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Imperial Ford
Mendon, MA
1,007 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,007 reviews
November 17, 2021
Mr O’Malley was a great help in finding a new vehicle for our family. TJ in finance was very helpful also. We are very excited for our new Ford Explorer. our family. TJ in finance was very helpful also. We are very excited for our new Ford Explorer. More
by christinabouchard
Employees Worked With
TJ in finance , Brian O'Malley
November 15, 2021
We just purchased a new Ford Explorer Limited from Tom D. at Imperial. It was a great experience and he was informative and honest through the whole process. I would highly recommend . at Imperial. It was a great experience and he was informative and honest through the whole process. I would highly recommend . More
by juliechilds77
Employees Worked With
Sean LaBarge
November 06, 2021
Best dealership and dealer around! I worked with Michael Potenza and he is top of the line at what he does… hands down best ive worked with. I have dealt with many car dealers in my lifetime and none were m Potenza and he is top of the line at what he does… hands down best ive worked with. I have dealt with many car dealers in my lifetime and none were more professional, friendly or helpful than Michael Potenza. I will only ever purchase from Mike Potenza in the future! More
by Jack
Employees Worked With
Michael Potenza
November 05, 2021
My husband and I purchased our second truck from Tom D’Andrea and we will always purchase from him! Tom and staff have gone above and beyond for us! Tom is very patient and understanding when it comes t D’Andrea and we will always purchase from him! Tom and staff have gone above and beyond for us! Tom is very patient and understanding when it comes to making big purchases. He does not make you feel pressured into any vehicle or sale. He was eager to find what we wanted by checking out each truck ahead of time. We will always be a client of Tom and Imperial Ford. Thank you Tom! More
by Jdfarley104
Employees Worked With
Sean LaBarge
November 04, 2021
Went in for vehicle #8 after seeing a good deal on a used vehicle. This was my 2nd time using Dean after having him suggested to me by someone who had retired. Very professional and didn't beat around the bu vehicle. This was my 2nd time using Dean after having him suggested to me by someone who had retired. Very professional and didn't beat around the bush. Got me what I asked for and more on my trade in and worked with me throughout the process to keep me in the loop. Great place and great team. I will surely being going back in the furture More
by Ford Lover
Employees Worked With
November 04, 2021
It’s time customer, very satisfied with the dealership, and Dean my salesman. I found it very satisfying and no stress. and Dean my salesman. I found it very satisfying and no stress. More
by Ltkevin302
Employees Worked With
November 01, 2021
YOU WOULD NEVER KNOW THAT TONY DEL PRETE IS A SALESMAN, BECUASE HE IS SO DOWN TO EARTH AND NOT OUT TO SCREW YOU. HE WORKS AT IMPERIAL FORD AND SOLD ME A NEW CAR. THERE WAS NO PAIN AT ALL AND THE EXPERIENC BECUASE HE IS SO DOWN TO EARTH AND NOT OUT TO SCREW YOU. HE WORKS AT IMPERIAL FORD AND SOLD ME A NEW CAR. THERE WAS NO PAIN AT ALL AND THE EXPERIENCE WAS ACTUALLY ENJOYABLE. ONE OF THE FEW SALESMEN THAT YOU WALK AWAY FEELING BETTER, HAVING MET HIM. THE WHOLE CREW AT IMPERIAL WORKS WELL AS A TEAM AND EXCEEDED MY EXPECTATIONS. More
by jacheffer
Employees Worked With
Mckenna O'brian
October 30, 2021
I had been looking to upgrade to my truck and was able to find the perfect fit for me at Imperial Ford with Lynda’s help. I was very happy with the service and professionalism and would highly recommend. find the perfect fit for me at Imperial Ford with Lynda’s help. I was very happy with the service and professionalism and would highly recommend. More
by Fbbuildingcompany
Employees Worked With
Talal Al-Jallad, Lynda Glassey
October 26, 2021
Great experience with Ford service! From start to finish Great experience with Ford service! From start to finish Paul was attentive and accommodating! So good to see him back at Ford!!!!!! Great experience with Ford service! From start to finish Paul was attentive and accommodating! So good to see him back at Ford!!!!!! More
by AplshaBrove1
Employees Worked With
Paul Casey
