Imperial Chrysler Dodge Jeep Ram

Excellent Customer Service in Purchase on 2015 Wrangler From the time I rolled into the dealership and met Ahmed Mourtada until I completed the purchase with the assistance of Mike Walsh in accounting the t From the time I rolled into the dealership and met Ahmed Mourtada until I completed the purchase with the assistance of Mike Walsh in accounting the treatment I received was superb. I would recommend this dealership to anyone who is looking for a Jeep. More

The Best Buying Experience all around!! Visiting Imperial Jeep in Mendon was a great decision. I never thought I would be driving off the same night in a brand new 2015 Jeep Wrangler/Sahara Visiting Imperial Jeep in Mendon was a great decision. I never thought I would be driving off the same night in a brand new 2015 Jeep Wrangler/Sahara. My sales rep Sean Ewing was great! He hung in there from all the questions my daughter and I had for him. He didn't even flinch when I changed my mind and went with a different Jeep. It was the best test drive I've ever experienced, pointing out features and talking shop. After getting the deal accepted and pricing my trade he introduced me to Mike Walsh Jr. for financing. Again it was getting late and they stayed till the end. Mike explained all my options and answered all my questions so I felt very comfortable with my financing. I drove my Jeep home that night. At eleven pm I panicked not being able to find my title thinking this would be a problem and called Sean on his cell phone. He immediately called me back and calmed me down. I returned the next day and Mike walked me through the process of getting my registration transferred and what not. I am very happy and will be happy to refer friends and family to Imperial. Again, thanks to Sean and Mike for making this a great experience. More

New Chrysler 300 Purchased new Chrysler 300 @ Imperial in Mendow. Sharon Reed was sales person involved with purchase . Traded 2010 300 toward 2015 300. Sharon is a Purchased new Chrysler 300 @ Imperial in Mendow. Sharon Reed was sales person involved with purchase . Traded 2010 300 toward 2015 300. Sharon is a professional. No pressure,she Explained every detail from trade in to the final purchase of my new 300. No smoke or mirrors up Front and honest with every detail of transaction. . Very knowledgeable with the 300 , explained and Demonstrated all the features of the car. Would buy a car from her again. More

Off the chain I purchased a Ram Truck ,I had Dave B as my salesman he was off the charts .Helped me find the right truck with the right price also took the time to I purchased a Ram Truck ,I had Dave B as my salesman he was off the charts .Helped me find the right truck with the right price also took the time to go through the inner working of the truck helped me set my radio my phone so I was ready to go and hit the road. Dave is a very good salesman and when someone I know wants to buy from Imperial I will send them to Dave hands down . My next purchase for my wife will be through Dave . Why, because he is the man!!!!!! Sharp dressed very articulate and a dam good salesman. If you have some kind of award he deserves one . More

Great service! when my husband and I got at the dealership we were greeted by Luis Allende. He was awesome!he showed us cars we might be interested in. He didn't hig when my husband and I got at the dealership we were greeted by Luis Allende. He was awesome!he showed us cars we might be interested in. He didn't high pressure us and was extremely helpful. One thing I hate about car dealerships is high pressure sales. Luis was very informative. We felt like we had known him for years-that's how comfortable he made us feel. Once we decided on the Jeep Sport, Luis brought us in to see Karyn Ingram, the business manager. This is usually the neve wracking part. Karyn was amazing. She was extremely knowledgeable about finances. She was very upbeat and friendly which automatically put us at ease. When we left her office we felt that we had made a friend. Our experience was really great! We felt like we got the two best people in the dealership! More

Excellent Experience of new leased dodge Journey I was shopping for my 1st new lease after many years of having a company car. After a long day of looking at both the Dodge Journey & Jeep Cherokee, m I was shopping for my 1st new lease after many years of having a company car. After a long day of looking at both the Dodge Journey & Jeep Cherokee, my sales person, Marc DeToma not only helped me by allowing me to take a Journey home (after our 2 test drives) to see if it would fit in my garage but also assisted me in finding the right Vehicle for me. He provided my husband & I with a restaurant coupon also as we had been looking for over 4 hours. After we returned from our lunch/dinner Marc brought us over to Karen Ingram who fit the right loan to us. Karen was a wealth of knowledge and helped us more than we could have imagined. It was a no pressure experience and Marc & Karen understood our needs. Mark also gave me a very accurate expectant date of my vehicle availability (as my insurance company would need To provide brand new plates along with the other proper paperwork) he then promptly followed up that Monday (as promised) for pick up of my new vehicle, as well as a review of features. This is now our 3rd car (2 financed vehicles, both Dodge Chargers, & my 1st leased vehicle) that we have purchased from Imperial and I would recommend to all my friends this is no doubt the best place to shop for a new vehicle. More

Great Experience I was not shopping for cars. I went in with an advertisement of the vehicle I wanted to purchase and that's what I bought. Sales and Finance were exce I was not shopping for cars. I went in with an advertisement of the vehicle I wanted to purchase and that's what I bought. Sales and Finance were exceptionally helpful. More

simple in, simple out I have visited quite a few dealerships in my time, and Imperial has been the smoothest transition by far. I walked onto the lot with the intentions of I have visited quite a few dealerships in my time, and Imperial has been the smoothest transition by far. I walked onto the lot with the intentions of test driving and research and left with a new vehicle. I had the privilege of working with Frank Dumas, and he was an excellent help. Frank took me on a test drive and I was hooked. He humored me throughout the ride and gave me the feeling that he was treating me like family. No used car lot salesman gimmicks, Frank is quite the professional. After the test drive we went inside to speak about numbers. Frank was very upfront with the numbers and searched to get me the best price possible. With some excellent bartering skills I ended up walking out with my dream vehicle and not feeling like I paid an arm and a leg for the vehicle. Not to mention they gave me above what I was expecting to on my trade in and the best part is I got to go home that night with my vehicle. There is no doubt in my mind this will be my dealership of choice for all future purchases and will definitely be using them for servicing my vehicle. I thank the staff and Frank for making this car purchasing experience pleasant. More

Great customer service!! The sales team was very personable and easy to do business with. We ended up having an issue where we bought the "wrong" car. We discovered the next The sales team was very personable and easy to do business with. We ended up having an issue where we bought the "wrong" car. We discovered the next morning, panicked, and called Imperial back. They did everything they could to get us into the right car (even at an expense of several thousand dollars to them). They made a situation we thought would be disastrous into nothing more than a mere hiccup. They made sure we were happy and that we got exactly what we needed. Ahmed and JP were a pleasure to do business with and I will definitely be a return customer. More

You will love Imperial ! This is the forth vehicle my family and I have purchased from Imperial. Once I did my research and knew exactly what make model and style I wanted fo This is the forth vehicle my family and I have purchased from Imperial. Once I did my research and knew exactly what make model and style I wanted for a vehicle- off to Imperial I went.! I found exactly what I wanted! I decided to make the purchase on my own-why did I need my husband? People warned me not to go without him but I know at Imperial everyone is treated fairly. MarK Detoma and Mike Walsh were excellent! It was a complete pleasure and as always will recommend Imperial to everyone and anyone! More