
Ide Volkswagen
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,094 reviews
Great Product, Great Service, Great Staff I've owned many a vehicle and been to many dealerships. This was the first time I ever felt like the sales person (David Ruzhansky) was there to assis I've owned many a vehicle and been to many dealerships. This was the first time I ever felt like the sales person (David Ruzhansky) was there to assist me. He was fast and efficient, no games. The vehicle I purchased (2015 Golf GTI) is the finest I've owned, especially for the money (I've previously owned a 2001 BMW E39, 525i). When I purchased the vehicle it had some lot damage and the team immediately went to work to fix any and all of it without question. Each time I've gone for service the staff has been very friendly and helpful. This is a quality dealership with a quality product and even better...quality people. More
20K tune-up and inspection I lease a 2013 VW Jetta through Dick Ide Volkswagen and the staff there is always wonderful. I absolutely love the shuttle service. They are also wond I lease a 2013 VW Jetta through Dick Ide Volkswagen and the staff there is always wonderful. I absolutely love the shuttle service. They are also wonderful about calling me before they do any work, so I can give my approval. More
50 K VW tune up Dick Ide VW was a very clean and efficient place to have my car serviced. I'd recommend them to any other VW customer. Thanks. Dick Ide VW was a very clean and efficient place to have my car serviced. I'd recommend them to any other VW customer. Thanks. More
Excellent experience Purchased a vehicle with David. The experience was straight forward and to the point. David arranged everything so when the car was ready it was basic Purchased a vehicle with David. The experience was straight forward and to the point. David arranged everything so when the car was ready it was basically a few signatures and drive off. They took me on a tour to meet with the service department and walked me through many of the features of the car. I will be recommending David and Dick Ide for years to come. More
Best Car Buying Experience I just wanted to make sure I again passed on to you the wonderful and unexpected car buying experience we had at Ide Volkswagon. David Ruzhansky was I just wanted to make sure I again passed on to you the wonderful and unexpected car buying experience we had at Ide Volkswagon. David Ruzhansky was great. He was very friendly, knowledgeable, helpful, and never pushy. He followed up in a nice way. We felt comfortable and never pressured or stressed through the entire process-- which was amazing and not expected. The initial paperwork took about 10 minutes and the final paperwork, upon car pick-up, took about 10 minutes as well! We also received a deal that was better than expected. Again, amazing. No other VW dealership nor other dealership of a similar type car could come close to the deal that you offered. I never felt I was truly getting a great deal on a car looking back on other car buying experiences I've had over the years --until now. I also wanted to mention Steve Bentivegna. Steve helped us when David was not there, and he was wonderful as well! In the future, we will most likely head your way first and I will also be happy to let others know of our exceptional experience we had at Ide VW. Thanks so much. Bill Walpole More
The BEST Dealership I have ever worked with! Ok, we have all bought cars and have stories to tel about that sometimes very bad experience...Well, IDE is the COMPETE OPPOSITE of that! They are ha Ok, we have all bought cars and have stories to tel about that sometimes very bad experience...Well, IDE is the COMPETE OPPOSITE of that! They are hands down the best I have ever encountered!! They ALWAYS treat me very well and have ALAWYS taken care of my ever request!! More
Great Service! Our experience buying a new car was great. David was very honest about everything and helped up find what we were looking for. The pricing was great Our experience buying a new car was great. David was very honest about everything and helped up find what we were looking for. The pricing was great and they explained every option so that we could get the best deal. Thank you for all the help! More
Helping Our Son Jim patiently explained the cars repairs to our son, reassuring him and giving quality service to the car as well. All in a timely manner. Jim patiently explained the cars repairs to our son, reassuring him and giving quality service to the car as well. All in a timely manner. More
Service! The service adviser, James, was very thorough in speaking to me about the issue in layman's terms. My leased Jetta needed a major repair due to a (ve The service adviser, James, was very thorough in speaking to me about the issue in layman's terms. My leased Jetta needed a major repair due to a (very random) faulty part, but I was loaned a beautiful Passat while repair was done. I am very pleased with Dick Ide VW Service. More
Service. Routine Great job as usual - no problems. Good explanations and carful review of the work that was done. Helpful kind considerate. Will have all of our servic Great job as usual - no problems. Good explanations and carful review of the work that was done. Helpful kind considerate. Will have all of our service here in the future. More