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Imperial Chevrolet
Mendon, MA
1,307 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,307 reviews
November 14, 2018
Jazz Kelley is the choice If you go to Imperial Chevrolet, Find Jazz Kelley. He can give you the best rate. Always professional. He answer my questions promptly. The whole car If you go to Imperial Chevrolet, Find Jazz Kelley. He can give you the best rate. Always professional. He answer my questions promptly. The whole car buying process went smooth and pleasant. I will buy next car from Kelly Jazz. The best !! More
by chi
November 13, 2018
Oil change, tire rotations and top offs - easy and on time Imperial has several employees taking care of the customers as they arrive. Drive into a covered drop-off area making it easy to transfer to the serv Imperial has several employees taking care of the customers as they arrive. Drive into a covered drop-off area making it easy to transfer to the service team. Always within the estimated time and they have a convenient observation area so that you can see all the service bays. More
by jk444
November 12, 2018
Veterans Day Went in for internet sale it was very busy Paul Macchi got me in fast and was great to work with. Having to some requested work. Went in for internet sale it was very busy Paul Macchi got me in fast and was great to work with. Having to some requested work. More
by You123
November 12, 2018
RUDE RUDE RUDE I did call the dealer on November 12 at 5;47 pm a guy with a name HARRY answer the phone with nasty attitude before he ask me how he could help me he I did call the dealer on November 12 at 5;47 pm a guy with a name HARRY answer the phone with nasty attitude before he ask me how he could help me he ask where I was from and with his nasty attitude he say that he don't do business from people from Florida he don't even ask me what kind of vehicle I was interested he claim himself as sales manager he most be part of the owner family to have this position. Has no skills of sales manager or any management skills More
by jasaon
Employees Worked With
Harry
November 10, 2018
Timely and efficient Always helpful and courteous, Never had a bad experience, Jazz Kelley has always been very professional, I would not hesitate to purchase another vehi Always helpful and courteous, Never had a bad experience, Jazz Kelley has always been very professional, I would not hesitate to purchase another vehicle there in the future, More
by djjmsr987
Employees Worked With
Jazz Kelley
November 08, 2018
VERY HELPFUL AND HONEST This was the first time I was buying a car from a dealership and was nervous. I had a set budget that I couldn't go over, Jazz Kelley and Omar were This was the first time I was buying a car from a dealership and was nervous. I had a set budget that I couldn't go over, Jazz Kelley and Omar were both so helpful and honest with me. they not only helped me find a car that fit my budget but also found something that was low mileage. they also did not try to sell me anything extra and unnecessary. they also walked me through every step of financing and paperwork and made sure I understood everything . Such a great experience I would definitely recommend them to anybody looking for a car. More
by VW15flash
November 07, 2018
Just the right car from just the right people After searching for a vehicle unsuccessfully, a family member (1 of now 3) who had purchased a car from Imperial suggested reaching out to Jazz Kelley After searching for a vehicle unsuccessfully, a family member (1 of now 3) who had purchased a car from Imperial suggested reaching out to Jazz Kelley from sales. Although I was hesitant, I quickly realized it was the right decision. Jazz made the process much better than I thought it could be. I had my 4 year old son with me and Omar in finance was very patient and friendly with him even when going over paperwork. He worked with me step by step and achieved what I was looking for. Both staff members ensured I was happy untill I drove away. More
by EmmaMackenzie3
November 06, 2018
Not very truthfull I purchased my 2013 Jeep Compass from Ed Connors at Imperial Cars yesterday, I should have ordered a car fax report, if I had I would have found out t I purchased my 2013 Jeep Compass from Ed Connors at Imperial Cars yesterday, I should have ordered a car fax report, if I had I would have found out that the Jeep I bought had a branded title. More
by richard3769
Employees Worked With
November 05, 2018
I love my new car I just purchased a new Chevy Equinox and I couldn’t be happier. Jazz Kelley was very helpful during the sales process and I recommend him highly. Juli I just purchased a new Chevy Equinox and I couldn’t be happier. Jazz Kelley was very helpful during the sales process and I recommend him highly. Julio was also very helpful and made it easy to choose Imperial Chevrolet as the dealer to go to. We are a big GM family and will return again for futures cars! More
by Thedustin4
Employees Worked With
Jazz Kelley, Julio Cardoso
November 05, 2018
They won't cover the rust on my 2 yr old truck My 2016 Silverado is rusting they tell me the warranty only covers rot....not surface rust....after numerous phone calls they never call me back and t My 2016 Silverado is rusting they tell me the warranty only covers rot....not surface rust....after numerous phone calls they never call me back and then play the he's not in game.. More
by Igotscrewed
