Imperial Ford

I recently purchased a 2013 Ford Escape from Imperial Ford in Mendon, MA. I was very pleased with the sales staff as they were very helpful but not pushy. They answered my questions but did not pressure Ford in Mendon, MA. I was very pleased with the sales staff as they were very helpful but not pushy. They answered my questions but did not pressure me as some salesmen do. When it came time to negotiate on my trade-in, Dean worked with me until we reached a mutual agreement on the trade-in price. Considering my experience I would rate Imperial Ford and their sales staff as excellent overall. I would recommend them to others. Great inventory and lots of nice vehicles to choose from. More

I'm a frequent shopper at Imperial Cars. Actually I just purchased my 5th vehicle from your Ford dealership this past Monday evening. The latest purchase is a surprise present for my almost 19-year-old just purchased my 5th vehicle from your Ford dealership this past Monday evening. The latest purchase is a surprise present for my almost 19-year-old daughter. She attends Sacred Heart University and will be coming home this Saturday. I purchased a 2010 Ford Focus SES from Doug Hood, who is a very professional sales representative and also has become a friend of me and my family. Doug continues to assist with my requests and always tries his best to get me the best deal one way or the other. Also, I would like to mention that Doug called me this evening on his day-off to ensure that we were happy and that everything was fine with our purchase. I do plan on sending Doug a personal email with a picture of my daughter and her new Ford: I can't wait to see the expression on her face when I let her know that the vehicle is hers. I would also like to mention current/previous individuals that have helped me: Mike DiMella, Will Granata, Ali Kehail, Dennis Leoleis, Bruce D'Ambra, Sarah Nelson, and Mike Penner. They helped “give up” a 2011 Explorer for my wife last year. I'm a very pleased customer and father, and I can't wait till Saturday to show my daughter her new vehicle. Again, I thank you and your team for another successful purchase by the . . . family. More

My husband and I just bought a 2010 Lincoln MKT from John DiChristofero. It was a great car buying experience. John was wonderful to work with. He is knowledgeable, friendly, and helpful. I can’t say enough DiChristofero. It was a great car buying experience. John was wonderful to work with. He is knowledgeable, friendly, and helpful. I can’t say enough about him. He is definitely an asset to Imperial. I am very happy with my new car. More

I bought a used ford escape from imperial about a year ago and was very happy with the service, I wanted to go back to get a truck at imperial. I had a very excellent buying experience at imperial. Brian ago and was very happy with the service, I wanted to go back to get a truck at imperial. I had a very excellent buying experience at imperial. Brian Rishe was very professional and took excellent care of me and made sure that i new everything about the new vehicle i was buying. I walked onto to the lot to look and at used trucks. When Brian walked up to me and started talking to me, I asked what the best deal he had a used truck was. He look at me and told me the best deal he had was sitting in the show room. So we went inside and their was a brand new 2013 Ford F-150 Lariat. He told me the base MSRP of the truck was 50,000 but was on sale for 37,000. I still wasn't sure so he took me around the lot and showed me the used trucks that they had and they were coming out to be around $30,000 with 30,000 miles on the truck and so I went home and the next day I went up their and Brian got me started on my paper work and the process was harmless. Brian Rishe was an excellent sales representative and took care of me. I recommended to anyone that is looking to buy a car or truck, either new or used to go on down to imperial ford and talk to Brian Rishe or any of the other sales representatives they will take care of you and make sure you have the best car buying experience. Brian even took the time on his day off to go up to imperial once the paper work was done and to take my truck home. He even called me twice since buying my truck to make sure everything was ok with the truck and that I was happy with the truck. I won't go to any other dealership after going to imperial ford. More

