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Imperial Ford
Mendon, MA
1,013 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,013 reviews
January 06, 2026
Dean was fantastic to work with from start to finish. He was honest, professional, and genuinely focused on helping me find the right vehicle—not just making a sale. He explained everything clearly, kept He was honest, professional, and genuinely focused on helping me find the right vehicle—not just making a sale. He explained everything clearly, kept me informed throughout the process, and made sure I was comfortable every step of the way. This was one of the best dealership experiences I’ve had, and it was thanks to Dean. More
by breanna@translinkllc
Employees Worked With
January 06, 2026
I had a great experience working with Dean at the dealership. He was knowledgeable, patient, and never made me feel pressured. Dean took the time to answer all my questions and made the entire car-bu dealership. He was knowledgeable, patient, and never made me feel pressured. Dean took the time to answer all my questions and made the entire car-buying process smooth and stress-free. I would absolutely recommend asking for Dean if you’re in the market for a vehicle. More
by Morgan M
Employees Worked With
January 06, 2026
Dean Childs was very knowledgeable about the trucks we were looking at- He was very honest, which in the car business is rare, definitely helped us make the right decision. were looking at- He was very honest, which in the car business is rare, definitely helped us make the right decision. More
by Carlamanni123
Employees Worked With
January 06, 2026
From the moment I walked onto the lot, Dean Childs was professional, knowledgeable, and—most importantly—completely low-pressure. He took the time to understand exactly what I was looking for and found th professional, knowledgeable, and—most importantly—completely low-pressure. He took the time to understand exactly what I was looking for and found the perfect truck that fit my budget. The entire process was seamless and transparent. Dean went above and beyond to ensure the vehicle was in pristine condition and even took the time to walk me through every feature before I drove off. If you’re looking for a stress-free car-buying experience with someone who truly cares about their customers, go see Dean Childs. Five stars all the way!" More
by kbadracing
Employees Worked With
December 08, 2025
This is the second time I bought a vehicle from imperial Ford. Morgan was professional and courteous . Morgan worked around my schedule and was upfront with everything. Morgan was awesome to work with Ford. Morgan was professional and courteous . Morgan worked around my schedule and was upfront with everything. Morgan was awesome to work with More
by Deloretoc
Employees Worked With
December 07, 2025
My Wife and I would like to say thank you to Edward Cushing, he was very helpful and informative. We felt that he took his time to answer all our questions needed to make our decision on purchasing a c Cushing, he was very helpful and informative. We felt that he took his time to answer all our questions needed to make our decision on purchasing a car with Imperial Ford. Even after purchasing the car and leaving. Whenever we had a question or concern he got right back with us and help solve our problem. Our experience in the past with car dealerships is as soon as you buy the car you can never get a hold of the salesman, never mind have them get right back to you like Ed did for us. Thanks you again Rick More
by Roadrunnerrick81
December 03, 2025
I went in for a quick oil change, I didn't have an appointment. the service advisor Don took me right in and got me done quickly. Thank you Don for the great service. appointment. the service advisor Don took me right in and got me done quickly. Thank you Don for the great service. More
by ryanespo
Employees Worked With
Don Hanscom
November 06, 2025
I recently bought a mustang convertible from Dave Cross, and I couldn’t be happier! He got me a great deal and was very helpful along the way. It was my first car purchase so i had a lot of questions but lu and I couldn’t be happier! He got me a great deal and was very helpful along the way. It was my first car purchase so i had a lot of questions but luckily Dave had all the answers. Thank you imperial and Dave! More
by Ally254
Employees Worked With
November 04, 2025
Love my Bronco Sport, asked for something girlie with some muscle and Dave Cross delivered! This is our 3rd purchase from Imperial, they make it very easy, from having excellent options and a finance tea some muscle and Dave Cross delivered! This is our 3rd purchase from Imperial, they make it very easy, from having excellent options and a finance team that gets it done quick. More
by crs
Employees Worked With
November 04, 2025
Such a great experience buying my used Bronco sport from Imperial! Dave Cross made sure I was taken care of, and happy every step of the way. The most personable, professional salesman I have dealt with. 10 Imperial! Dave Cross made sure I was taken care of, and happy every step of the way. The most personable, professional salesman I have dealt with. 10/10 would buy from Imperial, and Dave again! More
by Satisfied Customer
Employees Worked With
