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Imperial Ford
Mendon, MA
1,004 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,004 reviews
May 24, 2021
Just bought a new 2021 Ford Bronco Sport from Imperial Ford and I could not be happier. Dean Childs was excellent, honest, and personable, and kept me in the loop as to the status of my purchase and when Ford and I could not be happier. Dean Childs was excellent, honest, and personable, and kept me in the loop as to the status of my purchase and when I would be able to bring it home. Very pleased with the service and business overall and would highly recommend to anyone looking for a new Ford. More
by galipeauj97
Employees Worked With
May 22, 2021
Dave Bertulli was absolutely amazing with helping us find our new car. We’ve bought multiple vehicles from imperial due to Dave helping us, and we’ll continue to go back! our new car. We’ve bought multiple vehicles from imperial due to Dave helping us, and we’ll continue to go back! More
by Tania Scafuto
Employees Worked With
May 21, 2021
we had a great experience with Imperial Ford our service man was Paul Conti he was pleasant and nice and very informative and helpful.. we would recommend him to all my friends and family as well as all of man was Paul Conti he was pleasant and nice and very informative and helpful.. we would recommend him to all my friends and family as well as all of Imperial Ford. Thank you for all you did for us. More
by Mebjr85
May 20, 2021
Bought a 2018 Ford Escape. Paul Conti helped seal the deal and went above and beyond when we picked the vehicle up. Bob in Finance was also very helpful. deal and went above and beyond when we picked the vehicle up. Bob in Finance was also very helpful. More
by Fordfamily3
May 18, 2021
Lynda was soooooo great to work with!!! I ordered my new bronco sport through her snd I am thrilled!! Since it was such a new model, I felt that Lynda was soooo great at knowing the model inside and out by bronco sport through her snd I am thrilled!! Since it was such a new model, I felt that Lynda was soooo great at knowing the model inside and out by the time it arrived at the dealer! Snd most importantly, if she didn’t know something she would find the answer and was very efficient.....I would highly recommend her as well as Imperial Gord More
by Mdprlich
May 18, 2021
Where has Lynda been all my driving life?! She made my son feel incredibly special during his first car purchase. Imperial has such a great selection and she helped us find the perfect fit for him. I too son feel incredibly special during his first car purchase. Imperial has such a great selection and she helped us find the perfect fit for him. I too decided to upgrade from my Explorer to something less 'mom-ish' and she went above and beyond to make the two deals seamless and enjoyable. I've never experienced the level of responsiveness that Lynda provided. She made us feel like we were her only two customers. I will send everyone I know to Lynda knowing how she took such great care of us. More
by a_cal
Employees Worked With
May 17, 2021
I recently purchased a 2021 Bronco Sport from Imperial Ford. Lynda was my sales rep and was very helpful and friendly throughout the buying process. She was also very knowledgeable about the Bronco Sport. Ford. Lynda was my sales rep and was very helpful and friendly throughout the buying process. She was also very knowledgeable about the Bronco Sport. More
by Shane
Employees Worked With
May 12, 2021
Great, non stressful experience working with everyone at Imperial Ford. Thanks to Brian O’Malley - friendly and knowledgeable. I highly recommend Brian and the team. Imperial Ford. Thanks to Brian O’Malley - friendly and knowledgeable. I highly recommend Brian and the team. More
by TheBells
May 11, 2021
Very cool dealership. Huge. Lots to choose from. Great staff. Dave is the best. I bought a couple cars from him and tell all my friends to go see him. He is so easy. Knows exactly what we are looking fo staff. Dave is the best. I bought a couple cars from him and tell all my friends to go see him. He is so easy. Knows exactly what we are looking for. More
by Erica
Employees Worked With
May 10, 2021
I recently purchased a New 2020 Ford Ranger, STX 4x4 from Imperial Ford. Linda Glassy was my Sales Rep. She handled all of the paperwork and the truck was ready as promised. She also helped me set up my Ford Imperial Ford. Linda Glassy was my Sales Rep. She handled all of the paperwork and the truck was ready as promised. She also helped me set up my Ford App. After that I was on my way. I would recommend all my friends to buy their next car or truck at Imperial Ford. More
by ron.conrad
Employees Worked With
