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Ide Volkswagen
East Rochester, NY
1,209 Reviews
At Ide VW, we believe a dealership should be more than just a place to buy a car — it should be a trusted part of the community.
As a family-owned dealership, community involvement has always been at the heart of who we are. We proudly support local schools, educational research, special needs programs, community arts, music and bands, and many nonprofit organizations that help make our region stronger. Giving back isn’t a marketing strategy for us — it’s part of our culture and our responsibility as a local business.
While we’re passionate about serving the community, we’re equally committed to delivering an exceptional customer experience. At Ide VW, customers will find a huge inventory, competitive pricing, and great deals on both new and pre-owned vehicles. Most importantly, our team is known for providing a relaxed, no-pressure environment where people can shop comfortably and confidently.
At Ide VW, we're proud to be more than a dealership - we're neighbors.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,209 reviews
August 16, 2026
Spencer was knowledgeable and took time to answer all my questions. He was patient and accommodating and I did not feel pressured through the sales process. Financing was easy with competitive rates! questions. He was patient and accommodating and I did not feel pressured through the sales process. Financing was easy with competitive rates! More
by Anna R.
August 15, 2026
Spencer was wonderful to work with. He made the leasing process extremely easy and efficient. The VW Tiguan has every feature I could ever want and feels luxurious. Would recommend Spen He made the leasing process extremely easy and efficient. The VW Tiguan has every feature I could ever want and feels luxurious. Would recommend Spencer and IDE to anyone looking for a new car! More
by Christiel98
July 23, 2026
I’m very pleased with the upfront and easy going approach that Spencer had during the sale of the vehicle. It was simple, no hassling, and gave me a great price. I definitely recommend going here and working that Spencer had during the sale of the vehicle. It was simple, no hassling, and gave me a great price. I definitely recommend going here and working with him and the team there. More
by jrhansen02
Employees Worked With
July 22, 2026
David made the car buying experience very easy and came in on his day off to accommodate us in on his day off to accommodate us More
by Pyawman
Employees Worked With
July 11, 2026
Dealership is clean, bright and welcoming! The employees immediately welcome and ask if you need assistance. Lots to look at and explore. This is our second time buying a car with Spencer. We The employees immediately welcome and ask if you need assistance. Lots to look at and explore. This is our second time buying a car with Spencer. We needed a second car quickly and he was immediately available and answered all of our questions. We purchased a 2025 atlas in October of last year and I knew to call him right away for this second car. The warranty and condition of the Tiguan was an amazing opportunity. More
by Colleen Andolina
July 09, 2026
David was a pleasure to work. IDE gave me a great trade in value for my car and the whole leasing process was easy and efficient. I would recommend IDE VW to everyone. Thank you s IDE gave me a great trade in value for my car and the whole leasing process was easy and efficient. I would recommend IDE VW to everyone. Thank you so much David and thank you Bo in Finance. Trevor More
by Trevor
July 06, 2026
Walked in with treated with respect right from the start. The sales rep David was great, fair and honest. Very easy sale and was never pushy at all. 100% recommend The sales rep David was great, fair and honest. Very easy sale and was never pushy at all. 100% recommend More
by jrbhockey9
Employees Worked With
July 03, 2026
Extremely kind and attentive. David will always return your calls texts or emails without delay. He’s thorough precise and concise and most of all he shows that he cares. I wouldn David will always return your calls texts or emails without delay. He’s thorough precise and concise and most of all he shows that he cares. I wouldn’t hesitate to recommend anyone to go see David at IDE VW. Thank you again. More
by timothy.roncone
June 29, 2026
Thank you for your great service and knowledge of your product. It made our decision very easy. product. It made our decision very easy. More
by Erin
June 29, 2026
I had a great experience working with David. He answered the phone on a holiday, took the time to gather information about the vehicle I was interested in, did his own research, and called me ba He answered the phone on a holiday, took the time to gather information about the vehicle I was interested in, did his own research, and called me back quickly to schedule a time for me to see it that same day. He was very knowledgeable about the brand and model and answered all of my questions. I also appreciated that he took calls on his days off, including weekends, to make sure I had the information I needed to make my decision. I would recommend working with him. More
by Tmmclaughlin3
Employees Worked With
