Imperial Chevrolet

Was looking for vehicle for my daughter, and we initially had a pleasant experience with Moe in sales. The experience quickly deteriorated when we started discussing pricing, and we mentioned that we may not had a pleasant experience with Moe in sales. The experience quickly deteriorated when we started discussing pricing, and we mentioned that we may not finance with Chevy. The classic car sales tactics began, including providing misinformation. We left the dealership and bought elsewhere. Make sure you are an educated car buyer if you choose to do business with Imperial. Buyer beware. More

Imperial chevrolet at first glance is a beautiful dealership with a lot of inventory. I had found a truck that I liked and wanted to purchase but the overall experience dealing with the sales manager dealership with a lot of inventory. I had found a truck that I liked and wanted to purchase but the overall experience dealing with the sales manager Brad and salesmen Lukas was horrible. When I first came to this dealership I met Lukas and we talked about trading my truck. I had told Lukas about the fact that my truck was heavily modified and I gave him my vin and pictures so he could give me a trade in value on my truck. The first offer he gave me was too low for me so I chose to post my vehicle on facebook and try to sell it privately. During that time I filed a credit application because I was seriously interested in buying their 2024 denali duramax which I now own. 2-3 days later I received a call from a finance manager named Omar. He asked me what the hold up was and I said I was waiting to sell my truck privately because their trade offer for my old truck was too low. I then told Omar that I would trade my truck but id have to get a better offer. I followed that with saying that I still have factory parts for my truck hoping that might make a difference. I also mentioned to him that the only problem was that the factory exhaust was cut. Omar then said alright and that if drive down to the dealership with all my factory parts and everything checks out we can work out a deal and the dealership will cover the cost to put the truck back to stock. After that conversation with Omar, Lukas reached out through text and we started negotiating a new deal. On Friday April 25th 2025 I drove down to imperial chevrolet with all my factory parts in my truck bed. Salesman Lukas and a couple service techs came outside, looked at the bed of my truck where all of my factory parts were and said that everything was good. I then said to Lukas “since you guys are going to put my truck back to stock can I get my after market parts back?” Lukas said yes. I also have proof in text with Lukas that id be getting my aftermarket parts back. We go inside and I purchase my new truck under the impression I was going to get my parts back which I have the receipts for. I had around $8k in aftermarkets parts installed on my trade that would be taken off the truck since they wouldn’t work with the truck in stock form. Anyways, I drive home in my new truck and the following day I text Lukas to double down and make sure I'm getting my parts back. He said yes and that the the techs wont be touching my trade in until Monday at the soonest. Over the next 2 weeks I try to reach out and get in touch with anyone I can to get an update on when I can get my stuff back. I called and text Lukas but I couldn't get a solid answer for anything. I even emailed the sales manager Brad and he didn't respond. It got to a point where the lack of communication was so bad I took things into my own hands and drove down to the dealership to confront them and figure out what was going on. Sales manager Brad didn't even know about the agreement I made with the salesman Lukas about the parts when we brought it up to him. Brad asked Lukas “was that part of the deal you made with them?” Lukas said yes. Brad then went out back and had the technicians look at my trade in truck, saw the cut factory exhaust and then started trying to back pedal his way out of a deal the salesman made with me. Saying he wont give me my aftermarket parts back because the factory exhaust is cut. Clearly there is poor communication between employees and management at imperial chevrolet. The deal was already made though. I came to imperial chevrolet with the intent to create a relationship where I would be a returning customer over the future years but not holding up on their end of a deal is not a professional way to go about business. I messaged Brad informing him that I would be writing a review and his response was very immature. Hopefully they can amend this situation for me before I reach out to a state attorney.I have receipts and proof of everything. More

I took my truck in with a issue that I knew would be hard to diagnose - and it was. It was frustrating for me and must have been frustrating for them too. Throughout the process they remained professional to diagnose - and it was. It was frustrating for me and must have been frustrating for them too. Throughout the process they remained professional and courteous, and eventually managed to resolve the issue. Very happy with how the matter was handled. More

Ken greeted me upon entrance and showed me the Equinox we were interested Uzair the sales manager took great care of us on the trade and we are very happy over all were interested Uzair the sales manager took great care of us on the trade and we are very happy over all More

Ken was very kind with me and my family in our purchase of a new Chevy Trax. Listened to my needs and wants and was able to match me with the best option ! Sales manager Uzair was also very helpful and kin of a new Chevy Trax. Listened to my needs and wants and was able to match me with the best option ! Sales manager Uzair was also very helpful and kind in the whole process More

New England Pellet Stove Services- local company who supports local and has a 5 star reputation. 2022 GMC work van. 23,000 miles. Bought van and immediately had transmission problems so I wanted to retu supports local and has a 5 star reputation. 2022 GMC work van. 23,000 miles. Bought van and immediately had transmission problems so I wanted to return it after just 3 days under their 7 day return policy. That's when they offered me 5k less for the vehicle. It's another driver so it's worth less. So I regressed and picked a different van that was also on sale. 8k less than sticker. They wouldn't honor the sale and wanted me to pay full price with a 1k discount. So I said no fix mt vehicle which had a transmission problem, pulled hard to the right, leaked air and water, all which was supposed to be fixed. 2 months the van was in the shop weekly. Because I had the inspection done on day one lemon laws didn't help. I decided to just fix it myself after 2 months. Absolutely the worst experience buying a vehicle I've ever had. We are a small business in town and thought we'd be fine as a local. What a complete rip off this stealership is. I'll never go back, EVER! More

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Great experience. Worked with Firas Ektilah as my salesman. He made the purchase process seamless. His customer service is second to none. I would highly recommend you Worked with Firas Ektilah as my salesman. He made the purchase process seamless. His customer service is second to none. I would highly recommend you contact him for any New vehicle purchase.. More

Ken N. was extremely accommodating in sales, Uzair in management was extremely kind and helpful as well!! was extremely accommodating in sales, Uzair in management was extremely kind and helpful as well!! More