Imperial Ford

Perfect buying experience I recently started a job with a long commute and really felt that I needed to upgrade my car. I searched the website and had a car in mind. After a I recently started a job with a long commute and really felt that I needed to upgrade my car. I searched the website and had a car in mind. After a test drive, I thought the car would work in my situation just fine. My saleman John F. recommended a different car which I also really liked, it was more money, but had less miles and was a couple years newer. I decided it really was a better choice and so I moved ahead and bought the car with an extended warranty. Its been almost 2 months and I have to say I like the car even more than when I bought it. John had other customers in the showroom when I came in early, and so his associate Ron was able to help get the car ready for me to take it home that day. Thanks to John and Ron for a great experience. More

Battery Purchased my used 2014 Taurus Limited at Imperial Ford in March of 2015, and recently got it serviced at Imperial Ford. Found out at that time that I Purchased my used 2014 Taurus Limited at Imperial Ford in March of 2015, and recently got it serviced at Imperial Ford. Found out at that time that I needed a new battery, having talked to the service advisor about it, and that because of the mileage, that it would not be covered under warranty, even though the car itself was not even 1 year old. I waited a few weeks and went back and talked to Justin in Service and explained it to him and that I was not looking for anything free, and he said he would look into it and have an answer when my car was scheduled for the new battery. When I showed up that day, Justin explained to me what he did and what he ended up doing for me, and I can't tell you how happy I was with what Justin did, and it was a pleasure dealing with him More

Rattling noise from undercarriage. Service Advisor had me meet with Service Technician to explain problem. Took test drive with technician who demonstrated source of rattling. Front swa Service Advisor had me meet with Service Technician to explain problem. Took test drive with technician who demonstrated source of rattling. Front sway Bar Links need replacing. Service completed within 1 hour as estimated. Pleased with process and found cost of repair to be reasonable. More

outstanding customer service I would like to thank the crew from the Ford service department on trouble shooting and fixing my 2011 F150. Don notified me immediately when the issu I would like to thank the crew from the Ford service department on trouble shooting and fixing my 2011 F150. Don notified me immediately when the issue was diagnosed and the time that it will take to fix it. Don has achieved a higher standard then any other service manager that I've ever del with. Thanks again Don on a outstanding job! More

Vehicle Service Service is always excellent. Service department personnel are always friendly, courteous and extremely accommodating. Service was completed within the Service is always excellent. Service department personnel are always friendly, courteous and extremely accommodating. Service was completed within the estimated time frame. Have always been pleased that I chose Imperial Ford. More

Routine check up The service has always been very good. Very knowledgeable and courteous. Frank explained everything that was done to my car. I really like the honest The service has always been very good. Very knowledgeable and courteous. Frank explained everything that was done to my car. I really like the honesty. More

good guys My family and I have been working with Mike and Brian for sometime and with several issues. We have purchased multiple cars from the dealership and ev My family and I have been working with Mike and Brian for sometime and with several issues. We have purchased multiple cars from the dealership and every time we have been there these two are more then pleasant and helpful to find a vehicle that works for what we are looking for. More

Great people and Great help They helped me get out of a money pit, and into a new 2015 F150. Dave Bertulli went above and beyond to help me find what I needed, he even came in on They helped me get out of a money pit, and into a new 2015 F150. Dave Bertulli went above and beyond to help me find what I needed, he even came in on his day off to help me finalize a deal. This is the second time I bought a Ford from him. I even brought a friend down to buy a car there, great service and awesome atmosphere there. I tell everyone I know to go there first. More

Above and Beyond Ali is an exceptional sales associate. He went "above and beyond" to assist me with the purchase of this new vehicle. I was totally satisfied with t Ali is an exceptional sales associate. He went "above and beyond" to assist me with the purchase of this new vehicle. I was totally satisfied with the sales team and finance departments. More

Another fine, trusting experience at Imperial Ford We have bought a number of cars from Imperial Ford, and have referred several family members and friends to Dennis. Imperial always delivers with a g We have bought a number of cars from Imperial Ford, and have referred several family members and friends to Dennis. Imperial always delivers with a great deal and great service. Dennis ALWAYS goes above and beyond for us and this time was no exception. We love working with him! More