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INFINITI of the Palm Beaches
West Palm Beach, FL
1,004 Reviews
"Come Join The Family" here at Schumacher INFINITI of the Palm Beaches. We want to thank you for taking the time to review us and the services we provide. The Schumacher Family of Dealerships has been serving customers in the Palm Beaches over 50 years in the Palm Beaches including communities of West Palm Beach, North Palm Beach, Stuart, Jupiter, Juno Beach, Wellington, Loxahatchee, Hypoluxo, Boynton Beach, Delray Beach, Boca Raton and the surrounding areas here in South Florida. Our solid commitment to our customers is exemplified by our extensive selection of INFINITI vehicles we offer, both new and Certified Pre-Owned. Whether it's the stunning INFINITI limited edition Q50, sporty crossover coupe QX55, stylish QX60, or commanding QX80, we're sure to have what you're looking for in your lifestyle vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,004 reviews
July 14, 2016
Oil change Done on time. Danny was great. Reason for "good" rating was I waited 20 minutes extra for the car to be washed because it had a lot of bugs on it. Done on time. Danny was great. Reason for "good" rating was I waited 20 minutes extra for the car to be washed because it had a lot of bugs on it. Came back with no reduction in bugs. Do they have brushes. Otherwilse great service. More
by Grandma
Employees Worked With
Danny service writer
Helpful July 13, 2016
Good Customer Service Promptly obtained me a loaner car when it was determined I needed additional work done on my car Explained things well and did not pressure me at Promptly obtained me a loaner car when it was determined I needed additional work done on my car Explained things well and did not pressure me at all. More
by Tammy
Employees Worked With
Candace
July 08, 2016
Infiniti Q50S Excellent customer service. Friendly people, fast service, and the work performed exceeded my expectations. Really liked my car coming back cleaned an Excellent customer service. Friendly people, fast service, and the work performed exceeded my expectations. Really liked my car coming back cleaned and detailed. Love my Car and the Service Department! Bill Dolbow More
by Wilbow3
Employees Worked With
Can't remember her name but she was great, dark long hair, about 34 years of age
July 05, 2016
OIL CHANGE WITH NO SURPRISES! My representative Raymond was attentive and professional. My oil change was completed in a timely fashion, the car was washed (which was unexpected an My representative Raymond was attentive and professional. My oil change was completed in a timely fashion, the car was washed (which was unexpected and nice!) and I was checked out and on my way. More
by FX35 in West Palm Beach
Employees Worked With
Raymond, Service
June 30, 2016
great service chris Tyson is best sevice advisor I have ever had, he is reason I will buy new car from shumacher. keep up the good work chris Tyson is best sevice advisor I have ever had, he is reason I will buy new car from shumacher. keep up the good work More
by ginger
Employees Worked With
chris tyson
June 30, 2016
Great Experience Very fast, efficient, and stress free.. Raymond was a pleasure to work with. hr was friendly but not over the top.. Very fast, efficient, and stress free.. Raymond was a pleasure to work with. hr was friendly but not over the top.. More
by Champ1989
Employees Worked With
Raymond
June 30, 2016
Serivce I had an oil and tire rotated and they had me in and out in 45mins. Which was great cause I had my 15mo old with me. I had an oil and tire rotated and they had me in and out in 45mins. Which was great cause I had my 15mo old with me. More
by nina9908
Employees Worked With
corina
June 22, 2016
Disappointed and angry I have been to this dealership numerous times and this was my second bad experience. Called for 1 day no one answered in service. So called the per I have been to this dealership numerous times and this was my second bad experience. Called for 1 day no one answered in service. So called the personal assistant they left two messages because they could not get an answer.. The next day they called me back, we got you appt. 4:30 next day.show up, pull up in service no one around 15 min. (I'm very patient) no one has yet to acknowledged me. I stopped man asked for help he said hold on 5min later another man pops out. Meanwhile both guys approach me like what am I doing there this is the service dept. no? He ask me who I'm there to see. I did not know, he's like oh sorry I got off at 5. It wasn't yet 5 I said can't you look it up in the computer so he did. Sorry no appt. He says would you like to make one. I showed him my confirmation # he's like we'll sorry can't help you besides we have no loaners. There was no customer service transaction here. More
by Disappointed
Employees Worked With
They acted like under paid workers they did not carr
June 17, 2016
Had a very pleasant experience I gave this rating because i had a very pleasant experience when i visited for the first service to my new vehicle when i got there it was busy but ev I gave this rating because i had a very pleasant experience when i visited for the first service to my new vehicle when i got there it was busy but everybody was very attentive and took care of me as soon as possible More
by Miguel1229
Employees Worked With
Candice Hamilton
June 16, 2016
Great service from Raymond Graham If you ever need service done, go to Raymond. He is nice and respectful, very professional. Not all service advisors are the same, but you will be gla If you ever need service done, go to Raymond. He is nice and respectful, very professional. Not all service advisors are the same, but you will be glad you go with him More
by Yglez
Employees Worked With
Raymond Graham
