Imperial Chevrolet

FANTASTIC !!!! I couldn't have asked for the great service I received at Imperial Chevrolet. Mo Alomar spent two days helping me find the perfect vehicle without any I couldn't have asked for the great service I received at Imperial Chevrolet. Mo Alomar spent two days helping me find the perfect vehicle without any pressure. The whole experience was exceptional Omar Ihjul in finance was great to work with, all the staff friendly and pleasant. Still amazed how comfortable Mo made this experience for me and taking more time going over all the features of my vehicle. Highly recommend working with Mo Alomar. Thanks again Mo … Love the car. More

Thorough, Patient and not pushy I recently purchased a car with the help of Paul Macchi. We went out for a great test drive for about 20-30 minutes; it was great to experience how th I recently purchased a car with the help of Paul Macchi. We went out for a great test drive for about 20-30 minutes; it was great to experience how the car handled in traffic, merging onto the highway, exiting the highway, twists and turns in the road, braking...plenty of time to really get a great feel for the car. He was very willing to negotiate the price down a little, and does his best to get management to follow through on it. If you are considering financing your vehicle, especially if you are from out of state, I would recommend finding rates on your own because they will not search rates within your home's area. From test driving the car to finalizing the purchase and leaving, was approximately 4 hours on a Wednesday evening....so just a head's up, I would recommend going on a weeknight, Wednesday especially....as they do get very busy and financing can be an addition 2-4 hour wait before you sit with someone; this is from the horse's mouth. Great dealership, PLENTY of options and I highly recommend working with Paul Macchi. EDIT: From the time I left the dealership after the initial purchase, communication was absolutely horrendous. Paul said he would keep me updated on when my car would be delivered to my house; I mentioned that I really needed the car sooner rather than later because my car was on the fritz. I hoped he would have been more proactive in checking in on my vehicle and pushing for it to be registered and processed quicker. I reached out 3 times over the course of a week, and after some excuses, the car was scheduled for delivery, and then it never got delivered. I was out of a car and was SOL to get to work the next day. So, I took a $100+ uber to the dealership to pick the car up (thankfully Celio reimbursed me, and was very kind about it) that evening. The next morning I noticed a dent on the side of the car; I tried for over two weeks to reach Paul, and it was very, very difficult. I was told to bring the car in for them to look at; however I live 2 hours away, so I opted out of that; auto body shop down the road took care of it for free because myself and my family have done our business with them for years. I then inquired about the free oil change (as well as a year of oil changes that he mentioned he'd give me because of the inconvenience involved when waiting for my vehicle); it's been two months, and I have yet to see anything. Essentially, Paul put little to no effort into resolving these issues, and I gave up on contacting him, which I'm sure he was hoping I would do. Really disappointed with his lack of communication and care AFTER the purchase of a vehicle, especially after a fellow active duty military member recommended this dealership to me with the highest praise. I understand that this is one experience; the dealership as a whole was REALLY wonderful, friendly and easy to work with, but the feeling of customer service being dropped as soon as I signed the papers and paid a lot of money for a used car, was pretty terrible. I still, however, hold to what I said earlier about the car buying experience with him, which was absolutely stellar. So, if you purchase your vehicle through him as a sales rep, and there's no issues after you leave the lot, it'll be an amazing experience, I'm sure of it. More

Incredible Value and Excellent Sales Support!!! My dad was in search of a new truck and we found the right place! Imperial and it's team made it easy to walk away with a "like new" 2018 Chevy Color My dad was in search of a new truck and we found the right place! Imperial and it's team made it easy to walk away with a "like new" 2018 Chevy Colorado. We worked with Jean and David who were both absolute professionals. Jean and David spent time getting to know us, what our needs were and there was never any pressure to buy, which we appreciated! Neither myself or my parents have bought a car in more than 10 years. We really didn't know what to expect. The experience with Imperial far exceeded anything I could have imagined. The people, the facility, the selection and the ability to buy a vehicle at a great value. I am emphasize great value!!! Many Thanks to Jean, David and Mike. We appreciate all you did. We will be the first to recommend Imperial to anyone that asks. Best Regards, Steve, Bob and Geri More

