Imperial Chevrolet

Great sales person !!!! No pressure sales. Awesome experience with Firas. I would recommend him and the dealership to everyone. Also great service team Service Advisor Tim wa No pressure sales. Awesome experience with Firas. I would recommend him and the dealership to everyone. Also great service team Service Advisor Tim was very helpful and honest More

Great experience! This was my first time buying from Imperial and honestly won't be my last. From the initial inquiry with the extremely upbeat Santos Cruzado to the kn This was my first time buying from Imperial and honestly won't be my last. From the initial inquiry with the extremely upbeat Santos Cruzado to the knowledgable sales person Jazz Kelley, all the way to financing with Ahmad Al-Jallad, my experience was top notch. Jazz was extremely helpful and knew the vehicle I wound up purchasing, inside and out. These guys truly care and love what they do! Class acts! More

Great Customer Service Bruce D'ambra, and the rest of the Imperial Chevy staff made my truck purchase a very pleasant and easy one. Bruce, the sales manager, personally made Bruce D'ambra, and the rest of the Imperial Chevy staff made my truck purchase a very pleasant and easy one. Bruce, the sales manager, personally made sure I was happy with the vehicle and the price. Ahmad, the finance manager, was great about helping me decide what warranties and add-ons would be worth while for me to purchase. The salesman, Mo, had my vehicle all registered and cleaned next day for me to take home. I will definitely be back! More

Purchasing a new Chevy Traverse We had an excellent test driving and shopping experience with Jazz Kelley last month when we purchased our 2018 Chevy Traverse. He was very knowledgea We had an excellent test driving and shopping experience with Jazz Kelley last month when we purchased our 2018 Chevy Traverse. He was very knowledgeable about the SUV - we love the High Country extra features - and he worked with us on our trade to make the deal happen in favor of us both. Been driving the new vehicle for a few weeks now and couldn't be happier! More

New car purchase. I never once felt pressured to buy a car that I did not want. I was treated like family...I will certainly purchase my next car at Imperial in Mendon. I never once felt pressured to buy a car that I did not want. I was treated like family...I will certainly purchase my next car at Imperial in Mendon. More

professional, friendly and efficient We have just purchased a vehicle from Imperial Chevrolet in Mendon. Jared Morin, our salesman, was very professional, friendly and informative. He We have just purchased a vehicle from Imperial Chevrolet in Mendon. Jared Morin, our salesman, was very professional, friendly and informative. He really knows his cars and is very willing to share his knowledge. He was very supportive and helpful. Omar Ihjul was extremely helpful in the finance department. He combines his wisdom of experience with humor to make the car buying process as easy as possible. I have bought many cars over the years and have been to many dealerships. Imperial Chevrolet in Mendon gets it right. More

Buying my used truck The staff at imperial Chevrolet is absolutely amazing. They care about their customers and are very down to earth. They make sure you are taken care o The staff at imperial Chevrolet is absolutely amazing. They care about their customers and are very down to earth. They make sure you are taken care of and even check on you after the sale to see how things are running. More

Worst Dealer I have Ever Dealt With If you are looking for a great dealer, run far, far away from Imperial Chevrolet. I initially went there after seeing their Chevy Silverado’s on Cars If you are looking for a great dealer, run far, far away from Imperial Chevrolet. I initially went there after seeing their Chevy Silverado’s on Cars.com. They had the 2017 LT model listed for $31,860 with the MSRP at $45,525, so I made an appointment. Of course when I get there, they pull the classic “bait & switch” on me and I of course I do not qualify for any of their nonsensical rebates, incentives, etc. The price the salesperson (Mo Alomar) gives me is about $42,000, which is out of my price range. I decided to look at used vehicles. I found a 2015 that I liked and eventually purchased for $35,000 (they were asking $36,800). A couple of days later, I ran a google search on the VIN and much to my surprise I came across a TruCar cached ad for my vehicle selling for $29,990! Well, needless to say, I was not happy. I emailed the sales manager (Tim) with this information (as well as some other complaints regarding minor issues with the vehicle, see below…) and he called me and offered to buy back my truck and put me in a cheaper one. So, I go down again and deal with the same sales person. I see I another 2015 with less mileage and more options for $30,444 (internet price). Now you would think that buying this truck, which is about $4500 less than the original truck I bought would make my payments go down. Nope! In fact, they tried to up my payments by $10! I fought with the finance guy and he finally managed to magically knock the payment down. Now keep in mind, the financing was at the same rate/time and with the same bank for the first deal. Now, I will complain about the other irritating things, which seem relatively minor compared to being ripped off: The first truck: -There were white wax dots all over the body. I was told they would eventually wear off -The battery was leaking. The mechanic told me that was normal! -The truck shakes when applying the brakes from 50mph or more The second truck: -There was dog hair all over the back seats -This truck shakes when applying the brakes from 50mph or more -The oil only has 60% life left These issues may sound minor, but when you just were ripped off, they seem much worse. The test drive never went over 40mph, so I never noticed the brake problems. Oh, then they sent me a survey and I honestly filled it out. Guess what, I never heard back so here is the review I promised. More