Imperial Toyota

As per usua,l my trip to Imperial Toyota in Milford, MA, was fine. My car was taken immediately after I drove into the service bay. My service advisor, Gene Desroches, was quick but answered all my questi was fine. My car was taken immediately after I drove into the service bay. My service advisor, Gene Desroches, was quick but answered all my questions, including one about my car's Blind Spot Monitor system. The waiting area at Imperial is really comfortable and makes waiting for your service a pleasant experience. More

I continue to bring my 2022 Toyota Prius Prime to Imperial Toyota because I am convinced that they are thorough and professional. On my last vist, I met with Gene Desroches in the Service Departmen Imperial Toyota because I am convinced that they are thorough and professional. On my last vist, I met with Gene Desroches in the Service Department and found him to be both very personable and professional. I plan to continue bringing my Toyota to Imperial Toyota. More

Dave Souza was very patient and really listening to my needs. I am happy with the way I was able to turn in my lease and get a new one at a payment that is within my budget. Ask for Dave to help you with needs. I am happy with the way I was able to turn in my lease and get a new one at a payment that is within my budget. Ask for Dave to help you with your next car lease or purchase. More

I worked with Amer, to purchase a used 2021 Tacoma. He was extremely responsive, got back to me quickly, and several weeks later when I misplaced some finance paperwork and could not reach anyone in He was extremely responsive, got back to me quickly, and several weeks later when I misplaced some finance paperwork and could not reach anyone in the business office in Milford, Amer chased down the documents that I needed and sent them to me. I think most people expect sales people to forget about you when the sale is done, but Amer was great at post sales service as well. More

Devin was my advisor. He was very friendly and the service was completed quickly. Would highly recommend He was very friendly and the service was completed quickly. Would highly recommend More

Very professional and helpful service department. Since Imperial took over this dealership, we've had a much more pleasant experience. Since Imperial took over this dealership, we've had a much more pleasant experience. More

Efficient. Knowledgeable and friendly staff. Explained well what the car window problem was. Works well now! Knowledgeable and friendly staff. Explained well what the car window problem was. Works well now! More

I bought my new Camry a few months back from Bruno and Bob the manager. Both of these guys were excellent to deal with. They took care of me start to finish! a week or two ago I took my car in for its fi Bob the manager. Both of these guys were excellent to deal with. They took care of me start to finish! a week or two ago I took my car in for its first service just to have a checked out and the service guy was awesome. Explained everything to me his name was Jarret. He even took the time to help me find on the website all the accessories to my car and help me download it! Thank you guys I really appreciated the time and effort . Stephen Gerard . Milford mass More

Fast and smooth process to purchase a vehicle. Peter was exceptionally helpful and guided me through the process of purchasing a new car. Peter was exceptionally helpful and guided me through the process of purchasing a new car. More

DO NOT SHOP HERE unless you want to deal with cowards and scammers. Imperial Toyota decided to let my dad know there was only a single key fob AS HE WAS TAKING DELIVERY OF THE TRUCK. They knew all along that scammers. Imperial Toyota decided to let my dad know there was only a single key fob AS HE WAS TAKING DELIVERY OF THE TRUCK. They knew all along that there was only one key fob but they chose to mislead my dad regardless—and decline to make it right after the fact. It will be another $400 for another key fob. The manager, Eric Mamede, runs an irresponsible and unethical business. For a company that cares so much about their reviews, they lack customer service. More