Excellent Sales Experience We purchased a vehicle on the spot. The sales staff was extremely professional. Dave Boratyn and Paul Macchi listened and treated us with respect. We purchased a vehicle on the spot. The sales staff was extremely professional. Dave Boratyn and Paul Macchi listened and treated us with respect. Negotiations were fair and painless. Omar Ihjul in the business office provided competitive rates and was a pleasure to work with. When we took delivery the vehicle was immaculate and everything was in good order. Paul Macchi took his time explaining all of the features of our new vehicle. This the third vehicle we purchased from Imperial Chevrolet. They make it easy to do business! More

Staff goes above and beyond I visited this Dealership just to browse for a future lease end purchase. Not only was the staff most helpful, but I ended up driving away in a brand I visited this Dealership just to browse for a future lease end purchase. Not only was the staff most helpful, but I ended up driving away in a brand new truck 11 months early!! More

Excellent Service Paul Macchi was our Sales Representative. He helped us through the process of finding and buying a vehicle. Paul was no pressure and he was concerne Paul Macchi was our Sales Representative. He helped us through the process of finding and buying a vehicle. Paul was no pressure and he was concerned about what we wanted. He answered all our questions about the different makes and models. He made sure that all concerns were taken care of. I would highly recommend him to my family and friends. I love my new car, it fits me well. This is the third car I have bought from Imperial. More

PLEASANT EXPERIENCE! ASK FOR PAUL MACCHI AND OMAR IHJUL. THEY ARE VERY PROFESSIONAL AND HELPFUL! PAUL KEPT ME POSTED WITH TEXT MESSAGES WHILE WE WERE WAITING FOR THE CAR T ASK FOR PAUL MACCHI AND OMAR IHJUL. THEY ARE VERY PROFESSIONAL AND HELPFUL! PAUL KEPT ME POSTED WITH TEXT MESSAGES WHILE WE WERE WAITING FOR THE CAR TITLE AND OMAR DID HIS BEST TO FIND ME A GOOD FINANCING RATE. I WILL CERTAINLY BUY MY NEXT CAR FROM THEM! HAPPY CUSTOMER!!! More

Happy customer Bought an equinox from Josh back in July, even after the sale he answered all of my phone calls/questions right on the spot, he is very knowledgeable Bought an equinox from Josh back in July, even after the sale he answered all of my phone calls/questions right on the spot, he is very knowledgeable and helps out any way he can! More

Best Salesman Award! After owning old run down cars for years, I finally decided it was time to buy something new. It was a very nerve racking experience but Josh Pepin wa After owning old run down cars for years, I finally decided it was time to buy something new. It was a very nerve racking experience but Josh Pepin was able to make the experience a piece of cake! I would only recommend Josh Pepin to anyone whose looking into a new vehicle! More

Car number four at imperial We had Ahmad and Josh helping us buy our fourth car at Imperial. They are the reasons we bought the car. Their personalities are such that you feel va We had Ahmad and Josh helping us buy our fourth car at Imperial. They are the reasons we bought the car. Their personalities are such that you feel valued and as if you’re buying a car from friends. They both were warm, sincere and the opposite of typical stereotypes. They were honest and transparent. They went above and beyond in our opinion. Josh saw we hadn’t been helped and though he was with someone else, he stopped to ask what we are looking for and promised to come back as soon as he was finished. We kept in contact via text throughout the buying process and he even responded when not working. Ahmad told us a heartwarming, personal story of his immigration to the US when he heard my husband had served in the war in his country. He didn’t have to tell us about his story, but he did. With both, it was NOT business as usual. Their customer service was above and beyond! More