Imperial Ford

Lowest moral standards I've ever witnessed, and unfortunately that truly sums it up. So... brand new car. Within a couple weeks the interior cloth started popping up along rear window, and their re unfortunately that truly sums it up. So... brand new car. Within a couple weeks the interior cloth started popping up along rear window, and their response was simply ... "Oh, we don't fix that". Next..The manual transmission, shifter would pop out of reverse quite often, they said it was the way I was handling it... that's all the attention they chose to give to that problem.. please note, I've been driving a stick for 30 years prior at that time. Next, The touch screen stop functioning within the first year, and there even was a recall on the electronic asst to replace the PCB etc, but once again blown off by Service with a reply of, "Oh . that's not how we understand that recall". I couldn't find another dealership's service dept that would service my car, because of where I bought it. Not because I didn't by from their dealership mind you, only because of the one in particular I did purchase from, specifically Imperial in Mendon, MA First review I've ever written right here. Folks should know how this played out. I'm hard pressed to believe my interactions were unique, the mere ease of how the pushback to my inquiries immediately flowed off their tongue as a natural response was impressive. I simply walked out all three times, didn't argue etc. but... Only because it was so obvious that was just the way they did business. I will never understand how anyone can feel good about work everyday single day and just not care to that level. I hope this was found useful, I do not enjoy speaking poorly of anyone, but bad behavior to this level, take it for it's worth I suppose. More

Dean was fantastic to work with from start to finish. He was honest, professional, and genuinely focused on helping me find the right vehicle—not just making a sale. He explained everything clearly, kept He was honest, professional, and genuinely focused on helping me find the right vehicle—not just making a sale. He explained everything clearly, kept me informed throughout the process, and made sure I was comfortable every step of the way. This was one of the best dealership experiences I’ve had, and it was thanks to Dean. More

Dean Childs was very knowledgeable about the trucks we were looking at- He was very honest, which in the car business is rare, definitely helped us make the right decision. were looking at- He was very honest, which in the car business is rare, definitely helped us make the right decision. More

From the moment I walked onto the lot, Dean Childs was professional, knowledgeable, and—most importantly—completely low-pressure. He took the time to understand exactly what I was looking for and found th professional, knowledgeable, and—most importantly—completely low-pressure. He took the time to understand exactly what I was looking for and found the perfect truck that fit my budget. The entire process was seamless and transparent. Dean went above and beyond to ensure the vehicle was in pristine condition and even took the time to walk me through every feature before I drove off. If you’re looking for a stress-free car-buying experience with someone who truly cares about their customers, go see Dean Childs. Five stars all the way!" More

I went in for a quick oil change, I didn't have an appointment. the service advisor Don took me right in and got me done quickly. Thank you Don for the great service. appointment. the service advisor Don took me right in and got me done quickly. Thank you Don for the great service. More

I recently bought a mustang convertible from Dave Cross, and I couldn’t be happier! He got me a great deal and was very helpful along the way. It was my first car purchase so i had a lot of questions but lu and I couldn’t be happier! He got me a great deal and was very helpful along the way. It was my first car purchase so i had a lot of questions but luckily Dave had all the answers. Thank you imperial and Dave! More

Love my Bronco Sport, asked for something girlie with some muscle and Dave Cross delivered! This is our 3rd purchase from Imperial, they make it very easy, from having excellent options and a finance tea some muscle and Dave Cross delivered! This is our 3rd purchase from Imperial, they make it very easy, from having excellent options and a finance team that gets it done quick. More

Such a great experience buying my used Bronco sport from Imperial! Dave Cross made sure I was taken care of, and happy every step of the way. The most personable, professional salesman I have dealt with. 10 Imperial! Dave Cross made sure I was taken care of, and happy every step of the way. The most personable, professional salesman I have dealt with. 10/10 would buy from Imperial, and Dave again! More