Imperial Chevrolet

Five Stars & Would Recommend to Anyone! I had an amazing experience at Imperial Chevrolet! Jason B was a great salesman, very helpful & informative and Ahmad got us through the financing wit I had an amazing experience at Imperial Chevrolet! Jason B was a great salesman, very helpful & informative and Ahmad got us through the financing with ease. I will be recommending Imperial to anyone who is looking to buy a new or used car :D More

Used 2016 Chevy Traverse I worked with David Bertulli, he was great. Personable, pleasant, friendly, everyone was. I enjoyed the experience I received . This is the third car I worked with David Bertulli, he was great. Personable, pleasant, friendly, everyone was. I enjoyed the experience I received . This is the third car I've bought from him, I refer anyone that wants a car to him. I also went back for the sticker, quick and pleasant enough experience. I would recommend them to all! More

GREAT DEALERSHIP I worked with a sales rep named Travis, he worked with me tirelessly until we got a deal done. he sent me daily updates via text to ensure the best po I worked with a sales rep named Travis, he worked with me tirelessly until we got a deal done. he sent me daily updates via text to ensure the best possible experience. I would recommend this dealership they are relentless to get you the best deals available. More

Buying a used car Decent experience took care of me, would recommend. Bought a Malibu from this dealership had a little mix up when I went to sign the paperwork but was Decent experience took care of me, would recommend. Bought a Malibu from this dealership had a little mix up when I went to sign the paperwork but was taken care of and ultimately got what I wanted More

Buying a used car We came in after work after seeing an ad on the internet. We were surprised that the car was still there. Sonny (Sanclerio) came out to greet us and We came in after work after seeing an ad on the internet. We were surprised that the car was still there. Sonny (Sanclerio) came out to greet us and showed us the car right away. We looked at several more cars in our price range ,but kept coming back to this one. He sat down with us and did all the paperwork and never pressured us in any way. Bruce (from the front desk) came over to meet us and was also very pleasant, When the time came to go in to talk with the finance department, Ahmad took over. Again, no pressure. He explained everything twice to us ( we are seniors) and we finally left at 9:30 that night. They helped clean out our old car and transfer everything in our new car. Ahmad also made us an appointment for next week to get our car inspected and a couple of add on feature. We have never been inside your workplace before, but we would give it an A+ rating!! We enjoyed the whole experience and would recommend you to anyone who wants to purchase a car. Thank you again, Pat and Guy Jess Auburn Ma. More

Absolutely Amazing Experience Imperial Chevrolet is NOT your average run of the mill dealership! We were looking for a new vehicle and being life long GM owners we decided to try I Imperial Chevrolet is NOT your average run of the mill dealership! We were looking for a new vehicle and being life long GM owners we decided to try Imperial Chevrolet as we have always heard great things about them. We got lucky and got their best sales person, Travis Hayward. He was polite. He was courteous. He went above and beyond for us. Everything you basically wouldn't expect but would want from a salesman, he was genuine and knowledgeable and honestly we received the best service ever and for a fact he comes highly recommended. With our experience, shortly after receiving our car we had noticed a few issues with our vehicle and weren't happy so we brought the car back. Immediately everyone at Imperial Chevrolet went above and beyond to put the gears into motion to satisfy us which lead to us bringing it to their service department. Sean McCabe the service advisor was very professional and attentive to us and actually listened to us to help diagnose the problem and everyone in the service department such as Wayne and a few others were very speedy in resolving our issues and in less than a day we had our car back. We were even supplied with a rental vehicle at no cost to us and we spoke with Alicia and she went above and beyond to help us and answered all of our questions. She was very bubbly, energetic and professional and a very pleasant person to deal with. Also very knowledgeable and very helpful and attentive to our specific needs. Unfortunately we had some other issues and were still not completely satisfied so again we went back. We had spoke with Bruce and surprisingly enough according to THEM buying our car back and putting us into a different vehicle was the best answer. We agreed. For this we dealt with David Boratyn, clearly the best sales manager on the planet! He was also just as courteous and polite as Travis, Sean and everyone else at Imperial but he also portrayed the utmost professionalism and was very involved with our specific needs and moved swiftly to remedy our specific situation. We cannot speak highly enough of David. He was just absolutely amazing how he handled everything for us and we cannot thank him enough. When it came to the financial aspect of actually buying the car from Imperial we dealt with Ahmad Al-Jallad, also another amazing gentleman. He was also very professional and courteous and he talked with us the whole time while we were filling out paperwork to help ease our worries and help pass the time and just made us feel very relaxed and at home. He made that process seemingly fly by with his genuine, warming, and funny personality. He offered us everything they had available to us including a roadside assistance package which I would highly recommend to everyone. It was definitely a very relaxed atmosphere and we felt as though we were in the best hands throughout our whole car buying experience. If we could give each of those people a 10 star rating we would. We would definitely recommend Imperial Chevrolet to all of our family and friends and we'll definitely go back in the future! Honestly, I would fully recommend for anyone who is looking for a car to go to Imperial Chevrolet to buy it because they will work with you to make sure you're 100% satisfied and 100% happy with your new or used car! 5 stars for sure and if we could give ten stars we would! Absolutely amazing experience! Thank you so much to everyone at Imperial Chevrolet! More

