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Imperial Chevrolet
Mendon, MA
1,307 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,307 reviews
February 10, 2019
Great day to buy a truck Came to the dealership first thing Sunday morning expecting to test drive a truck that was listed on the internet. I was disappointed because the tru Came to the dealership first thing Sunday morning expecting to test drive a truck that was listed on the internet. I was disappointed because the truck was "in transit" and had not reached the lot yet. That's when I was introduced to Joshua Pepin who quickly had me looking at similar trucks. Joshua helped me pick out a truck that I thought was out of my reach and now I could not be happier! It is truly the truck of my dreams and thank the great staff for guiding me to the best choice! Joshua was very knowledgeable and attentive through the process I would highly recommend him. In addition, the business manager David Kerr was also great at explaining the financial options and getting me thru the process smoothly. Thanks again, Steve A. More
by newtruck
Employees Worked With
David Kerr, Joshua Pepin
February 09, 2019
Very helpful & courteous Paul was able to answer all my questions and had the truck ready on time. He also helped set up the XM radio and on star apps on the truck. Thanks Paul was able to answer all my questions and had the truck ready on time. He also helped set up the XM radio and on star apps on the truck. Thanks Paul More
by GMdriver
Employees Worked With
February 08, 2019
Quick and Easy Plenty of inventory which made the selection process easy. We narrowed it down to the car we wanted. Paul worked the numbers with us and we were out Plenty of inventory which made the selection process easy. We narrowed it down to the car we wanted. Paul worked the numbers with us and we were out of there pretty quickly. More
by BudLightYeti
February 06, 2019
First experience We were very pleased with our salesman Paul. He made the experience pleasant and easy. He was knowledgeable about the product , friendly and thorough. We were very pleased with our salesman Paul. He made the experience pleasant and easy. He was knowledgeable about the product , friendly and thorough. We will return to this dealership in the future. More
by Juliejan
Employees Worked With
February 05, 2019
Made buying easy I have had a good experience with Imperial with my last vehicle. I had narrowed my search down on the vehicles i wanted. Jazz helped me finalize my de I have had a good experience with Imperial with my last vehicle. I had narrowed my search down on the vehicles i wanted. Jazz helped me finalize my decision and made buying the SUV easy. He took his time answering my questions and test driving the car. I also had the opportunity to meet Mike Penner, the general manager, and talk to him about his enthusiasm making the Imperial ads. More
by FormerJeepGuy
February 03, 2019
Two thumbs up I would highly recommend this dealership for anyone looking for a great deal on a new car.Jazz Kelley consultant to work with. He was very helpful in I would highly recommend this dealership for anyone looking for a great deal on a new car.Jazz Kelley consultant to work with. He was very helpful in explaining my options an walking me through the car buying process. More
by Jack90
Employees Worked With
Jazz Kelley
February 02, 2019
great dealer Excellent service.Great selection .Attentive and friendly staff.This the forth vehicle i've bought from this dealer and will return for the next car o Excellent service.Great selection .Attentive and friendly staff.This the forth vehicle i've bought from this dealer and will return for the next car or truck. More
by harry3
Employees Worked With
February 01, 2019
ebetty Great help from Jazz and David Boratyn for finding a vehicle that was in my price range,mile age and mpg, Jazz was knowlegable about the various suv' Great help from Jazz and David Boratyn for finding a vehicle that was in my price range,mile age and mpg, Jazz was knowlegable about the various suv's I tested and made sure the vehicle was ready for me. More
by ESL
January 31, 2019
Jazz Kelley We have purchased many cars from this dealership in the past and this last experience was by far the best overall! Jazz was extremely patient, unders We have purchased many cars from this dealership in the past and this last experience was by far the best overall! Jazz was extremely patient, understanding and really got what our family was looking for...I have already recommended him to a few of my friends in the area who are looking at vehicles! More
by amk3015
Employees Worked With
Jazz Kelley
January 31, 2019
Great Convenient, honest, accurate, best customer relations and service. Everyonewas helpful and attendent. Car was exactlywhat was desired. Activating sy Convenient, honest, accurate, best customer relations and service. Everyonewas helpful and attendent. Car was exactlywhat was desired. Activating systems was very easy through onstar. Thank you More
by Mike
