Illini Nissan

Called sat am for appt..took me right away. Everything done, including brake rotor replacement, and thorough inspection, winterization, tire rotation, oil change, repair front underbody water deflector, done, including brake rotor replacement, and thorough inspection, winterization, tire rotation, oil change, repair front underbody water deflector, complete fluid replacement, top offs. If I was an INDY car, this would have been a level 5 pit stop crew...a real winner. Thanks! More

They were extremelly friendly and helpful. Answered all our questions. They were very thorough with explaining everything. The whole process went very smoothly. I would definitely reccommend this dealershi our questions. They were very thorough with explaining everything. The whole process went very smoothly. I would definitely reccommend this dealership to others. More

I was very pleased with the overall experience, and feel that I can trust the people I worked with. I'd recommend Nissan to anyone. Please, keep up the good work! Peggy Swanson that I can trust the people I worked with. I'd recommend Nissan to anyone. Please, keep up the good work! Peggy Swanson More

Illini Nissan was the 10th dealership we had visited and the first one we found anything that came close to what we were looking for. The salesperson, Barbara Castellari, was so helpful and friendly. She the first one we found anything that came close to what we were looking for. The salesperson, Barbara Castellari, was so helpful and friendly. She really knows her cars. Chad Johnson was very patient answering my questions. They both made the transaction as easy as possible and it had been a long time since we had purchased a new car. The atmosphere at the dealership is very pleasant and the refreshments were appreciated. And we are very happy with the Rogue we purchased, too. Thank you! More

Gary is always easy to work with and is very helpful at explaining things. I also love the 3 for 3 program and the One to One program -- they are always helping me get discounts. explaining things. I also love the 3 for 3 program and the One to One program -- they are always helping me get discounts. More

They made our sales experirence so easy. We have always had excellent service at Illini Nissan. We love it so much we have been coming back since 1988. Do not believe we will go anywhere else ever. had excellent service at Illini Nissan. We love it so much we have been coming back since 1988. Do not believe we will go anywhere else ever. More

I called ahead and talked with Andy re the pre-owned cars we wanted to look at and he had them ready for us - even though we arrived quite a bit earlier than we told him. He gave us some info on each car o we wanted to look at and he had them ready for us - even though we arrived quite a bit earlier than we told him. He gave us some info on each car orally and then allowed us to "explore" the car and test drive it. When I told him what we needed in price he worked with us to negotiate a fair deal, since I was a long-time customer. After a deal was agreed upon he went to work to have the car detailed and ready for us within a few hours. Kim worked with me on loan rates and added protection for the vehicle. They were both extremely easy to communicate with and were good listeners, so that they understood my situation and worked with me. The whole experience was a good one from beginning to end! More

I traveled to Illini Nissan today to get my oil changed on my Mitsubishi Outlander. I walked into service and Mr. Hank Rappleyea helped me. He got me registered because I was a new customer. I asked Mr. Ra on my Mitsubishi Outlander. I walked into service and Mr. Hank Rappleyea helped me. He got me registered because I was a new customer. I asked Mr. Rappleyea how long it would take for an oil change. He said about an hour and 20 minutes. I said well, I'm on my lunch break. He said no problem.. we can shuttle you back to work and I said t...hat works perfect as long as someone could pick me up so I can get my car after I get off work at 4:15pm. He said not a problem. So, I was finished registering at 11:23 am. He told me that "Steve" would be the shuttle driver and he would be here in about 15-20 minutes. I said not a problem. I sat in your very nice waiting room until 11:50am. I went back and asked how much longer shuttle would be. Mr. Rappleyea called and "Steve" would be an additional 15 minutes or so. I said well, I really have to get back to work. I have to be back at noon. He said well, I'm sorry.. let me get your keys and we can try another day. I explained it wasn't a problem but that I ended up wasting my entire lunch break waiting. It really was an inconvenince and a waste of my time. Then, as I was walking out, Mr. Rappleyea commented "We aren't a Jiffy Lube - you can't expect to get your oil changed in 15 minutes" This really made me mad. That was NOT what I was expecting... I was expecting for a Shuttle to come get me within 15 minutes and take me back to work so I could enjoy AT LEAST part of my lunch break. But no, I walked out of your facility irritated and I will NEVER return for an Oil Change or to EVER LOOK AT PURCHASING A CAR from your facility... Your Service Department Employees LACK Customer Service.. and My 1st Impression is Definately my LAST and it wasn't a good one at that!! More

I purchased the car elsewhere so I cant comment on the Sales department. But the service and service department is a piece of work. Im sure the service workers have a difficult enough job, but getting t Sales department. But the service and service department is a piece of work. Im sure the service workers have a difficult enough job, but getting things fixed efficiently and with any sort of quality will not happen here. Wish they could get it together. I will never work with Worden Martin again because of the previous two experiences here. I even have a full fledged gold preferred warranty (the best you can purchase through nissan)and cant get a rental car paid for or have of my things paid for because they are arguing fault all the time. More

I went to this dealership as part of a promotional radio special for single moms on July 9th, 2011 where they were giving car washes and oil changes to single mom's who submitted a registration. They listed special for single moms on July 9th, 2011 where they were giving car washes and oil changes to single mom's who submitted a registration. They listed the area dealerships that were involved and as I am a second time Nissan owner I chose the one in Savoy. One of the services they were doing was checking and adding air to the tires. Upon examination of my front tires they determined them unsafe for driving and they placed 2 new tires on the front of my vehicle at no cost to me. I was very surprised at this and words cannot express my gratitude. I have had nothing but good experiences with my Nissan's and the dealerships that I have went to but I am really impressed with the dealership in Savoy. I am in the market for a new vehicle and of course I am considering a Nissan, and while this dealership is an hour away it would be worth the drive for the kind of service they provide. While I know that they cannot be in business long if you do not charge your customers, it was refreshing that at least in this instance their concern was for my safety rather than losing any money on their part. I rated them based on the professionalism and care that they provided me and my car as a customer. You just don't see a lot of that these days. Thank you! More