Ideal Hyundai Buick GMC

I wanted to take time to thank you again for your enthusiasm and passion for your job. It was refreshing to have a salesman who had great customer service!! This is our 5th vehicle we have bought in enthusiasm and passion for your job. It was refreshing to have a salesman who had great customer service!! This is our 5th vehicle we have bought in 16 months and you surpassed all of them together!! I really appreciate how fast and easy it was for us, I came in expecting to be there at least 4 hrs and was in and out completely within 1 hr 20 mins!!! That's mind boggling to me! Thank you for making my daughters 1st experience one to remember!!! Don't lose your enthusiasm! More

A Hyundai dealership representative in Clarksville (Mr. Mike Serrano) found the available Ioniq 5 EV at the IDEAL location in Frederick. We immediately called and were Blessed to have Abhi answer the phon Mike Serrano) found the available Ioniq 5 EV at the IDEAL location in Frederick. We immediately called and were Blessed to have Abhi answer the phone. Once Abhi confirmed that the vehicle was in their inventory, he assured us that he would be waiting and available to help us once we arrived...30 minutes later. True to his word, the vehicle was prepped and ready for our test drive and the rest is history. Abhi is a "ROCKSTAR" salesman who deserves a bonus! His attentiveness to the vehicle buying details were undeniably helpful and comforting. From A to Z, his knowledge far surpasses any dealership salesperson I have ever encountered. Leaving no details unaddressed, when I returned to the dealership a week after my purchase to drop off some paperwork, Abhi was not available but made sure to have his colleague Shahz check in with me. Shahz was equally as helpful in making sure I was aware and understood all the bells and whistles that came with my new vehicle. Finally...THANK YOU ABHI...and Thank You Shahz for all you both do every day. GREAT Customer Service. I plan to share my positive experience and will send all my friends and family to the IDEAL Team. CLM PS... My experience with Guillermo "Bill" Duque the finance guy was disheartening to say the least. He explained that only two (2) banks were contacted for financing on my behalf and provided me with their offers which seemed poor choices given my above average credit score. His explanation was that the interest rates had gone up. Subsequently, I reviewed my credit report to find more than the two (2) banks had been contacted but I was never given the information or option to make an informed decision. Truly disappointed with this part of the process and found alternate financing. Mr. Duque...I give you one star. CLM More

Roy was great pleasant, informative, answered all my questions, helped to make sure that no chemicals were used to clean my new car, due to my health issues. questions, helped to make sure that no chemicals were used to clean my new car, due to my health issues. More

Everyone we talked with was great to work with, they are all a very professional group of people all a very professional group of people More

My salesman, manager and finance representative were all great to work with as I have purchased several cars from Ideal. great to work with as I have purchased several cars from Ideal. More

Very helpful and willing to take the time needed to answer our questions and help us with our decision to buy a new car. He took more time than any of the other dealers we visited at other dealerships answer our questions and help us with our decision to buy a new car. He took more time than any of the other dealers we visited at other dealerships, not just wanted to make a quick sale but showed respectful interest in our search. More

Ralph and Solomon were awesome to work with. They made everything easy and explained everything. Not to mention very patient. They made everything easy and explained everything. Not to mention very patient. More

The buying process was great. Sales staff and financing staff were professional and very helpful. I am very happy with my vehicle and look forward to using Ideal in future purchas Sales staff and financing staff were professional and very helpful. I am very happy with my vehicle and look forward to using Ideal in future purchases and for servicing my Venue. More

I could not have asked for a better experience today. Thank You guys!! Highly recommend Dom! Thank You guys!! Highly recommend Dom! More

Shad an amazing job. He helped us with all our questions and showed whatever we wanted. He was very attentive to our needs. Would go see him again and recommend him to ot He helped us with all our questions and showed whatever we wanted. He was very attentive to our needs. Would go see him again and recommend him to others More