Imperial Chevrolet

Total trash service. Terrible beyond terrible. Tons of my family has bought vehicles here in the past and never again. Worst experience. Rude. Lack of communication. Mi Terrible beyond terrible. Tons of my family has bought vehicles here in the past and never again. Worst experience. Rude. Lack of communication. Mistakes and issue after issue. They will never get my service ever again. More

Update: Brad the sales manager reached out and corrected the situation. I appreciate the way the situation was handled after the deal. Would return Unfortunate experience almost all the way around on the situation. I appreciate the way the situation was handled after the deal. Would return Unfortunate experience almost all the way around on not one. But two vehicle purchases. October 2022. I purchased a 2021 gmc Yukon slt. Roughly 67,000$. Upon inspection the radio did not work. Was told it’s a few days it will be fixed. Just an amp. I was told not a big deal at all. It’s just the radio. So I went on with the purchase. Drove home. And realized the amp controlled most of the safety features and all of the notifications on the vehicle. So I called back to check on part. Was told “bad news , parts on national back order”. I was baffled from point of sale this part was a few days out to now it’s on national back order. This is all understandable. But very poor delivery of the discrepancy on the vehicle. This was eventually made right February of 2023. (Brad the sales manager as passionate as he is, had my back from the jump and offered to put me in another vehicle comparable to this one. And I appreciated that olive branch. Hence going back ) Fast forward to today. One week ago I went back thinking what the heck they deserve another shot. I purchased my son a 2019 gmc terrain for 21,000 $. Certified pre owned with the extended CPO warranty. All went smooth. Until the set day for pickup was squashed because my insurance company never received the drive paperwork. Come to find out the dealership had been sending my paperwork to the wrong number. And the only way this was discovered was I had to call both my insurance and my sales person. Once this was resolved they deliver the car. Today. With a rejection sticker ?! And only one key. After I was told by the finance manager I was going to receive a second key. So a few hours later. I receive a call back from the sales manager. Or one of the sales managers Mr. Ayaz. Very firmly and directly continued to tell me because the finance manager they had me go to was a Chrysler finance manager. He was misinformed about the key situation and Chevrolet CPO vehicles don’t need to come with a spare key. He also continues to talk to me like a child and says “well this is what I get for having you go to the Chrysler finance manager so you don’t have to wait 1+ hours. Next time I’ll just let you wait”. I said what in the world are you saying. We are two men having a conversation and you’re talking to me like I’m an idiot. After he said they are not obligated to provide me a key they could sell me a new one at cost. At this point it’s not about the money for me. It’s about the statement from an employee of imperial telling me I’m going to get a spare key then never recovering one. I then ask if it’s standard practice for this business to allow customers to take possession of the newly purchased vehicles with rejection inspection stickers. He said yes. Most customers prefer to drive themselves to let the computers reset and then we reimburse for the reinspection. After almost $90,000 in vehicles purchased from this dealership in 8 months. I will never return. I hope all outbound calls are recorded as well as inbound. If so this would be a great lesson for management to teach on. More

We came to Imperial Chevrolet after having been burned by a dealership we had a decade+ long loyal relationship with. I was intimidated to "re-enter the field" in terms of finding an auto dealer I could trus a dealership we had a decade+ long loyal relationship with. I was intimidated to "re-enter the field" in terms of finding an auto dealer I could trust, but the move was necessary. We met Paul Macchi while we were browsing in the parking lot and by the end of the day while we had not found a vehicle we wanted, we were determined to find one we would be able to purchase through Paul at Imperial. I'm happy to report that within the week we were able to locate and settle on a vehicle that met our needs and our budget - and could be purchased through Paul. He was great throughout the process - we were able to ask straightforward questions and receive honest answers. I look forward to building a loyal relationship with Imperial and recommend Paul Macchi to all looking at vehicles at the Imperial dealerships. More

When I drove in I was met by Firas and asked him to show me the suburban I was looking for. Went right over to it , told me everything about the truck and all the options. Went for a very enjoyable ride. W me the suburban I was looking for. Went right over to it , told me everything about the truck and all the options. Went for a very enjoyable ride. Went back to the office and got the deal done. Picked the vehicle up a couple days later. He met me there the day of pick up and went through all the options on the truck again and set my phone up to sink with the truck. Very enjoyable experience. More

I was in a real pickle after my Kia Sorento decided to quit on me on the way to work one morning. I knew it was time to buy another vehicle and Imperial in Mendon always has such a vast selection of new quit on me on the way to work one morning. I knew it was time to buy another vehicle and Imperial in Mendon always has such a vast selection of new and used cars. I found a few Chevy's that I really liked and made my way down to their business. I was paired up with a very nice young salesman, Keith Phaneuf. I found out quickly that Keith really cared about what I wanted and never pushed me into looking at anything else. I appreciated Keith's professionalism, customer service and over all down to earth personality - a real breath of fresh air. I also appreciated Keith's patience with me as I had originally purchased a Malibu, only to return it the next day. I am 6'2", 310 lb , 54 year old man and there was no way I was going to be happy in it for the next 6 years. My daughter said it was "impractical" and she was right ! What was I thinking? I immediately called Keith and he assured me that everything would be ok and that I should come in the next day to find a better vehicle for me. And he did, I chose a 2019 Chevy Equinox LT, Redline edition SUV and I couldn't be happier. The Imperial Chevrolet staff is amazing. Always friendly, helpful and courteous. I want to thank Omar as well, his sense of humor and ability to put one at ease is amazing. Thank you Omar ! In closing, if you are looking for a reliable automobile and not sure where to turn, try Imperial Chevrolet and ask for Keith Phaneuf. I was fortunate enough to have him as my salesman and if you are able to link up with him in your quest for your next car or SUV, I guarantee Keith will go above and beyond to find you EXACTLY what you want. More

I made made a verbal appointment on the phone for an appointment to see a vehicle the following day. I traveled more than an hour to get there and find out they sold the vehicle. They had my phone ,text appointment to see a vehicle the following day. I traveled more than an hour to get there and find out they sold the vehicle. They had my phone ,text and email to reach out and cancel the appointment which they did none. After three days I received a email from a general manager simply apologizing and offering me a tank of gas if I go back. Needless to say, I won’t be going back. More

Always a great inventory new and used and never feel pressured. Ask for MO Salesman. Facility is gorgeous and service department is Top Notch. pressured. Ask for MO Salesman. Facility is gorgeous and service department is Top Notch. More

I had a very good experience with Sam Santrisi. I went in to test drive a new car and I was able to leave with that exact car. Sam answered all of my questions and went above and beyond to help me I went in to test drive a new car and I was able to leave with that exact car. Sam answered all of my questions and went above and beyond to help me get what I wanted. I would also like to thank Brad Mancini the from the management department. They definitely know how to take care of their potential customers. From the moment I walked into the door everyone was straight forward with their answer. I can appreciate the honesty. If you're looking for a new Chevy. Check them out. More

Have been working with Moe for years. Always have been provided world class customer service! Always have been provided world class customer service! More