Imperial will make you a customer for life! After seeing Imperial Cars continuously popping up in my alerts, I visited their incredible facility (especially the Diner) and bought a super clean 0 After seeing Imperial Cars continuously popping up in my alerts, I visited their incredible facility (especially the Diner) and bought a super clean 09 vehicle with only 43,000 miles. Issues developed with the car and I was allowed to go to the manufactures dealer to see if they could fix it. Although the service required was not covered by the warranty, Imperial stepped up and gave me an incredible trade towards a 2013 vehicle. The net difference in dollars still resulted in the new car being very competitively priced! Other dealers had similar vehicles listed for thousands more than I ended up paying. Thanks to Nancy in Mike Penner's office, Bruce D'Ambra Sales Mgr., Josh Pepin Sales and Ahmad Al-Jallad in finance! More

Friendly salesmen, very helpful. Very satisfied, very mindful of what the customer is looking, will go to great lengths to make sure the customer is satisfied. The business manger wa Very satisfied, very mindful of what the customer is looking, will go to great lengths to make sure the customer is satisfied. The business manger was also very helpful looking to get a good loan rate. This is the third vehicle we have bought from this dealership and my husband and I are very pleased. John Earl was our salesman and Armad Al-Jallad was our finance person More

Great customer service My husband and I purchased a vehicle and leased another from Imperial Chevrolet. I couldn't have asked for better service. Santos Cruzado the Internet My husband and I purchased a vehicle and leased another from Imperial Chevrolet. I couldn't have asked for better service. Santos Cruzado the Internet Sales Manager helped us make our way into the dealership and made us feel right at home where we met with Firas Etkilah the sales consultant. Firas took his time and really took an interest in what we were looking for in a car. He let us test drive and look at the cars we were interested in. If we didn't like a particular car he showed us different options. He really went above and beyond to make sure we found a car we loved. We then came in contact with the David Boratyn the sales manager. He helped come up with quotes that fit our budget and explained the different options we had. We then met with Mike Docuoto the finance manager and although it was getting late he stopped at nothing to make sure we got everything we needed to finalize the car buying process. He willingly stayed late with no complaints and answered any questions we had. Needless to say we had a great and smooth car buying experience. Everyone we came in contact was friendly and willing to help. I would recommend Imperial Cars to anyone looking for a new or used car. More

Excellent Experience Working with John, Bruce and Ahmad I can't say enough about how wonderful I was treated at Imperial Chevrolet. My old car finally died and John Earl listened to my needs and what I wan I can't say enough about how wonderful I was treated at Imperial Chevrolet. My old car finally died and John Earl listened to my needs and what I wanted to spend and found several cars that fit the bill. I just had to pick out the one I liked the best. The negotiation was painless. They came with their best offer which was wonderful. Ahmad got us me in and out of the finance office in no time and explained everything in great detail. He even took the time to provide some guidance on how to get rid of my old car. Bruce was wonderful. I can't say enough about how well I was treated and how wonderful everyone at Imperial Chevrolet is. They listen and find what is right for you! I highly recommend them. Bev W. More