, I never expected to actually buy a car when I walked in the showroom, was just looking, thankfully Chris Bennett walked over & suggested taking a ri I never expected to actually buy a car when I walked in the showroom, was just looking, thankfully Chris Bennett walked over & suggested taking a ride so I could see what Infiniti had to offer. That was after talking about all the great features the car had, after my test drive I was sold. His patience & understanding working with me went above & beyond any other salesperson ever had.with me When he delivered the car. He spent such a long time explaining to make sure that I woul be able to navigate By myself.I truly feel greatful to have met him, the dealership is very lucky to have him, I love my car just as he Said I would. More

Chris Bennett made miracles happen Chris helped me tremendously in finding the right vehicle for my family. He is the most honest and professional salesperson I have dealt with. Would Chris helped me tremendously in finding the right vehicle for my family. He is the most honest and professional salesperson I have dealt with. Would recommend him to anyone reading this review. THANKS CHRIS! More

Great Service Advisor Bill is the best service adviser I have ever used. He is very professional and is always concerned that you maintain your car for best performance and Bill is the best service adviser I have ever used. He is very professional and is always concerned that you maintain your car for best performance and safety. More

Extraordinary Service My Infiniti of the Palm Beaches service adviser, Bill Di Edwardo, delivers truly outstanding service. A former master mechanic, Bill knows his stuff a My Infiniti of the Palm Beaches service adviser, Bill Di Edwardo, delivers truly outstanding service. A former master mechanic, Bill knows his stuff and obviously genuinely cares about his customers. Bill is by far, the best service adviser I've had in 45 years of driving. More

My vehicle was damaged during the service I highly recommend avoiding Infiniti of Palm Beaches Service department. When I got my car back from service, which took nearly 4 hours, I noticed scu I highly recommend avoiding Infiniti of Palm Beaches Service department. When I got my car back from service, which took nearly 4 hours, I noticed scuff marks on passenger side front and rear rims and an inch size dent in the rear bumper. My car was in showroom condition prior to the service. After 2 hours of additional waiting, one of the technicians at Infiniti of Palm Beaches was honest enough to admit, that he hit the curb on passenger side. Infiniti of Palm Beaches only agreed to pay for rear rim repairs. Regarding front rim, Service Advisor Danny Solorzano analyzed pictures he took prior to the service of my car and because there was a light reflection from the rim somehow similar to the damage, the front rim repair was denied. Although I don’t think the scuff marks were there before the service, I paid myself for the front rim repairs. On top of that my rear bumper dent repair was denied, even though the pictures Danny took prior to the service of my car don’t show any pre-existing dents. Even Danny initially agreed to fix my rear bumper dent, but then after speaking with Service Manager Robert Scheiner, I was told that this needs to be analyzed further and it was denied later on. Service Manager Robert Scheiner sent me an email that because I signed authorization of work document, Infiniti of Palm Beaches will not be participating in any expenses related to the damage of my vehicle. This is the worst service experience I have ever had. They treat customer as liars and with no respect. It is definitely not the ‘Schumacher family’. I will have to go to court to recover my loss. More

New car purchase The dealership and sales representative, Chris Bennett were very accommodating and were able to get us the exact vehicle and price we were looking for The dealership and sales representative, Chris Bennett were very accommodating and were able to get us the exact vehicle and price we were looking for , thank you Infiniti of Palm Beach More

New purchase Chris is that guy you always want to go once you buy a car from him. Most responsible, honest and trustworthy car salesman I know. He offers you not o Chris is that guy you always want to go once you buy a car from him. Most responsible, honest and trustworthy car salesman I know. He offers you not only great business but his friendship and that says a lot. More