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Ide Volkswagen - Service Center

East Rochester, NY

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35 Reviews

35 Reviews of Ide Volkswagen - Service Center

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February 12, 2020

Above and Beyond I came in the day after a huge snow storm for a service appointment on my current VW. I had planned to test drive a couple of vehicles to begin planni More

by balewis720
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Maya Lessord
March 17, 2018

Customer service Great dealership, the staff is friendly, and David is a man of his word, he honored my first free oil change after I purchased the car over a year ago More

by Quinn
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
February 02, 2017

Will go out of their way to help you! I was having trouble with my car and the tires on it and they went out of their way to make sure I was satisfied and happy with the service solution t More

by VW cc lux
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike S, Gary Dianetti
November 09, 2016

Ide Not Follow Through With My Word Ide Volkswagen's management truly lacks any integrity in their word. I took my car in for an oil change 2 months ago and while servicing my car, I was More

by jcmickle80
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike S.
March 01, 2016

"They exceeded my expectation!" Rich Ide, the owner, and Mike, the Director of the Service Department, did everything in their power to make me a happy and loyal customer. You c More

by FAIRport1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rich Ide (Owner
January 28, 2016

Not good to say the least Bought a brand new 2015 GTI back in June from a dealership in PA. The car has a malfunctioning compass and CarNet. Brought the car in to see what the More

by EyeSlayer
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Chris
August 05, 2015

20K tune-up and inspection I lease a 2013 VW Jetta through Dick Ide Volkswagen and the staff there is always wonderful. I absolutely love the shuttle service. They are also wond More

by BadWolf
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alanna
July 06, 2015

50 K VW tune up Dick Ide VW was a very clean and efficient place to have my car serviced. I'd recommend them to any other VW customer. Thanks. More

by Andy Episcopo
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary Dianetti
June 01, 2015

The BEST Dealership I have ever worked with! Ok, we have all bought cars and have stories to tel about that sometimes very bad experience...Well, IDE is the COMPETE OPPOSITE of that! They are ha More

by WalterColley
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Alanna Lombardi
May 21, 2015

Helping Our Son Jim patiently explained the cars repairs to our son, reassuring him and giving quality service to the car as well. All in a timely manner. More

by Marianne Walsh
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
1
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