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Imperial Chevrolet
Mendon, MA
1,315 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,315 reviews
March 24, 2021
This is my third Traverse but my first time working with Imperial Chevrolet. I was very impressed with Jean Dalomba. He was very informative and great to work with. We will be back when hubby needs a ne Imperial Chevrolet. I was very impressed with Jean Dalomba. He was very informative and great to work with. We will be back when hubby needs a new truck. More
by ctravers
Employees Worked With
March 24, 2021
Sam Santrisi made my car purchase an excellent experience. Very knowledgeable and professional. No salesman nonsense. Always available and easy to work with! I am definitely a happy customer. High experience. Very knowledgeable and professional. No salesman nonsense. Always available and easy to work with! I am definitely a happy customer. Highly recommended!👍😊 More
by Ms.aponte.edu
Employees Worked With
Sam Santrisi
March 20, 2021
From start to finish Richard was excellent!! He provided me with a variety of vehicle options and potential alternatives that I had not even thought of. The process was easy, no pressure and thorough. Imper me with a variety of vehicle options and potential alternatives that I had not even thought of. The process was easy, no pressure and thorough. Imperial went above and beyond to make the deal happen and meet my requirements. I LOVE LOVE my vehicle. I would happily recommend Richard!! More
by Jennyrowe13
March 20, 2021
I bought a Cadillac XT 5 from Imperial Chevrolet this week and was impressed by the whole experience. To be honest, we had 2 negative experiences with Imperial Chrysler in the past and were leery to ret week and was impressed by the whole experience. To be honest, we had 2 negative experiences with Imperial Chrysler in the past and were leery to return even though this was Imperial Chevrolet. Boy was I wrong. Everyone we encountered through the entire experience bent over backwards to make sure I was comfortable with the purchase. My salesman, Mowas helpful and knowledgeable and I found him to also be extremely patient and honest as well, as was Eli in the finance office. So much so that they stayed 2 hours after closing on Saturday just to make the deal for me! Now that’s outstanding customer service. I learned a long time ago, if you don’t recognize and reward excellent customer service when you find it, you won’t find it very much longer. These gentlemen exemplify outstanding customer service. This is the fifth car we’ve purchased at Imperial Cars and are going back today to look for another for my son. Trust me, Mo and Eli represent Great customer service at Imperial Chevrolet. Good selection and inventory, fair pricing and outstanding customer service! (And no, I’m not related to Mo or Eli, just a very happy customer). Buy your next car from Mo. You’ll be glad you went there, I sure am. More
by Steve
March 19, 2021
Excellent service. Cars were pulled prior to visit by stock number and were ready and waiting for me to test drive. I would highly recommend to anyone looking. Management was also available and ready to stock number and were ready and waiting for me to test drive. I would highly recommend to anyone looking. Management was also available and ready to assist. More
by Gab.proven
Employees Worked With
Other Employees :
TJ at Imperial Jeep was also great to work with.
March 14, 2021
Leased a 2020 Trailboss. Dealership was outstanding and Jean was the man! I would highly recommend Imperial Chevy to others. Very professional staff throughout the whole process. Jean was the man! I would highly recommend Imperial Chevy to others. Very professional staff throughout the whole process. More
by Jimmy Trailboss
Employees Worked With
March 13, 2021
Ethan and the staff at imperial make for the perfect stress free car buying experience. Lots of inventory of all makes and trim models made it easy to see exsactly what I was looking for. Ethan was help stress free car buying experience. Lots of inventory of all makes and trim models made it easy to see exsactly what I was looking for. Ethan was helpful and knowledgeable, also never felt pressured into any decision I made. 5 STARS!!!! More
by BdJk91
Employees Worked With
Ethan Campbell
March 12, 2021
Paul Macchi was great to work with. He went the extra distance to make the deal work & happen in a comfortable way for me. Very communitive & honest. Strait forward Salesman with no xx. Would definitely distance to make the deal work & happen in a comfortable way for me. Very communitive & honest. Strait forward Salesman with no xx. Would definitely recommend to a friend & return for another car myself thru Him & Imperial. More
by jvieira9
March 12, 2021
Paul macchi was fantastic! The dealership was clean and everyone was friendly. Our salesperson was Paul and he was so great. Highly recommend him and the dealership. everyone was friendly. Our salesperson was Paul and he was so great. Highly recommend him and the dealership. More
by Katiemayo73
Employees Worked With
