Imperial Toyota

I HAVE RECOMMENDED IMPERIAL TOYOTA TO MY FRIENDS, CURTIS HAS NOT ONLY IMPRESSED ME WITH HIS KINDNESS, I HAPPEN TO BE IN MY SEVENTIES, BUT ALSO THE WAY HE EXPLAINS IN SIMPLE TERMS, THE NEEDS OF MY PRIDE A HAS NOT ONLY IMPRESSED ME WITH HIS KINDNESS, I HAPPEN TO BE IN MY SEVENTIES, BUT ALSO THE WAY HE EXPLAINS IN SIMPLE TERMS, THE NEEDS OF MY PRIDE AND JOY. THANK YOU CURTIS, KEEP UP THE GOOD WORK AND KINDNESS TO ALL OF YOUR CUSTOMERS. More

I've had several dealership experiences and, having had a two decades long support career myself, I can say confidently that Imperial Toyota has it figured out. I walked in and was welcomed within a minute a two decades long support career myself, I can say confidently that Imperial Toyota has it figured out. I walked in and was welcomed within a minute and was sat down with a snack, bottle of water and friendly salesperson (Hany) right away. Hany took the time to get to know me, understand my wants and needs, and tell me about himself as well. My time at the dealership topped over four hours, but it went by in the blink of an eye. The options were clearly explained to me by Hany and later by the (equally friendly and personable) finance manager. I never felt pressured or like I was anything but valued. In fact, I felt valued and that each person in service, sales, management and finance truly wanted to make my experience positive. Even when I returned for my sticker and registration, the staff remembered me, warmly welcomed me back, took the time to hear about my experience with my vehicle this far and offer suggestions and troubleshoot any issues I had. As a service professional and as a customer, Imperial Toyota and Hany have my highest recommendation. Five stars. More

Great service and great shopping experience! Very quick appointments for servicing. I will continue to shop with them. Very quick appointments for servicing. I will continue to shop with them. More

We were interested in purchasing a Rav4 and really wanted a Hybrid. Majed was very patient with us and was able to answer all our questions and offered some very good insight. Everything went well and we are a Hybrid. Majed was very patient with us and was able to answer all our questions and offered some very good insight. Everything went well and we are very happy with our purchase. More

I purchased my car at this dealer in 2020. Great purchase experience. I continue to take my car to this dealer for service. I was there recently for scheduled maintenance and was concerned I w Great purchase experience. I continue to take my car to this dealer for service. I was there recently for scheduled maintenance and was concerned I would have to wait a long time as there were many people waiting as well. I asked about the wait time and was told no more than one hour. I was on my way within the hour as promised. Service with a smile and a kept promise! More

Great customer service. The staff is efficient and knowledgeable and completes service in a timely manner. I also appreciate updates on potential upcoming services that may The staff is efficient and knowledgeable and completes service in a timely manner. I also appreciate updates on potential upcoming services that may be needed in future More

I Brought my car in for an insperction sticker on 3/31/23 and was in and out quickly thanks to Ronger Barron. and was in and out quickly thanks to Ronger Barron. More

This was positively one of the most pleasant experiences in a dealership service department. Thank you so much, Roger! in a dealership service department. Thank you so much, Roger! More

Gene desroches was very helpful when I took my vehicle in for service and courtesy was great in for service and courtesy was great More

Gene was a great knowledgeable person to work with. My services were performed in less than an hour. Thank you very much and I look forward to working with you in the future. My services were performed in less than an hour. Thank you very much and I look forward to working with you in the future. More