Please allow me to share my awesome experience at Imperial Ford solely due to the man who helped me buy a car: Mike Peters. I had returned to buy a 2nd car from him. In the summer, I bought my first Imperial Ford solely due to the man who helped me buy a car: Mike Peters. I had returned to buy a 2nd car from him. In the summer, I bought my first and remembered how much I enjoyed how relaxed he was and interested in helping me find something that I really wanted. After I was involved in a motor vehicle collision and my car was totaled, I needed another one. My first instinct was to go back to Mike at Imperial Ford to look for another Fusion. However, because I had never dealt with another car salesperson or dealership, I figured it would be in my best interest to explore what else was out there. I did check out other cars and other models (some were definitely good and some were not). Honestly, the difference was in the people helping me buy the car (or "selling" it, depending on how you want to look at it). One guy knew nothing about the car I was test driving so was pretty useless. That guy continues to call me with "deals" in order to entice me to come back and buy the car. The 2nd salesperson I worked with didn't even hop in the car during the test drive so I was by myself; then he took me back to his desk where both he and his manager wanted to know what they could do to get that car in my driveway that day. Crazy pressure. Before I went back to Mike, I called his cell and told him what I would be interested in looking at. When I showed up to look at Fusions, he already had an AWESOME car set aside that suited my needs very well. I test drove it, fell in love, still looked at a few others, but saw that the car he chose was the best fit. He had really listened to me. Never once did I feel pressured to rush into buying. Even when I bought it, there were a few things to work out, and Mike was AMAZING in orchestrating these and making it a very easy process for me. What I loved about my experience with Mike was his relaxed manner and knowledge of his vehicles and what I wanted. It is for this reason that I have been telling those I know about my positive experience. My Facebook page totally compliments Mike Peters from Imperial Ford—it tells other people to at least go talk to him to see what he can do. And, it is for this reason that I will go to Mike in the future to see how he can help my family's needs with vehicles. . . . More

We are so pleased with our new 2013 Ford Edge and the service and friendliness at Imperial Ford. Our sales person, Mike Peters, was our first contact when we arrived. HE made us feel welcome and was ve service and friendliness at Imperial Ford. Our sales person, Mike Peters, was our first contact when we arrived. HE made us feel welcome and was very helpful without any pressure.Mike was very efficient and also very knowledgeable. He gave us excellent training in the use of our very tech savvy car providing us with understanding and comfort using our new tools. We look forward to our continued relationship and excellent service with the Imperial family! More

Having purchased three vehicles within 9 months, two of them brand new, I have never been treated better before by a car dealership. Ali is the best sales dealer I have ever done business with. I can say w them brand new, I have never been treated better before by a car dealership. Ali is the best sales dealer I have ever done business with. I can say with confidence that the next time I am ready to purchase it will be at Imperial Ford and hopefully with Ali! More

I went to Imperial at the suggestion of my spouse to look at Fords for him, but Dodge Caravans for me. I did a little research online prior to choosing Imperial but based on what I found it seemed like they at Fords for him, but Dodge Caravans for me. I did a little research online prior to choosing Imperial but based on what I found it seemed like they were the best place to get a fair price on a new or used vehicle. We were greeted warmly by Dean Childs, our salesperson when we got on the lot. My spouse told him what we both wanted and we first were shown the Ford Flex which my spouse was interested in then we headed over to the Dodge lot when I saw a 'used' Dodge Grand Caravan. The vehicle caught my eye but the sticker price made me take an even closer look. Dean allowed me to take the van for a test drive and I was sold. I wanted that van. He made the whole process easy and enjoyable. The finance department was equally as knowledgeable, friendly and willing to answer any and all questions as Dean was. I have never had as pleasant and enjoyable an experience at any dealership as I did when I got to Imperial. The lot was amazing, the showroom was impeccable and the decor was totally awesome--my kids, who came along with me, loved it there and were treated just as well as we had been. I never once felt pressure to buy a car, but I did and I'm thrilled with my new van. I was so happy with my experience I song the praises of Dean, himself, along with their finance department on my Facebook page. I have since recommended Imperial to a few of my personal friends who are looking to buy a new cars to go see Dean at Imperial. It was an awesome experience and I will go back to Imperial for my future car purchases. I have other dealerships that are much closer, but I'm more than willing to drive 45 minutes to Mendon because of the stellar customer service my entire family received. More

Great experience! Very accommodating to me while I waited. Friendly service department, brain my salesman was great was very helpful, I have bought 3 cars through imperal and this was by far my best e waited. Friendly service department, brain my salesman was great was very helpful, I have bought 3 cars through imperal and this was by far my best experience this year, things have seemed to change for the better there. More

I bought three cars from imperial. First 3 experiences were great. This last time I went I thought I was somewhere else. It wasn't what I expected. Stating the vehicle I was trading in was only worth half were great. This last time I went I thought I was somewhere else. It wasn't what I expected. Stating the vehicle I was trading in was only worth half of what I paid for it. These guys know I know my stuff. Very disappointed. Went to a different dealer and bought what I wanted. Told two other people about Langway ford and they bought a vehicles the next day. Want a ford go to LANGWAY FORD AUBURN, MASS More