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Imperial Chevrolet

Mendon, MA

4.5
1,309 Reviews
THE IMPERIAL CARS DIFFERENCE • We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles. • We Maintain an inventory of 2,500 new and pre-owned vehicles • We monitor the competition on a daily basis to guarantee the best prices • We work with 60 banks and credit unions to get our customers the lowest possible interest rates • We have nearly 3 million dollars of in-stock parts at all times. • Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday. • Our expansive service department is open 6 days a week for your convenience • Our service technicians receive daily factory updates and continuous training and certification • On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store. OUR MISSION • Is to create 100% customer satisfaction with all our products, prices, and services • Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability. Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family. CORPORATE CITIZENSHIP We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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18 Uxbridge Rd

Mendon, MA

01756

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Showing 1,309 reviews

January 14, 2020

Great experience! I bought my car from Shawn Frazier. I was nervous about buying a car alone but Shawn put my mind at ease right away! I told him what I was looking for More

by tammor41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2020 -

Imperial Chevrolet responded

It's fantastic to hear that Shawn provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Imperial! Michael Penner Executive General Manager Imperial Cars The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

January 13, 2020

Great selection of cars. Terrible customer service. The waiting time to speak with the finance department was mind blowing!! Waited five hours the first day. Sent away with a voucher for dinner for wait More

by diegomp21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Finance Dept.
January 06, 2020

Repeat buyer As a repeat buyer at Imperial, because of location and selection I was happier this time around with the whole experience. My salesperson, Paul Macch More

by Erica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Macchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim in Jeep Finance
Jan 07, 2020 -

Imperial Chevrolet responded

Hi Erica, Thanks for your feedback on your recent visit to Imperial Chevrolet. I'm glad to hear that Paul was able to assist you with choosing the perfect vehicle and that you had such a positive experience. The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us. We hope you will continue to enjoy your new vehicle! Michael Penner Executive General Manager Imperial Cars

January 06, 2020

A very good experiance I was buying my first truck ever and I shopped it pretty hard at several dealerships. They were very helpful and had a great selection because I was u More

by massmoss1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Macchi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Wallace
Jan 07, 2020 -

Imperial Chevrolet responded

Hi, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us. Michael Penner Executive General Manager Imperial Cars

January 06, 2020

"Great buying Experience" We recently purchased a new car, our salesperson Jean was great! He is very knowledgeable and took the time to answer all our questions. He was very s More

by JP
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 06, 2020 -

Imperial Chevrolet responded

Dear JP: Thank you very much for taking the time to write such a lovely review for Jean. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep-Hyundai and Toyota The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

January 06, 2020

Great buying experience It was my first experience at Imperial Chevy, and the first day I was there, I left with a new car. Omar walked me through the entire process of payme More

by NG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matthew Roushia
Jan 07, 2020 -

Imperial Chevrolet responded

Hi, Thank you for letting us know what a great job Omar did answering your questions and finding you the best deal! We pride ourselves on our great customer service and work to make sure that our dealership is a place where everyone is treated fairly. The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us. Michael Penner Executive General Manager Imperial Cars

January 06, 2020

I bought my 2017 Chevy Malibu there Eduardo ramirez really good sales person when above and beyond take answer all my questions, also Karim Mohamed from financial department help good customer service More

by Dmoney1028
Recommend Dealer
Yes
Employees Worked With
Karim, Mohamed , Eduardo Ramirez
Jan 07, 2020 -

Imperial Chevrolet responded

Hi, Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our Eduardo and Mohamed Karim were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us. Michael Penner Executive General Manager Imperial Cars

January 06, 2020

Great Salesman I bought my car from Ethan Campbell. This was my first major car purchase so I naturally had many questions. Ethan was able to answer all of my questi More

by Devin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Campbell
Jan 07, 2020 -

Imperial Chevrolet responded

Hi Devin, Thank you for sharing your experience with us! We're happy to hear Ethan was able to take great care of you and listen to all of your needs. We truly appreciate your feedback. The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us. Michael Penner Executive General Manager Imperial Cars

January 06, 2020

Eathan Camball Was the one who sold me my 2019 Chevy Eathan Camball Was the one who sold me my 2019 Chevy traxs he was a awesome salesman he did come on strong like he was desperate to sell a car he ma More

by McQueen.kyle3
Recommend Dealer
Yes
Employees Worked With
Eathan Camball
Jan 07, 2020 -

Imperial Chevrolet responded

Hi Kyle, Thank you for your business and this review. We're happy to hear Ethan was able to serve you and demonstrate our commitment to great customer service. If there is anything we can assist you with in the future, please let us know. The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us. Michael Penner Executive General Manager Imperial Cars

January 04, 2020

Go see Jean Jean was amazing from start to finish. He's very straight forward and honest. His upbeat attitude and personality also makes the experience better. More

by MG
Recommend Dealer
Yes
Employees Worked With
Jean Dalomba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Imperial Chevrolet responded

Dear MG Thank you very much for taking the time to write such a lovely review for Jean. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep-Hyundai and Toyota The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

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